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Shopify.com Reports & Reviews (5)

- Clinton, NC, USA • Mar 10, 2025

I placed an order for an item I had seen on Facebook. as soon as I did my bank flagged the order with a confirmation to continue. Me thinking I was safe, I went ahead and purchased. a day later my card was locked because my bank picked up abnormal activity. This isn't the only company that has scammed me. there is another one around the same time. that company took. 39.99

- Clinton, NC, USA • Mar 10, 2025

Placed an order for an item, and the next day my card was locked by my bank because they had seen abnormal activity.

- Atlanta, GA, USA • Feb 13, 2025

My company uses Shopify for our website. I contacted the “help center” via online chat about an issue. The agent put me on hold for several minutes and I ended the chat. After maybe 1 hr I received a suspicious email from Shopify stating that they received a request to remove the 2 step verification from my website ( which I did not request). I logged in and noticed some suspicious new login that wasn’t me. I deleted the login. I want to let everyone with a Shopify website know to be careful, because the representatives at the help center are attempting to hack our accounts/websites. This is a Canada based company and American users should be careful.

- Nashville, TN, USA • Jan 29, 2025

Online seller said 10-14 day delivery

E-mail will ship after 22 days

Made a second charge on credit card

- Los Angeles, CA, USA • Jan 16, 2025

Incident Description :

Between October 22 and October 25, 2024, unauthorized access to my Shopify account resulted in the fraudulent creation and use of a Shopify Credit card. This led to over $7,000 in unauthorized transactions involving internet gaming currency purchases and digital goods.

On October 24, I noticed suspicious activity on my account and contacted Shopify support immediately. I also found that someone had enabled two-factor authentication without my consent, locking me out of my account. Despite reporting the issue to Shopify and taking immediate action to secure my account (e.g., resetting passwords), fraudulent transactions continued, and my account remained compromised.

Shopify has since denied my dispute, stating that all transactions were authorized through my login credentials, and they are holding me responsible for the fraudulent charges. Additionally, they are requiring me to pay for the unauthorized transactions, including a manual repayment of $7,598.14 that was actioned from my account on October 27, 2024—without my knowledge or consent.

Shopify has refused to accept responsibility for the breach and has not provided sufficient evidence or support to resolve the matter. Instead, they continue to place the financial burden on me, despite clear evidence that the account was accessed and used fraudulently by an unauthorized party.

Furthermore, Shopify's lack of timely notifications regarding the creation of the credit card and the fraudulent transactions contributed to the extent of the financial loss.

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