Sondors.com Reports & Reviews (3)
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SCAMPULSE
If you know any contact information for Sondors.com, help other victims by adding it!
Scammer's website sondors.com
Scammer's address 2383 Malibu Rd #129, Malibu, CA 90265, USA
Scammer's email [email protected]
Country United States
Victim Location OR 97209, USA
Type of a scam Online Purchase
Scammer's website sondors.com
Scammer's address Carson, CA, USA
Scammer's email [email protected]
Country United States
Victim Location CA 91741, USA
Total money lost $5,000
Type of a scam Online Purchase
I would be interested in knowing - How many have are on order, - How many have been fully paid for, and - How many have been delivered. Sondors continues to push and sell their Metacycle in emails delivered to me.
Scammer's website sondors.com
Scammer's address 23823 Malibu Rd #129 Malibu CA, Malibu, CA 90265, USA
Scammer's email [email protected]
Country United States
Victim Location WA 98592, USA
Total money lost $5,700
Type of a scam Online Purchase
Storm Sondors CEO
23823 Malibu Rd #129
Malibu, CA 90265-4628
Re: Metacycle order #15324
Mr. Sondors:
On November 1, 2021 I ordered an artic Metacycle with order #xxxxx from the Sondors website. I paid the balance of $4900 on November 15,2021 and shipping cost of $700 on September 21, 2022. I expected a call and delivery in November or December 2022. Since I had not been contacted for delivery, I cancelled my order with a call to the support line on December 27, 2022. I assumed the refund process would be effective immediately.
When I did not see a refund within a reasonable amount of time, I began calls again to customer service.
January 18, 2023, I talked to Mike on the support line. He said that the cancellation of the metacycle in their records wasn’t initiated until January 13, 2023. Ticket number is xxxxx. The refund ticket number is xxxxx. The processing was stated to be 7-15 business days with the refund to go on my Visa card.
February 3, 2023, I made two calls to Sondors support line. 1st one I left a message. 2nd I talked to a support person. I requested that Sondors expedite my refund since they have exceeded the 7-15 days to process the refund. I got more assurances that it would happen.
February 15, 2023, Two calls to Sondors support line. I talked to Luis. He explained that finance could not process my order supposedly because of the initial $100 deposit was made on the xxxxx card. Luis recommended a wire transfer. I told him that I will talk to my attorney Friday if not resolved by finance and that I want it refunded on to my current card, not a wire transfer. He made an urgent request to the finance department to expedite this matter.
Another call to Sondors support line and talked to Michael. I had called my credit union and talked about the wire transfer process. I told him about my earlier conversation and had resolved how to do a wire transfer to reduce the risk of transfer. My understanding was that someone from finance would call me this afternoon. No one called.
February 16, 2023, Two calls to the Sondors support line. I talked to Marlia who took my wire transfer information. She assured me that it would be resolved by the 17th or 20th and that she would leave yet another urgent message for finance to call me and resolve the refund. At this point I called my attorney’s office and told them that I thought the issue would be resolved. Additionally, I called the Sondors headquarters 323 372-3000 and asked for Matt Irish who is the Director at Sondors to try and resolve the refund issue with no success.
When the wire transfer did not happen by the 20th I sent an email to Marlia, got no response, and then called on Tuesday 21st, spoke to customer support who, once again, promised that the refund would be resolved and sent yet another urgent message to finance department.
My understanding from the FTC is that you have seven working days to provide the refund. It has been well over that time limit. You have all our credit card information as well as our checking account. I am definitely feeling that Sondors has taken advantage of me and are performing questionable business practices. I’m sure that you want to act in good faith given your upcoming IPO.
To resolve the refund problem, I would appreciate an immediate refund by COB Thursday February 23, 2023.
I look forward to your reply and a resolution to my problem. I will wait until Friday as stated before seeking help from the state attorney general’s office as well as other consumer protection assistance. Please contact me at the above email address or by phone at xxxx.
Sincerely,
xxxxx
Below is relevant correspondence from Marlia:
Marlia Warmack (SONDORS Electric Car Company)
Feb 16, 2023, 2:24 PM PST
Hi xxxxx,
This is Marlia with SONDORS Customer Support. It was a pleasure speaking with you today. Thank you for providing the details needed to send your $5,700 refund. I appreciate your patience and for allowing me time to complete this. Once the refund is processed, I will send a screenshot of the transaction for your records.
Best,
Marlia
Customer Support
SONDORS Inc
323.675.2711
Marlia Warmack (SONDORS Electric Car Company)
Feb 16, 2023, 2:23 PM PST
Call Details
Call from: +1 (323) 675-2711
Call to: +1 (360) 280-7592
Time of call: 2023-02-16 22:19:33 UTC
Called by: Marlia Warmack
Length of phone call: 3 minutes, 32 seconds
Jan 11, 2023, 9:23 AM PST
This is a follow-up to your previous request #57421 "Reply From SONDORS"
Hello Sondors support,
I am checking in with you about my Metacycle refund. It has been more than 10 days. What is the status of my refund?
Thank you,