Scam Shopping Site Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Scam Shopping Site, help other victims by adding it!
Scammer's website PinkGurus.com
Scammer's address 4406 SE 16th PL STE 101, Cape Coral, FL 33904, USA
Scammer's email [email protected]
Country United States
Victim Location OK 73110, USA
Total money lost $13.72
Type of a scam Online Purchase
So two days later I received an email from them stating status is processed and your item has shipped. That same day but later in the day I received another email from them: Your order has shipped. It gave me a tracking # to track package. 5 days later I got home from work set on the couch after retrieving the mail from the mailbox. The item I ordered from Pink gurus should have been in a package at 14" x 16". And that is with the item I ordered not assembled. So, while going thru the mail I see a small white plastic with a Pink gurus label in the left hand corner. At that moment I knew I had been scammed but I didn't want to believe it. So I tried to stay optimistic while calling there 1-800 #. It was an automated answering system that just kept me on hold for about 45 mins while music would be playing. So I listened to the music and begin to write out my complaint to have sent by email to their customer care email. While doing this I opened the small white plastic bag (envelope). Inside was a gag (jokesters,prank) novelty toy. I removed it and took a couple pictures of it. I finished the email and attached the pictures of what I had received and attached my order transaction screenshot from their site. Shortly after I sent my email describing how I did not receive the item that I had paid for but got some prank gag gift. I checked the tracking and as I had figured it said "package Delivered"!
Later that afternoon, I received an email from "Candy" a member of the Pink gurus Team. Her email sounded good with saying everything that should've been said. Such as we apologize for the incorrect order. That they take full responsibility for the mistake. They want to assure me that they are taking the steps to prevent this from happening in the future. She then states they would like to offer me a full refund or a replacement of the item I had originally ordered but not receive. She apologize again, said they appreciate my business and hope they can control serve me in the future.
I emailed them/ her back not being rude or negative. I told her thank you for responding back and for the clarification. I asked for my refund back and how long would that take. I also asked her was the address that was present on the outside of the sm bag I received from them correct, so I could return the wrong item that was sent to me.
The next business day I received another email from them/her stating they was sorry to hear I was requesting my $ back and they are sorry for the inconvenience this has caused. And for me to just keep the wrong item. Don't worry about returning it. There was nothing about the refund process.
I messaged shortly after receiving that email asking again about my refund..never heard back from anyone directly. But I sent 5 or 6 more emails asking about my refund and I would receive an email back from a automated system saying," they have received my email and someone from customer care will be in contact. But that hasn't happened at all.