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SMARTFARES Reports & Reviews (2)

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They lie and cheat and over charge ur credit card

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I purchased an one way ticket departing from Kinshasa to San Francisco for my Sister for $1195.93 suggested to me by an agent from SmartFares to use itinerary FIH to Istanbul, Turkey via Toronto, Canada to finally arrived to SFO. Instead of them informing me to request a transit visa in Toronto, SmartFares intentionally chose not to communicate that to me resulting in my sister not travelling. , losing, in the process, more than $850.00 in fees.

SmartFares refunded me only $335.00. It is a SCAM.

From: Vaughn

Sent: Wednesday, November 25, 2015 4:22 AM

Subject: Refund 577CBZ

Refund

Dear GABRIEL,

Thank you for contacting Smartfares.com!

As per our conversation and as agreed, we have cancelled your Booking Reservation 577CBZ, for passenger(s) :

Name :SYLVIE

We are now submitting a request to the airlines to refund your tickets. Upon the airline’s approval you will receive a refund of $335.00 USD to your original form of payment. Please note, there will be a charge of $00.00USD on your credit card for the airline cancellation fees.

While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement.

Please note: All cancellations must be completed before departure date.

Please feel free to write us back for further assistance.

Regards,

Vaughn

Sr. Travel Consultant

Ph: 877-251-1691 Ext 1498 International : +1 858-256-7282 Fax: 888-331-2110

[email protected]

Call 24 hours a day, 7 days a week, Open all holidays

Address-4545 Murphy Canyon Road,

Suite 210, San Diego, CA 92123

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