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SCAMPULSE
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SCAMPULSE
If you know any contact information for [email protected], help other victims by adding it!
Scammer's address 21321 E Ocotillo Rd Suite 113 Queen creek AZ, Queen Creek, AZ 85142, USA
Scammer's email [email protected]
Country United States
Victim Location TX 76524, USA
Type of a scam Employment
[email protected] [email protected] <[email protected]>
May 16, 2023, 11:10?AM (3 days ago)
to me
Hello,
The purpose of the screening questions is to assess your abilities and provide us with insight into how you tackle activities that are pertinent to customer service role/ Customer Care Associate. Remote
1. What experience do you have working in customer service?
2. How do you handle difficult customers or situations?
3. Can you give an example of a time when you went above and beyond for a customer?
4. How do you prioritize tasks when dealing with multiple customers at once?
5. What do you think makes a great customer service representative?
6. How do you stay up-to-date on company policies and procedures?
7. Can you describe a time when you had to de-escalate a situation with a customer?
8. How do you handle confidential customer information?
9. What are your strengths and weaknesses when it comes to customer service?
10. Why do you want to work in customer service/ Customer Care Associate?
Kindly Let me know if you're still interested and I am willing to offer you $26 - $35 hourly with a reasonable sign-on bonus, I want you to answer this brief questionnaire below, Please answer them to the best of your knowledge.
On 05/15/2023 6:46 PM PDT **** ********* <***************************> wrote:
Hello Steven,
I have a few questions.
When I applied for the position I was told it was for R & S Premier Homes but your email address states, AZ Dream home.
Which is correct? Also, where are you located?
This email is not really clear on equipment and funds.
It states I am not required to make equipment purchases. They will be shipped to me but the shipping charges will be issued to me for the shipment.
In all my years as a CSR either salary or contracted work I am usually great with spotting things that are not in the norm.
If only all companies were so quick to hire and send out $ equipment to a person without a background check or any I9 information.
I know I am a valued employee with the knowledge and training to fill most positions but I have never applied and received an offer without paperwork to back it up.
I am calling you out on this because either you have more money than you know what to do with or the common sense I have is wrong.
Either the Steven Halen Designated Broker/ Owner is going to be scratching his head because he has no clue someone is sharing his profile
or I am wrong.
The Ball is in your court.
On Mon, May 15, 2023 at 5:57?PM [email protected] [email protected] <[email protected]> wrote:
Congratulations
Hello and thanks for your response, After the review and consideration of your answers to the questionnaire your application is successful and you have been accepted to work as my CSR Personnel, I would have loved to meet you before we start but I'm currently out of town since over 2 months for an important business in Toronto Canada and i won't be back until further notice. I currently have work for you to take care of, so I want you to start immediately and when I'm back, We will set up a meeting so as to discuss further briefings and your tax documents.
I will provide you with the funds to purchase the equipment you will be working with and it comes with internet facilities and you would also be required to get a mobile number for this job, You will be given a sign on bonus (supplies e.t.c) for this job which will be included in the funds you will receive for the equipment.
Every instruction will be given to you on what to do with the equipment immediately you receive, Below is the list of the equipment that would be shipped to you to be working with meanwhile.
EQUIPMENT LIST:
The Following would be shipped to you by my shipping agent in order to start working with me.
* HP business machine Notebook Intel(R) Pentium(R) Dual CPUT2330 @1.60GHz 1.60GHz
* Printer, Scanner & Fax machine(ALL IN ONE) and does not take space
* Microsoft Office and Microsoft Operating Systems (Service Pack 2)
* Kasper sky Internet Security application installed on the Laptop
* A separate cell phone on which i can reach you exclusively for the sake of tasks ahead (i am a bit keen on efficiency with regards to service delivery)
* A time tracker to calculate time spent during work period
* Hp Laptop/Notebook hard-case (Logo Imprinted) for mobility and some other software for
accuracy, Speed of data processing, Time Monitoring and Effectiveness,(4 in one Zebra ZM 400vvBarcode Printer and Cards,Fax Machine,Scanner,Photocopier Machine, 4Drawer Cabinet and Office Desk).
NOTE: You are not required to spend your personal money to make these purchases, I will also provide you with the funds to handle the shipping/cost of the above equipment. Working for me with the provided equipment is very necessary because there is a wide range of software installed on the system to protect data, ease duty, also enhance speed and accuracy of any work you're doing on it, The special features also calculate the number of hours you work daily so that i can ascertain the bonuses that will be given to you at the end of every month.
Please provide answers to the following schedule.
1. How many hours are you willing to Work per day?
2. What time range? If you wish to work more than 5 Hours per Day, then let me know.
3. What is your phone network carrier?
4. Payroll Interval? (Weekly or Bi-weekly)
5. Payroll Method ? (Check or Transfer)
6. What Bank Do you? Operate with?(Not Your Bank Details, Just Name Of The Bank You Bank With.)
IMPORTANT : Kindly RE-CONFIRM your Name, Address & Phone number the funds should be issued in order to handle the shipping/cost of the equipment and your sign on bonus.
Name...
Address/ Apt No...
City
State...
Zip Code....
Phone # home....
Cell #....
Email.....
I will be waiting for your prompt response, I look forward to a great working relationship with you.
Best Regards
On 05/15/2023 12:30 PM PDT **** ********* <***************************> wrote:
Hello Steven,
Yes, I am still interested in this position, and here are my responses to your questions.
1) I have worked as a CSR over 30 years with the last 13 years as a Work from Home Agent. I have training in basic service, billing, conflicts and resolutions, upselling, technical tier 1 and 2.
2) Active listening and Empathy as well as patience are some examples of how I handle customers and situations.
3) My customer had an order placed well in advance of their event. The time frame had passed and it was too late to reorder due to this being a personalized gift. I was able to locate the item through a different vendor, have it expedited (free of charge) and delivered, gift wrapped the morning of her event. I then followed up a few days later asking how everything was and if she had enjoyed the day. My supervisor chatted with me later that day, Customer had called and was surprised that I had reached out to her after my job basically was done and told my supervisor "The company should have more people like me." That was over 10 years ago but I still smile when remembering it.
4) Priority, Importance, and time to complete.
5) CSR= listening and understanding what is needed, foreseeing a future need or concern and addressing it, 1st call resolution and The "WOW" factor.
6) Policies and Procedures are always changing so, Always check your emails, dashboard, and any news letters offered daily. Before,during,and after your shift.
7) I am always the first POC for a customer, I ask my customer to allow me the opportunity to resolve their issue and if the outcome is not satisfactory for them I would get a Supervisor on the line.
Many times all a customer needs is someone to listen and ACKNOWLEDGE their problem, that shows understanding and validation.
8) Never write anything on paper, always lock my computer and door when I am working, never send any information in an email and always be behind the company VPN.
9) Clear communication skills, Active listening, Responsibility and Self-control, Empathy and patience are just a few of my strengths as for weaknesses there is only 1 that comes to mind.
Video calls, I do not like the camera and it does not like me.
In summary I am a CSR because that is what I love to do. Helping a person who has a little problem or solving a complex issue for someone else and hearing the smile in their voice after, is what it is all about.
If I can make just 1 person have a better day than I am doing my job. We can never please everyone but we try.
I hope my answers help you to know me a little, I don't have all the answers sometimes but I do all I can to find them.
Thank you for the time invested in reading my responses.
**** *********
On Mon, May 15, 2023 at 1:05?PM [email protected] [email protected] <[email protected]> wrote:
Hello,
The purpose of the screening questions is to assess your abilities and provide us with insight into how you tackle activities that are pertinent to customer service role/ Customer Care Associate. Remote
1. What experience do you have working in customer service?
2. How do you handle difficult customers or situations?
3. Can you give an example of a time when you went above and beyond for a customer?
4. How do you prioritize tasks when dealing with multiple customers at once?
5. What do you think makes a great customer service representative?
6. How do you stay up-to-date on company policies and procedures?
7. Can you describe a time when you had to de-escalate a situation with a customer?
8. How do you handle confidential customer information?
9. What are your strengths and weaknesses when it comes to customer service?
10. Why do you want to work in customer service/ Customer Care Associate?
Kindly Let me know if you're still interested and I am willing to offer you $26 - $35 hourly with a reasonable sign-on bonus, I want you to answer this brief questionnaire below, Please answer them to the best of your knowledge.
On 05/14/2023 5:27 PM PDT **** ********* <***************************> wrote:
Hello Steven,
As requested I am sending this email to apply for the Customer Service Representative position with the job code CSA/5A4.
I have attached my cover letter as well as my Resume.
Looking forward to speaking with you and learning more about Premier Homes.
Thank you,
**** *********</***************************></steven.halen@azdreamhomesearch...⇄