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SavvyShoppa

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SavvyShoppa Reports & Reviews (1)

Failure to refund monies paid for Pedi-vac callus grinder after requesting RMA number and refund. Ignored my numerous emails requesting a replacement not be sent since I had purchased and received a callus remover from another company. SavvyShoppa then sent a replacement anyway which arrived in the same condition as the first one. I refused receipt of the package and had USPS return the package to SavvyShoppa at their expense. Company holds your monies hostage instead of issuing a refund for a damaged/defective product.

RE: ORDER #1899 Placed on 10/01/2020

Item was delivered to my house on 10/22/2020 in an unsatisfactory condition. Both the exterior packaging and the package containing the product (a motorized foot grinder)were crushed. Please see attached pictures of package and contents.

I had trouble getting the grinder out of the package do to the condition of the package, but after doing so I plugged the unit in

to charge it per the instructions to see if it was operable.

After charging for 4 hours I took the grinder off of the charging cord. When I pushed and held the power button nothing happened. I then rotated the head and held the button down at the same time and the Pedi-vac started to spin,

however there was a burning smell coming from the Pedi-vac so I shut it off. After waiting about 20 minutes I tried to turn on the machine again, but was met with the same problem as when I tried to start it the first time. After rotating the head and

holding down the button at the same time it began to spin. It had the same burning smell as the first time so I shut it off

and returned all of the items to the package.

Do to the condition of the packaging and the failure of the Pedi-vac to operate correctly I am requesting a RMA (RETURN

AUTHORIZATION) number so that I may start the return process of this defective product for a complete refund of $35.96.

Thank you, ******* ********

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