Silverstarav.com Reports & Reviews (16)
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Silverstarav
Here is my order confirmation about the order.
Thank you for your recent order with silverstarav.com.
Your Order: #66783 has been received and is being reviewed.
Order date: 7/5/2020 1:35:22 PM
The Order #66783 was assigned to your order in our system.
Thank you for shopping at silverstarav.com
On Monday a sales rep called me and told me that The TV I purchased was from Korea, I told them to go ahead and cancel my order and he convinced me to upgrade for the US Model for $1799 but because of the misunderstanding they were going to give me free white glove delivery and also send me two free HDMI cables.
as the week went on I called to check on delivery and could not trace the truck so I went ahead and cancelled order and requested a refund through an E-mail. I got my refund Today 11-12-20, but they charged me their shipping fees ($400) and 10% of invoice for restocking fees.
the have been super unresponsive, they put you in long waiting holds and they they simply don't call you back or send you emails.
Do not use and trust this site! Total scam! Fraudulent advertisement!
Scammer's phone 866-888-5019
Scammer's website silverstarav.com
Scammer's address Brooklyn, NY 11230
Scammer's email sales@silverstarav.com
Country United States
contact- Will Banks Customer service
Mark Light Billing department
When it was not shipped and I called them, they told me that the reason for lower price is 8bit panel and I told them that I don't want it. Then they offered a replacement with a model 75SM9070PUA-VO which supposedly had a 4k emulator because of "-VO" at the end. And that it was the reason for $2199 price instead of around $1800. Unfortunately I agreed. In about a month TV was delivered. When it was unpacked, it was a regular 75SM9070PUA TV without VO and I refused shipping. They they dragged it for another 1.5 months and I had to call them many times to get a refund, but refund was by $620 less that what I paid. Now I'm disputing it with my credit card.
"Thank you for your recent order with silverstarav.com.
Your Order: #65462 has been received and is being reviewed.
Order date: 5/18/2020 11:40:07 AM
The Order #65462 was assigned to your order in our system.
Thank you for shopping at silverstarav.com"
This most likely is a dark web operation in effect and one needs to be very vigilant with their CC information.
Please follow through with a very simple online complaint at the FTC. https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel...⇄
Stay away...
30 June 2020 while buying a LG65GX OLED. I received a call from silverstarav and they wanted make me aware that the product I was buying was an 8 bit setup made in Korea and was a Commercial grade quality with a much diminished picture quality compared to the 10 bit Residential grade made in Mexico that cost about $900 more. They were supposedly looking out for me by letting me know the TV that I was trying to buy would be very disappointing and highly recommended I buy the Made in Mexico 10 bit version.
Right off, nothing made sense because Commercial grade is always built to higher standards than Residential quality, so why was he recommending the Residential model. And secondly, I have not heard of anything made with 8 bit processing power since my X386 Acer computer in 1990! And 10 bit...we’ll I never heard of that ever, always goes geometric form, 4-8-16-32-64-128 etc.
I decided to call LG tech ops and indeed verified my thoughts. Commercial is better than Residential quality only by specifications that they are made to run 18-24 hours per day, much less chance of burn in, but picture quality was the same as Residential and both sets run on the same processor and that it is much more than an 8 or 10 bit setup.
Needless to say, I cancelled my order and contacted my credit card company to send me a new card because of a possible compromised account.
Old line never goes out of style...if it sounds too good to be true...
Bait and Switch in full force at silverstarav. Avoid any contact at all.
Trust your senses, use critical thinking.
Scammer's website silverstarav.com
Scammer's address Brooklyn, NY 11230
Scammer's email sales@silverstarav.com
Country United States
Type of a scam Counterfeit Product
Initial means of contact In person
If you try to return a product and even agree to all their shipping fees ($400) and restocking fees, they simply don't call you back.
Do not use this site! Total scam! Fraudulent advertisement!
I was never charged so I am not sure if it is fraud but is most definitely a scam. If you order one of the high end products and do not fall for the bait and switch on the phone, then they simply never ship your product.
They may sell product but they are a true Bait-and-Switch company which means they offer prices that are too good to be true as there is not two of the exact same model numbers as they say one is made in Korea which is a false statement after doing research.
They tell you it will have a zero warranty which in my case I said I don't care as it was for a rental house basement. They did everything they could to sell me a different product. (Actually called me at 10:30 p.m. at night saying they're working from home as I assume they really have no place of business...) Called saying I wanted the American version for $800 more and had a different circuit board in it and was better than the premium product I ordered... They finally gave up for the fact that I'm a businessman and felt the scam in process.
I emailed them back and received no response and then I emailed them back again which I did receive a phone call stating they did not know why it was taking so long for a 7 to 10 day delivery which was a May 4th order and here we are at the 28th of the month and no communication has been made.
They stated the delivery company would contact me to make delivery which of course has never happened because this TV will never come and I did not fall for their bait and switch method so beware to anyone unless you don't mind the Sucker Punch and maybe they do come through at that point but not at any advertised price you see on their website!
Run from this company and buy it from a legitimate business as even if you buy something from them I truly doubt they'll be available when you have a problem.
Scammer's address None listed
Scammer's email sales@silverstarav.com
Country United States
Victim Location CA 95128, USA
Type of a scam Counterfeit Product
They do not charge you for the purchase initially because they need to get you on the phone, so they send an email from sales@silverstarav.com asking you to call 866-888-5019. They then inform you over the phone that they cannot charge you until you sign a warranty waiver to confirm you know you are purchasing a cheaper version of the TV (in my case, one with an 8-bit panel instead of a 10-bit panel). However they are obviously lying, Samsung does not sell an 8-bit panel version of this TV (I confirmed today with Samsung directly). They will try to up-sell you on the real model for a much higher price, and then if you refuse or ask for the cheaper one, they will never charge you or communicate with you again. You will receive nothing, and yet they still have all your credit card info.
DO NOT use this site, it is 100% fraudulent, and I hope the ScamPulse.com will help to escalate to take them offline immediately.