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Speedx.io

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Speedx.io Reports & Reviews (22)

- Havana, IL, USA • Dec 09, 2024
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Delivery scam. Used by SHEIN. Packages are never delivered. No customer service contact info with live agents.

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- Tulsa, OK, USA • Oct 22, 2024
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Ordered from the company shein and my package was supposed to be delivered through speedx. The package was delivered to a house that is not mine and I have not received the package. Neither speedx or shein will take responsibility for the package being delivered to the wrong address. They keep sending me photos of the delivery and will not listen when I tell them that is not a picture of my house and that I did not get the package.

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- Madison, WI, USA • Oct 20, 2024
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They attempt to delivered 2x early in the moring but it would say they couldnt delivered it and even provide my address and its the right address. I massage their bot customer service massage and left 3 emails with no reply nor help. My seller from aliexpress wont help me too.

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- Brooklyn, NY, USA • Oct 10, 2024
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I am writing to formally request a refund for an order totaling over $200 that I placed with Shein. For this delivery, I specifically requested that the package be brought into the basement, where there is a secure gate. However, the delivery person left the package in an unsecured area instead.

As a result, someone stole my package. I have video evidence clearly showing an unknown individual picking up and leaving with my package. I have submitted this evidence, but despite this, I was informed that because the package was marked as "delivered," a refund would not be issued.

I believe this situation is not my fault, as the delivery person failed to follow my instructions, leading to the package being left in an unsafe location. I feel I am being unfairly penalized for their mistake, and I would like to request a full refund of the $200 for this order.

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- Miami, FL, USA • May 22, 2024
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They are a scam with delivery. The do not deliver the package and then you lose all the money used to purchase the product. The then go on to state that you never used them in the first place and they make up another company that you use e.g. POD which doesn't even exist.

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- North Babylon, NY, USA • Apr 29, 2024
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This speedx company is by far the worst shipping company i have ever seen or dealt with. I ordered stuff off of aliexpress and two weeks in a row their [censored] drivers left my package outside very early in the morning on a Sunday. Outside of a closed business address in a busy parking lot. The driver even stared at the business hours for 2 minutes before he left it outside. Needless to say, the packages were stolen less than ten minutes later both times. They are no help whatsoever when you contact them, they say it was delivered with proof of delivery and to contact the seller and if it was lost after the package was delivered it’s not their problem. They do not care at all about anyone’s packages, money, or items. I have been fighting and complaining to them for weeks and they keep leaving the packages outside regardless.

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- Baltimore, MD, USA • Apr 09, 2024
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Purchased something from Shein and they used SpeedX as a delivery company. The package was delivered to the wrong address. They took a picture showing the street number but I do not know the street name, city, or zip code.

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- Laurel, MD, USA • Mar 01, 2024
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Multiple times now my SHEIN orders have shipped with SpeedX and they have been marked undeliverable even though I live in a suburban townhome with a stoop where orders can be left. This most recent time, I have received no response from SpeedX’s zendesk ticket system and there is no other way to contact this company. The phone number and email I had to enter to submit this report do not exist. I am trying to get a refund from SHEIN, which is a nightmare in and of itself and not a guaranteed thing. Many other customers (see Reddit and TrustPilot) report the same thing happened to them.

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- New York, NY, USA • Feb 05, 2024
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Ordered packages from SHEIN and ROMWE and both items were left out to be stolen with no delivery notification until after items were stolen. Both websites claim items were delivered and will not give me my money back.

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- Bronx, NY, USA
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I ordered from the company SHEIN. The delivery partner is SPEEDX, the scammers. There are many reviews online such as reddit complaining of the neglect practices of this company. I discovered this after I was scammed twice in a row and contacted the company. I have screenshots of them lying saying that they are not allowed to deliver to a customers door. There is no accountability whatsoever. The owner as profiled on LinkedIn is Chris Zheng. I've contacted Shein pleading with them to pick a legitimate delivery company but I guess they make too much money selling items on the cheap to care if I receive my package or not. If you use Shein your packages will likely come via speedx, but you probably won't get it. The phone number provided is a California based number but according to the linkedin profile the owner/company is based in New York. When you call the number it will direct you to contact them via www speedex.io, it's done in chat form only and the reps are either really [censored]s or simply don't care. There is no accountability at all. First my package was supposedly delivered to the wrong apartment, then it was delivered to the lobby of my building with 34 apartments. When I told them, this is when they said they aren't allowed to deliver to a customers door. So USPS, FedEx, AMAZON, DHL, UPS etc. Can but you can't? Ok whatever. I am convinced that they themselves stole my packages. I live in NYC and there are reviews on REDDIT for places like California, stating the same things. I lost $28.05 because Shein doesn't seem willing to refund me this time, even though they refunded me the first time and it's clear to me that they are aware of their partners unscrupulous actions. Don't order from Shein unless you have money to waste or you just feel like playing Russian roulette. Please share this with friends and family and report them here and to local authorities if you too have experienced this crime. I was only allowed to upload one file so I choose the pic of my conversation where a rep stated they weren't allowed to deliver to my door. I felt this would really help to understand the gravity of negligence from this company.

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- West Hollywood, CA, USA
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This company has a track record of false deliveries and theft. Buyers beware! Do not shop with companies associated. You will not receive your goods.

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Placed SHEIN order and said it was delivered September 5 which was a lie . Whom ever took the picture was not even in front of my house my camera never picked up any delivery person that came . I ordered $90 worth of stuff.SHEIN do better ! SPX0HU056701621238
Never delivered my package

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This is the worst shipping company. I placed an order in August. And my package was suppose to reach between August 23 to 26 and all now my package hasn't reach. No number to call or text. Email is second ti none. I need my package. Shein please get rid on the courier company. You can't have a company and if anything goes wrong you can't call bull[censored]. Is this the new way to scam us

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I ordered a package on shein a few days ago, the package id is SPX0YB056701306420 . Over the days I've checked to see where my order is, at first it was in China, few days later I see that it's "incomplete tracking" or "missing" please help me get my order I need to get it before September 5. My shipping address is 3 stonington circle Wheatly Heights, NY 11798
Missing/Incomplete order
Missing/Incomplete order

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SpeedX is a hired shipping company that ships stuff from Shein and Temu and probably other fast fashion websites. They delievered my package to a location that isnt my home so i suspect they stole it! Also on trust pilot many other people have had this issue. (https://www.trustpilot.com/review/speedx.io?stars=1) They also dont have a phone number to call and they dont respond to text messages. I have included the "proof" they gave me and a geo location where i live. They delivered to an apartment and i live in a house. This company needs to be stopped asap. Thank you!

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Find my package

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The tracking number for this SPX111005004060053 said it was delivered but I never received it. I have cameras upstairs in the hallway. If your delivery guy left it in the lobby downstairs someone else going to take it. It should have been brought upstairs to apt 10D. You better investigate where is my package. Please give a call back at 646-359-7077 at anytime.
Where is my package?

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Is under the name of Barbara Lalama

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I ordered from SHEIN and my products were shipped using Speed X. The company claimed to deliver my package, which provided photos of the delivery, but the photos did not show my house or any house nearby. After multiple days of arguing with Speed X and SHEIN, my money was refunded. I was just informed by a friend that the exact same thing happened to her. Upon further research, I have found MANY accounts of the same thing/ other fraudulent activity by this company. They need to be investigated.

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They cannot be contacted, their voice message claims to know your tracking number! They claim to have delivered my Shein order from Springfield Garden to New Jersey 3x which is all lies, lies, lies

I received Shein orders from other courier companies in the same week, only SpeedX cannot deliver and find the address!

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- Elmwood Park, NJ, USA
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I am an online customer of SHEIN, here is their website ( https://us.shein.com/) for years. However lately I’ve been ordering purchases online and not receiving them. I notice that they have been using a different shipping/delivery carrier service called SpeedX , here is their website https://www.speedx.io/ Normally when I order they would use USPS and I would get my packages. Recently I’ve ordered 3 packages and I have not received any of them. I contracted SHEIN customer service but did not get my issues resolved. Speed X is using fraud and scam tactics by scanning on their tracking website that they received the package, the package is out for delivery and confirming delivery with a proof of address picture of the persons address but not delivering the packages to the address.

For example this delivery service is in Springs Garden, New York and was supposed to deliver my package to Elmwood Park New Jersey. They are claiming they’re delivered my first package at 4 am in the morning on Memorial Day which os a holiday and mostly all delivery services are closed. The second order I was supposed to get stated it was out for delivery and within one hour it was delivered to my address but I did not receive this package.

I reviewed Speed X tracking website and the background of the proof of address is not my address at all. This company is scanning the packages and stealing customers money. I’ve contact SHEIN whom I’ve been ordering online and reported this. I even tried to get a refund because I did not receive my order. However they are not refunding me and are still continuing to use this delivery service who doesn’t respond back to emails or have a phone number where I can contact them directly. This speed X delivery service is stealing packages and stating it was delivered which is untrue.

I’ve checked everywhere for my package and it was not delivered. I even waited outside when I saw the notification that my package was out for delivery and waited for it to be delivered. While I was outside I got an alert saying it was delivered successfully but no one showed up to my address. This company is stealing packages and stealing money which is unfair to paying customers. This company is a scam and needs to be shut down.

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Same thing happened to me… ordered from Shein and they used speedx.io for shipping carrier to deliver my package. Speedx.io claimed they had delivered my package and took a picture to prove that it was delivered but it was not even my house that they had delivered to. No luck trying to contact them and I’m sure they don’t give a crap either. Contacted Shein in regards to this BS and am now waiting to see if they can resolve this and honestly, I don’t think I’ll be ordering from Shein again. I’m sure they know that this shipping carrier is not good I mean I’m certain that we are not the only customers with complaints about speedx.io, yet they still continue to use them to ship customers’ orders. Not cool!

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