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[email protected] Reports & Reviews (1)

- Georgetown, TX, USA • Jun 25, 2024
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Found the website on Instagram. It started out as 5.11 Tactical. Showed a variety of menswear. I found two pairs of shoes for a great price. When i clicked on the shoes it moved me to another website, didn't notice when that happened. The website was Heydudes. This is where i purchased the shoes. In a few minutes i received an email with confirmation of the transaction. I got a tracking number. Clicked on that and it opened another website called TRACK718, one-stop logistics, from China. It took exactly a month to be delivered, but that never happened. I sent an email stating I never rec. the products. There reply "Please allow me to explain to you what happens with package shipping. Your package have been delivered directly to the delivery address by the courier we cooperate with.

It does not need to be forwarded by your local courier, so you cannot check our parcels on your local courier query website.

In order to help you get this problem resolved as soon as possible, we have negotiated with the courier based on your feedback.

The courier told me that the tracking information showed that the package had been signed for, but they could not provide us with proof of receipt.

Please allow me to clarify the current situation. Since our products have been sold at very low prices, when choosing logistics services, we cannot choose delivery services with a proof of receipt that requires more fees. As you know, signature service requires more manpower and time costs, so it will be more expensive than ordinary delivery services.

We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.

After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.

As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free and it is supposed to arrive within 7-15 days.

1. Are you willing to receive the second package? We will resend you if you want. Please let us know about your opinion.

2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.

If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.

We are looking forward to hearing from you soon. Hope you will have a good day.

Sincerely,

Customer Service Team"

This is obvious a scam.

I don't anyone else to use these websites.

Thanks

****** **

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