Shopify.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Shopify.com, help other victims by adding it!
Scammer's website shopify.com
Scammer's address CA, USA
Scammer's email [email protected]
Country United States
Victim Location CA 90015, USA
Total money lost $7,800
Type of a scam Online Purchase
Between October 22 and October 25, 2024, unauthorized access to my Shopify account resulted in the fraudulent creation and use of a Shopify Credit card. This led to over $7,000 in unauthorized transactions involving internet gaming currency purchases and digital goods.
On October 24, I noticed suspicious activity on my account and contacted Shopify support immediately. I also found that someone had enabled two-factor authentication without my consent, locking me out of my account. Despite reporting the issue to Shopify and taking immediate action to secure my account (e.g., resetting passwords), fraudulent transactions continued, and my account remained compromised.
Shopify has since denied my dispute, stating that all transactions were authorized through my login credentials, and they are holding me responsible for the fraudulent charges. Additionally, they are requiring me to pay for the unauthorized transactions, including a manual repayment of $7,598.14 that was actioned from my account on October 27, 2024—without my knowledge or consent.
Shopify has refused to accept responsibility for the breach and has not provided sufficient evidence or support to resolve the matter. Instead, they continue to place the financial burden on me, despite clear evidence that the account was accessed and used fraudulently by an unauthorized party.
Furthermore, Shopify's lack of timely notifications regarding the creation of the credit card and the fraudulent transactions contributed to the extent of the financial loss.