Straight Talk Wireless Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Straight Talk Wireless, help other victims by adding it!
Type of a scam CryptoCurrency
This wasn't me, so I wait five minutes for the authentication text to come through. During those five minutes, someone had associated a SIM card that has never been in my possession (I purchased my Straight Talk phone in April and the same SIM card has been in there since I purchased the device) to my phone. In a matter of four minutes, this person managed to access my email account by approving the unrecognized sign in, access my Coinbase account which is associated with the same email address and phone number, and make $1,600 in crypto purchases, leaving me with $90.00 in my bank account.
Immediately after these fraudulent crypto purchases, my phone's ability to make calls/texts was disrupted (for 5-6 hours) and my internet cut out. I found a phone to use during this disruption to service and called Straight Talk. At this point, I had no idea what had happened, but the first rep I spoke to suggested I get my "original SIM card", despite my device only ever having one SIM card. Later on, I had a chat conversation with a rep named Leyson. Leyson confirmed that the SIM card associated with my phone number/device ended in 0699, which is not my SIM card. Not only was Leyson impatient, but their stubbornness and customer service ineptitude was appalling. When I asked for their supervisor, they became extremely condescending and disconnected the chat. The trend for that night was a long conversation with a rep, service turned on, then service lost (repeated multiple times that evening).
After researching the specifics of what happened, I found that other people have experienced this issue almost exactly. See the below article:
https://www.abcactionnews.com/news/local-news/i-team-investigates/cryptocurrency...⇄ />
The next day, I drove to Walmart (where I purchased the phone) and asked for help. They dialed me into Straight Talk customer service again, which wound up being a 3 hour conversation of repeating myself constantly and condescending customer service reps. They tried to push blame toward Yahoo, towards "Apps" (no one referenced a specific app, just that this could happen if an app is not closed properly, which is absolutely ridiculous).
THE ONLY REASON why at the 2 1/2 hour mark, someone finally recognized that this was a fraud situation, was because the fraudster CALLED IN AT THE SAME TIME I WAS ON THE PHONE to register the same shady SIM card ending in 0699 while I was speaking with someone. But no one made any effort to keep the person on the phone and try to gather pertinent information. Matter fact, my phone service shut off AGAIN, which implies that they allowed this person to associate the shady SIM card again. After numerous "dropped calls", they finally put me in touch with the fraud department, who didn't ask me any pertinent questions that would allow them to understand the full scope of what was going on with my account.
It's been three days and I've had no one reach out to fill me in on the situation, I'm still not confident Straight Talk is doing enough to prevent this from happening again, and all the incompetent reps that I spoke to are just going to make this as difficult as possible for the next person this happens to. I'm truly astounded by the mass ineptitude of each person I spoke to, and just as astounded that Straight Talk allows representatives to treat people however they want.