SFE Energy Reports & Reviews

SFE Energy Reports & Reviews (7)

Ridiculous cancellation fee

I had a rep come to my home in February and when I supplied him with my bill he told me that my bill would go way down if I signed with SFE as my gas and electric suppliers because Peco was raising their charges. Well, they did not tell me the truth. Another company came by this past weekend and when I told them who I had they asked to see my bill. There was no savings and in fact my rates had gone up. I explained to them that I tried to cancel a few months ago and they threatened me with a $400 cancellation fee. I did not read that in the contract. In fact you don't even get a cop of the contract until you sign up. Two days after I switched, I received a phone call from a woman who asked me why I switched my gas and electric company to someone else. I told her that my bills did not reflect the savings I had been promised. She went on to say that my usage had probably gone up but after I hung up with her I went over my bill compared to last year and it had stayed almost the same. They company I switched to is paying most of the cancellation fee once I show them proof, I had paid it. They said they would when I told them about my attempt to cancel before - which was about $750; the last time I tried to cancel. They told me to call them if that happened this time and of course it did.

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Victim Location 44242
Type of a scam Utility

Two salesmen came into a secure apartment building(unsure of how they gained access) said they were sent by the state to do auditing about the buildings energy usage, asked for my customer number for my provider. Explained that once they were complete the state would call and I just needed to answer yes to all of the questions and everything would be set. As soon as they gathered my information I received an email for a contract that was never discussed with me including signing me up for a new energy and gas provider and a different rate with all sorts of terms and conditions I never agreed to. They asked many personal questions throughout the time they were present (do you live alone, where do you work, do you have family in the area). When I got the call from “the state” it was a phone number from a different state with someone reading off a script, when she asked if I was informed about what I was sighing up for I said no, the salesman reached over and ended the call on my personal cell phone and finally explained that he was transferring my energy provider because they had a supposed better rate. I told him I was not interested and he left very quickly once it came to light what he was actually doing. Very fraudulent approach with no informed consent to the agreement they were trying to get me into.

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- Baltimore, MD, USA

Scammer's address MD, USA
Country United States
Victim Location MD 21218, USA
Type of a scam Utility

Two representatives from SFE Energy came to my door and told me they were a contractor with BGE (local utility provider) and were there to "verify" my utility bill. I asked why and they repeated that they just wanted to verify the correct billing information. I was skeptical and the rep kept saying it was a requirement. I sent them away but have since learned that their opening statements were a lie and they were really there to sign me up to a different utility provider. Beware of SFE Energy representatives.

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- Hasbrouck Heights, NJ, USA

Scammer's phone 2017955271
Scammer's website www.sfeenergy.com
Scammer's address 35 Journal Square Plaza, Jersey City, NJ 07306, USA
Country United States
Victim Location NJ 07604, USA
Type of a scam Utility

I was working outside and a young woman approached me and said that she was working with PSE&G and that she had been sent out by the company to sign me up for a program that PSE&G had sent to me and I had not filled out the paperwork. She explained to me that it was part of program to help me save money on my bill. PSE&G had just sent out with my bill that week a memo about the new Smart Meters that were going to be installed in homes and I thought this what it was about. I kept asking her where her PSE&G ID was and she kept showing me her SFE Energy ID. She said that they were working with the company, which I now know is Fraud. She also added that this had been mentioned as a memo on my bill. When I got my recent bill to show her that I had not seen it, she immediately took a picture of my bill and then started to process the paperwork. Then the blinders came off and I asked again what this was all about. She in turn told me that they would not be able to process my paperwork and that since the bill was under my father's name I should pretend to be my father. I talked with the woman on the young woman's phone again and asked what this was all about. She said they were processing my paperwork for the program, not telling me that they were switching my energy carrier to another company. I have to say it is an easy scam to fall for as I have read from dozens of others online in Google and related reviews. They use the same tactic with everyone and really prey on the elderly (which is how they probably got my home's information) and on people who do not speak English. When I called PSE&G and finally got through to their customer service, they said that they get this complaint all the time from customers and to file a complaint with the State of New Jersey, which I did file a complaint with the NJ Board of Utilities. Please also file a complaint with the NJ Board of Utilities on the State website. They need to know this as well.

To anyone reading this, please do not give your information to anyone without checking it with the legitimate company in this case PSE&G. These representatives of SFE Energy are trained to talk to customers in the way that they do and are very good at making it seem legitimate because of all the changes going on at PSE&G and new programs that they have in the company. Don't give them a copy of your bill because they will take a picture without your knowledge 'just to confirm your information' and ask them to explain clearly who they are and what they are doing because once they go off script it does confuse them as it did the young woman. I called the company and cancelled the program immediately and then called PSE&G and have to wait now for a letter from them to confirm not to switch my services. It wasted about three hours of my time.

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- Hoboken, NJ, USA

Scammer's phone 877-316-6344
Scammer's website www.sfeenergy.com
Scammer's address 1 Gateway Center Suite 2600, Newark, NJ 07102, USA
Scammer's email [email protected]
Country United States
Victim Location NJ 07030, USA
Total money lost $500
Type of a scam Utility

SFE Energy agents were going door to door in my apartment building saying that they had been sending information for months and now is the last time to change over to their service before a large rate hike in PSE&G's pricing (my utility provider). SFE locked me into a 3 year contract (only option was 3 years) with the understanding that their rates would be in lieu of PSE&G and it would be more cost effective. However, when I received my bill I was very upset to see that not only did it not save me money, but my bill more than doubled! Instead of $60 or $80, it's now at $185, with SFE Energy making up $142 of the bill! I immediately called to try to cancel and unfortunately I will be locked in for 1 more billing cycle for Electric and 2 more billing cycles for Gas before I can termination. The termination fee for this contract also was misrepresented by the SFE agent as I was under the impression it would be about $30 to cancel immediately- I made a math error thinking it was only 1 year and the agent readily agreed with me and did not in any way try to correct my mistaken view that to cancel this contract it would only be $30. Now trying to terminate this contract and the termination fee is not only the $30x3 but that's per utility- making the total $170 to cancel from 2 months into this 3 year sham of a contract.

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- Wood Ridge, NJ, USA

Scammer's address 1 Gateway Center Suite 2600, Newark, NJ 07102, USA
Scammer's email [email protected]
Country United States
Victim Location NJ 07075, USA
Total money lost $300
Type of a scam Utility

Two SFE Energy workers came to my building POSING as PSEG workers and took advantage of my hearing impairment. They were wearing PSEG hats and had PSEG clipboards. I was told this elaborate story about how my PSEG bill is over charging me because it is charging me like I live out of state. They made me do everything right there including calling their headquarters which I was led to believe was PSEG. I told them I could not hear this person so they told me what to say. After all was done, they said everything would be in order. It would take two months for them to switch over to NJ charges. And that I would also receive a rebate for what I over paid for. Two months came and went, instead of getting a rebate and a cheaper bill, my bill more than DOUBLED and I now have a third party power company as well as pseg giving me power and gas.

The fact that this company lets their employees misrepresent themselves and LIE about what services they are offering and can get away with this is a grave injustice. I feel bad for anyone else that has fallen into this trap...

After trying to cancel, i was told it would take 2 months to cancel and I would still have to pay the bills anyway. Fine, another 2 months have gone by and now they have the audacity to charge me $170 to cancel the service! They called it an early termination fee.

UNBELIEVABLE! PSEG says their hands are tied since we can't prove misrepresentation and that I should contact ScamPulse.com

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- Philadelphia, PA, USA

Scammer's address P.O. Box 967, Buffalo, NY 14240, USA
Scammer's email [email protected]
Country United States
Victim Location PA 19145, USA
Type of a scam Utility

Two salespersons came to my house in Philadelphia, PA claiming to be sent by the Utility Commission to rectify charges on my electricity bill (PECO). He requested to see my last bill and continued to talk in very confusing terms about what I would be charged for my next bill. He claimed that I would be charged $0.14 rather than $0.068, however he could not clearly explain the reason. I kept asking him to simplify what he was saying and asked him specific questions, but he could not answer clearly. He assured me that SFE Energy was not a supplier or provider, but that we would simply be claiming back excess charges that we should not have been charged. Before I signed anything, I googled SFE Energy and several similar scams came up. The company profile also clearly states that they are a natural gas supplier. When I asked about this, he claimed that he didn't know about that part of the company. When I insisted that they give me the contract, I saw that it clearly states that they will be supplying my electricity for 3 years.

They repeatedly lied that it was not a contract for 3 years (even though it outlines an early termination fee), that they were not a supplier, and that I would be charged higher fees if I did not sign up.

One of the salepersons left her card. Her name is Carla Hernandez and her Rep ID# is RPM90049.

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