Starscope Reports & Reviews (6)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Starscope, help other victims by adding it!
Scammer's website Facebook
Scammer's address 377 Valley Rd # 1123, Clifton, NJ 07013, USA
Victim Location VA 23321, USA
Type of a scam Online Purchase
Total money lost $101.92
Type of a scam Online Purchase
Total money lost $56.97
Type of a scam Online Purchase
Starscope continually bombarded me with canned emails over a period of several weeks and never delivered. These emails were not from any real person and were "canned". The emails suggested that I had not completed my transaction and urged me to complete the transaction, aka giving them my credit card information AGAIN even after I had made my original purchase. I checked with my credit card company shortly after that and they confirmed Starscope had collected my money.
I ended up canceling the order and disputing it through my credit card company. There has been no progress on getting my refund for at least two weeks. Starscope has never acknowledged any of this. However, they continue to bombard me with canned messages suggesting that I need to complete my transaction.
I was excited to give this as an XMas gift to my girlfriend for birdwatching. I have come to the conclusion that Starscope is incompetent at filling orders and they are completely dishonest. I never received a starscope obviously.
Total money lost $56.94
Type of a scam Online Purchase
***Re: Inquiry 1665891
I work in the customer experience division of Starscope Monocular I am responsible for scheduling customer experience associates and assigning them to the correct customer.
Thanks for your patience - we've been experiencing an extremely high volume of support requests, and are answering enquiries in order received.
In an effort to filter resolved issues out of our inbound and better serve our customers, we ask that you simply reply to this email if you still require assistance, and I will schedule you to the next available customer experience associate. We apologize for the delay, as well as any inconvenience this may cause, and sincerely thank you for your cooperation and understanding while we scale our support during this time of the year.
If you no longer need assistance, simply ignore this message. If you change your mind, you can always reply to get an associate assigned.
Star***
I one day got the same email just like this 4 times in one day. I have never gotten a direct answer from this company that my order will ever be filled. I would recommend not purchasing anything from this company. What I do know is that the same day I put in the order they took the money from my account. So they get paid and then bombard you with emails claiming that they are working to get your order filled or respond to your inquiry about not receiving it hoping you will just give up and not respond.
This is the purchase receipt:
Thank you for your purchase
Thank you again for your Starscope Purchase!
We would like to share some updates relating to your order 2117794171. Our team is working hard to ensure your order is fulfilled as soon as possible, but we are experiencing a slight shipping delay.
Please rest assured that your order is being prioritised and will be delivered as soon as possible. You will soon receive a separate email with your tracking number, and you will be able to monitor your shipment.
We sincerely thank you for your supporting our business during these challenging times, and we appreciate your patience as we resolve this issue.
Best regards,
The Starscope Team
image ORDER SUMMARY
Order Number: 2117794171
Order Date: 12/18/2021
image ORDER DETAILS
Starscope Monocular Telescope G1.1 Qty: 1 $47.99
Subtotal Price $47.99
Shipping & Handling $8.95
Total: $56.94
Total money lost $56.94
Type of a scam Online Purchase
I decided to purchase a Starscope Monocular Telescope after find the add online advertising the hottest gadgets for 2021. The purchase was made on Black Friday. I received an email confirmation of my order. After a week went by, I had not received a tracking number so I reached out to the company. They sent me a tracking number. Two weeks went by and the tracking info was not updated so I emailed the company again. Six weeks have gone by. The tracking number still shows in transit and the company keeps telling me that they are receiving a back log of requests and will get back to me soon. I contacted the shipping company and they informed me that the shipping label was generated but the item to be shipped was never dropped off. I looked at the charge on my card which led me to the company's address. When I looked them up online, I found they have another website they are operating under. I included the information below.
https://www.qualitygadgetshop.com/products/starscope-monocular-telescope.html
+1 (855) 219 4892
Copyright© Quality Performance Limited.
377 Valley Rd #1123, Clifton, NJ 07013
[email protected]
Total money lost $81.93
Type of a scam Online Purchase
It has been over a month (order was placed 12/1/21). No delivery, and no shipment notification.
I contacted them 5 times telling them to cancel the order, and they have not done so.
I have not received the product, but have been billed.
This was a Christmas present, and I let them know that I would be cancelling if they could not deliver within three weeks (by the holiday).