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Searspartsdirect.com

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Searspartsdirect.com Reports & Reviews (2)

- San Francisco, CA, USA • Feb 01, 2025
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I contacted the site to buy a dryer replacement part via chat. The person in chat showed me a picture of the part with a link and then tried to get me to buy the part via chat on my credit card. They were asking early for me to confirm billing address is same as mailing address. This is a scam. I didn't get hit but as many older people used to use Sears, I think it is important to report it.

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My co-worker ordered a washer part through Sears PartsDirect. She paid $83 (rounded up) for the part, tax, and shipping. She was told it would arrive it 7-14 business days. The part never arrived, so she called the customer service number provided on the website. She was given the run around and told her order was still processing and to give it a couple more days. She waited the amount of time she was told and called back. She was told the order had been cancelled, but they would post a refund. The refund has never been posted. According to numerous reviews of this company, it seems this is their way of getting money from people without sending parts people had ordered. I just think this sketchy business should be shut down. I don't believe they even have the parts their selling in stock. Also, according to your website, bbb.org, the HQ of this company has been out of business since 2018. I am not sure how they're able to sell anything when they're main business has been non-existent for years. Thank you!

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