Stancore LLC Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Stancore LLC, help other victims by adding it!
Scammer's address 78 SW 7th St Ste 500 Miami FL, Miami, FL 33130, USA
Scammer's email [email protected]
Country United States
Victim Location OR 97008, USA
Type of a scam Travel/Vacations
We received our Welcome Packet and immediately submitted all the documentation Vanguard & Associates asked for. Then we waited. We heard nothing for 6 months, so I called in July and was told our case was in Phase 2--waiting on closing documents from the resort. I called again in August and the gal I spoke with promised to put a request into the Legal Dept on my behalf asking them to push the resort for the closing documents. In October I called again and the same gal told me we were now in Phase 3--Recording and Resort Notification. However, when I pointed out she'd already told me 3 months before that the resort had been notified she admitted Vanguard had not actually started legal proceedings until September and things could take another 30-60 days. I waited until March 2019 to call again... left voicemail. No call back. Called again 2 days later... no answer. So I sent an email letting them know I expected to hear good news about the timeshare termination having been completed, or see a refund check in my mailbox. I received an email reply stating our case was in Stage 4, to which I replied that they had failed to meet the terms of their Service Agreement and I expected a full refund. Five months later, in August 2019, I sent another email letting them know the resort was once again harassing me with maintenance fee collection calls daily, both via telephone and email. Their reply was, "Thank you for reaching out to us. Great News! Your file is pending closing documents. Once your closing documents are in they will be mailed out to you."
Vanguard had forbidden us to contact the resort ourselves during the term of the Service Agreement, but that contract was now invalid because they had failed to meet the terms they promised us, so I called the resort. They informed me that the owner surrender process was begun, but that Vanguard had failed to follow up with the financial company to either pay the requisite Transfer Fee of $300, to thereby transfer ownership of our timeshare to Vanguard; OR to pay the Association Deed Back Fee instead, which would have resulted in surrendering our timeshare back to the resort. After that call I immediately sent an email to Vanguard letting them know I knew they had dropped the ball. They responded via email two days later saying, "Once your closing documents are complete they will be mailed out to you. At this moment we do not have a timeframe as to when the closing documents will be complete." I immediately replied, again, that our contract with Vanguard had expired and that they owed us a full refund.
Further attempts to contact Vanguard were futile. So, in 2020 we filed a Small Claims suit with the Superior Court of California, County of Los Angeles, as that was the city where Vanguard's office was located. We quickly discovered, when we hired a process server to deliver notice of the hearing, that their 'office' was actually a desk in a WeWork building... and that the man who had rented it moved out over a year ago. We traced him recently using the Better Business Bureau to a new office in Miami, FL, which is also a WeWork building. Unfortunately, we have learned that Small Claims judgements are unenforceable out-of-state, so we have no way to get our money back now. The best we can do at this point is warn others not to fall for his scam.