SpiritualQuest Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for SpiritualQuest, help other victims by adding it!
Type of a scam Online Purchase
This company promises to delivery your sauna in six weeks, and last I checked (04/12/2022) that information was still on their website.
You place your order for what they call a custom sauna.. This is factually incorrect, because the saunas are all exactly the same and are not custom made. There are no options to customize the sauna I purchased, so for the company to say they are customized is nonsense. Maybe the saunas are produced after they are ordered, but that is NOT the same. I saw the same exact sauna (among others) on Alibaba, so if they are ordering them, they are coming in a lot from China. Just because the company in China calls them customized does not make them so.
When you try to contact the company (SpiritualQuest) after waiting six weeks, they tell you that it will take another couple weeks or more. Then when you contact them again, they say the same thing. Literally, everything in the other complaints is exact.
The problem is when you try to cancel your order after waiting 12 weeks. The company seems to think that they can cancel the consumer's rights through their terms. Unfortunately, this is not correct. When the company says they will delivery in six weeks, they are creating a timeframe under which they need to act. There must be a reason if they exceed that time of delivery.
Well, writing your customers a long email about how rough your company's life is because you moved from CA to SC is not a reason to delay delivery to double the original time. If you think your customers owe you leniency but you are not willing to give something in return for that leniency, you're nothing more than entitled. Interestingly, the owner thinks that the company can fail to meets its own terms and the customer gets penalized for that. This company breaches the contract by creating detrimental reliance by saying they will delivery in six weeks, then when most people have other things happen and either distrust the situation (for good reason after 12 weeks), or they won't be available to accept delivery because they are travelling (like myself), the company wants to charge the customer 25%. They say, well you agreed to pay that when you bought the sauna.
This is absurd. Zero business sense, but worse, zero logic. You cannot hold out beyond an agreed delivery time frame and then penalize the customer for no longer being available, or for not trusting the situation when most credit card companies have a time limit on disputing charges.
Honestly, the fact that they wait so long really makes it look like they are aware of the time for disputing complaints with banks and CC companies. Based on the responses to the other complaints, the owner is totally aware of the problem. I guess it pays to hold on to half a million dollars (they say they have 450+ backorders, that times $1,000 each...), and then keep 25% of that when the people ask for their money back. That is what I understand to be a racket. Interest on half a million dollars is a hefty kickback. 25% of half a million dollars is $125,000 on the low end.
When you look at the money, it all makes sense. I have no idea why the owner of the business is totally ignoring all the complaints and trying to justify this horrible business practice that blurs the line of something far more nefarious.
This company relies on their backorders to justify how late they are. Yet the company wants to charge people 25% for an item that is backordered. How stupid can this be? Customers should get paid 25% for cancelling their orders under this logic because cancelling the order will allow the company to actually reduce its back order.