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Spectrum / imposter

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Spectrum / imposter Reports & Reviews (17)

- Ketchum, ID, USA • Oct 15, 2024
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I don’t have spectrum but voicemail says my 40% discount to my account is ending and call ASAP

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- Spokane, WA, USA • Sep 26, 2024
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Received phone call, did not recognize the phone number so I did not answer. Listened to the voicemail, and it said I was losing a 40% discount. Looked it up online, looks like a scam. I do not have Spectrum, so I believe it is a scam. I did not call the number back.

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- Honolulu, HI, USA • Sep 17, 2024
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Got call, let it go to voicemail. "The voicemail is to inform you that Spectrum is removing a 40% discount offer on your monthly bill starting today. To reactivate this offer right now, please call back on the number you see on your caller I.D". Did not call back.

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- Silverdale, WA, USA • Sep 17, 2024
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Voicemail left referring to Spectrum removing a 40% discount on a monthly bill and asking me to call back to verify

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- Waipahu, HI, USA • Sep 11, 2024
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I called the number that came up as spectrum online as I do every month. They had my exact payment that I needed to make and everything about my account.

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- Bend, OR, USA • Aug 20, 2024
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I got voicemail that was transcribed as, "Spectrum is removing the 40 % discount offer on your monthly bill to reactivate this offer right now. Please call back on the number you see on your caller ID thank you..." I did not call the number back but googled the wording and found this site to report it.

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- Pocatello, ID, USA • Aug 13, 2024
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Voice bot claiming to be from Spectrum called and left a message on my voice mail. I did -not- call them back. I'm not even a customer of Spectrum. I also looked up the number and it didn't show as being an official number of Spectrum. If was truly from customer service it would be an 800 number and it was not.

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- North Bend, OR, USA • Jul 11, 2024
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I called spectrum to have my service cancelled and the representative on the phone told me if I want to cancel my service he will have to charge me one hundred dollars. There’s no contract, no statement, or the representative mentioned that when I first got service from them if I cancelled it will cost me one hundred dollars. Again the representative mentioned if I pay that same day that I talked to him he said he will give me a discount i will just have to pay $70.00 dollars. I told him I’m gonna have to talk to someone about that because I never heard such thing as getting penalized for canceling service from a company. So I went to the spectrum store to cancel service the representative at the store told me there’s no charge for cancellation.

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- Ocean Park, WA, USA • Jul 05, 2024
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Told me to take advantage of a 40% discount i needed to purchase a Target gift card for $300.00. That's when i knew i was being scammed

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- Butte, MT, USA • Jul 05, 2024
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I called in to make mthly payment on home cable,internet and phone. Paying mobile payment. Gave my debt card money taken out of bank account did not go to spectrum.

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- Honolulu, HI, USA • Jun 22, 2024
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"Spectrum Action Required: Problem with Your Recent Monthly Payment - Service Ending Soon #Ref:57118"

Didn’t respond or click any links in the email, since that would expose my personal confidential info.

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- Honolulu, HI, USA • Jun 22, 2024
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"Spectrum We were unable to process your monthly payment using the card on file. Please update your payment method..."

Didn’t respond or click any links in the email, since that would expose my personal confidential info.

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- Honolulu, HI, USA • Jun 10, 2024
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They called me pretending to be Spectrum. They asked me to spell my complete first and last name. They then asked me to confirm that the number I was calling from, is the exact match for my account with Spectrum. Then they asked that I confirm my address for account security. I confirmed all. They went on to explain that my current bill is $103.00 which it was and that there was a 40% promo going on that - for the next 3 years, my bill will be only $50.00. He said: "I see from your bill, that you're paying an average of $103.00 a month." I found this odd because while that was my CURRENT bill amount, it was only that way due to me having a recent move, and Spectrum charged a one-time fee of $30.00 for service transference, but Spectrum would know that THAT'S NOT MY AVERAGE. My bill, in the last three years, has NEVER been over $72.00. So right there, I knew something was wrong, but continued the conversation because I didn't understand how they knew my bill amount. He then tried to make it sound like he was so legitimate by saying: "Well, there is a catch for your offer - you must pay $600.00 upfront for this promo and then there will be no other charge except $50.00 a month" - THAT made the red flags wave more for me. At this point, I still thought it was Spectrum, so I started yelling and saying they knew I just moved and there was NO WAY I was paying that crap with all the moving expenses I just incurred. Then he said if I didn't do it - my bill would STAY at $103.00 each month............THIS IS DEFINITELY when I got pissed off and knew it was a scam because my bill has NEVER been $103. Only recently and, again, that was a one-time charge. I told him IT WAS ONLY $103 due to my move and they should know that. Then he interrupted me by saying: "Oh, yes it will" - like a child!! By now, I knew NO professional rep would talk like that and told him. He then hung up. What is interesting is that I've had Spectrum for about 3 years now. My bill NEVER went over $100. The VERY FIRST time it did was recently and ONLY due to transferring service for my new move - I got this scam call (6/10/24). I moved into my new place one week ago (5/31/24). I do believe there's a connection. So, it appears they target Spectrum customers with bill amounts OVER a certain amount. My bill was usually between $49.99 and $71.99. I"ve NEVER gotten a call before. If it's this low, they probably don't target the customer because taking 40% off that amount would be a COMPLETELY obvious scam. I am guessing they look for customers with bills over $100 and then try to tell them they will get HALF OFF. After I told them I would NEVER pay - that's when the attitude change. ANd so did mine! The number they called from was 872-261-6354. THey never got my financial information, but they tried. The scammer had an accent.

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- College Place, WA, USA
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The scammer called claiming to be Spectrum and they could save us 50% off our bill that they partnered with Target. To buy 3 gift cards and it goes against the bill. They credited $288 back to our account as a refund, I pulled up our bill and it showed on our account that it was there so thats why he thought it was legit so we bought the gift cards.

I later called Spectrum to find out it was a scam and they knew about it.

How did the scammer have my account information unless Spectrum was hacked which they claim didn't happen.

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- White Salmon, WA, USA
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Someone called (listed as Basye, VA) and left an message about 50% off bill. Don't fall for this. They are very convincing and will say that you will be charged a $350 cancellation fee if you stop the process of sending them $420 through a target card.

He ended up charging me $350, but it was just through Spectrum so it became a credit on my account. Nothing was taken from me, but the Target card would have been the payment to them. They spoof your number and using the Wallet on Spectrum they can make payments through the fake usage of your number.

Spectrum assured me they did not have access to my card, just the ability to make payments to Spectrum through the Wallet.

I contacted Spectrum at 8779683028 and they cancelled the charges and added additional security my account while also updating the teams about this specific attack.

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I was on my morning walk and got a call. The person new my name and pretended to be from Spectrum.

He said work is being done in the area and we are going around and replacing people's cable boxes and wanted to schedule a time to have a technician come. It all sounded legit and I said sure because I was thinking about getting my boxes replaced.

He asked about my account code which I said I didn't know. Then he asked for the last four of my Social Security Number which I foolishly gave since it all sounded legit. He then said all you need to do is pay taxes. He told me he could see that I pay by bank and he also saw the last few numbers of a credit card number which was not recognizable to me (I assumed it was another card that I don't use anymore).

I asked to just deduct from the bank. He said we need the credit card number. Luckily I was on my walk and did not have my wallet or I would have just gave it to him. He said ok, he'll call back in a hour which he did. By then I was totally suspicious. The first number 808 290 2000 couldn't be traced and when he called a second time with 808 376 1385, it turned out to be a number to an escort service when I checked later!

When he called a second time, I answered to just see if it was the same guy (it was) and I hung up. He tried to call again but I ignored it.

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Spectrum text that said we could cut our bill in half. They needed the first 3 months paid up front to get the "deal". I called spectrum and they said it was a scam

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