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Simple Removal

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Simple Removal Reports & Reviews (1)

- Weirton, WV, USA • Jul 06, 2024

I'm assisting an elder lady empty her home for sale as she's moving to another state to live near her daughter. I contacted numerous donation agencies to donate boxes filled with good condition household items. I could not find any agency with pick up services. Self transportation was not an option. Urban Thrift store in Steubenville suggested Simple Removal for pick up to deliver to their store. I called Brian, the owner of Simple Removal, to ask about picking up our boxes to deliver to Goodwill. Brian suggested Urban Thrift store as more donation funds remain local. I contracted with Brian to pick up a truckload to deliver to Urban Thrift Store. I later learned that did not happen. Brian and crew take the boxes to their garage, sort through all the boxes. They then "determine what to donate." Brian told me that once the boxes "hit his truck, they own the contents." The homeowner went to Urban Thrift once Brian said he finally delivered boxes, reviewed the delivery, and actually VERY little was taken to Urban Thrift. Brian misrepresented his services, and we're out $300. I did not challenge the $300, as the items were removed from the house, and the homeowner is worried about retaliation. HOWEVER, Simple Removal was NOT honest about their process and I believe, they kept most items to resell themselves. We will NOT use them again, and Simple Removal should not represent themselves as donation movers. The homeowner spoke to Urban Thrift managers to make them aware of this deception, Urban Thrift said they would no longer recommend Simple Removal for transportation.

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