[email protected] Reports & Reviews (4)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for [email protected], help other victims by adding it!
Scammer's website Fashion Nova Readsion
Scammer's email [email protected]
Country United States
Victim Location IL 60644, USA
Total money lost $3,195
Type of a scam Online Purchase
We understand very well that product authenticity and quality is a matter of great concern to our customers. Please be assured that we take the issue of fake products very seriously and take strict measures to prevent any fake products from entering our inventory. All of our products come directly from our trusted suppliers, and we guarantee the authenticity of every item we sell.
What we want to clarify is that we are a responsible company. Our customer service team has always insisted on providing online services to customers. At any time, if you have needs, as long as you contact us, our customer service team will be committed to solving each problem as quickly and effectively as possible.
At the same time, we would like to emphasize that our company takes all customer feedback seriously and uses it to improve our products and services. We always try our best to provide every customer with a good shopping experience.
We apologize again for the unpleasant shopping experience we have brought to you and hope to resolve this issue as soon as possible.
We have fully understood your intention and have applied for a 100% refund for you. The refund will be returned to your [original method of payment].
And your refund will be processed today.
Please understand that the refund usually takes 15 to 25 working days, depending on the processing speed of the bank. You may be worried that your refund may not arrive immediately, but please rest assured as we can guarantee that you will eventually receive your refund.
Thank you for your patience and kindness. If you have other concerns or have not received a refund within the period mentioned above, you can contact us at any time and we will provide you with corresponding solutions.
Sincerely,
Customer Service Team
I didn’t receive my entire refund I received $9.59 because they sent another email saying they would give me 27% of my refund.
I spent $31.95 and that what expect back on my method of payment and I don’t care if you sold the clothes at a low price and I don’t care about the carrier couldn’t get it to my area I don’t know what carrier are you using but they should’ve delivered either the first time or the second time and anyway you should have insurance in case this happens so send me my money $31.95 not 70% of that. I’m about to write a review not to shop with you and you are using Fashion Nova name.
Sent from my iPhone
On Mar 2, 2024, at 8:10?AM, Customer Service Team <[email protected]> wrote:
?
Hello,JwannaStreeter
Thank you for contacting us.
We feel very sorry that you failed to receive the package successfully again, but please allow me to explain why the package was not successfully delivered.
Since this is the second time you have failed to receive the package, I think the courier has some problems with the delivery service in your area. We have filed a claim with them already. Although they still refused to bear all the loss of the order since the package was shown delivered, we tried our best to require them to increase the proportion of the compensation for the loss as much as possible.
With our unremitting efforts, we have obtained a 70% refund for you. I know this may be different from the ratio you expected, but please understand that we also suffered a huge loss as the products were sold at a very low price already. We would appreciate it if you could understand our difficulty.
Please allow me to apologize again for the current situation. We look forward to your reply soon.
Best regards,
Customer Service Team</[email protected]>
Country United States
Victim Location CA 95688, USA
Total money lost $25
Type of a scam Online Purchase
Therefore, if you need tracking information about the reissued package, please contact us within three days. By then your reissue package should have been sent out and a corresponding tracking number should have been generated." So what I can't have a tracking number? I just don't understand it I never received anything from them I have cameras outside my house that show that nobody ever came to my house at the time that it says that it was delivered.
Country United States
Victim Location AL 35619, USA
Total money lost $40
Type of a scam Other
Country United States
Victim Location LA 71106, USA
Total money lost $16
Type of a scam Online Purchase
Red flag alert! They pretended to be fashionnova website and marked jeans down. Used social media platform. They use 3 different names and 2 different tracking sites. They are such a scam!