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Solutions.trustradius.com

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Solutions.trustradius.com Reports & Reviews (1)

- Nanuet, NY, USA • Oct 22, 2024
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Trust Radius is looking to build a website with reviews of software programs. In order to do this, they started an aggressive email campaign targeting employees of various businesses and offered incentives for people to sign up for their website and review software. I was offered a $50 gift card to review accounting software that I have used for the last 8 years at work. After spending well over an hour setting up my profile and crafting a very detailed review, I received a much different reward of $15 via an Amazon credit which I did not redeem. I emailed support and received a response from Kayla advising that it was due to a computer glitch, and that my profile was being updated to provide the $50 reward. Over a month later I still had not received it, so I emailed again and was told by Kyle that my review did not meet their standards. I received several canned responses and was finally told by a manager that my review was flagged for AI. (I did not use AI- and if this was the reason why did they give me a different reward?) I did a little online research of this company, and found many complaints from others with similar experiences, all given various reasons that their review would not be rewarded. When I next logged into my account, I found I was unable to edit nor delete my reviews so they are now using my hard work without my permission.

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