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Stretchzone.com Reports & Reviews (1)

- Leesburg, VA, USA • Oct 11, 2024
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The free first session and promise of being able to control my subscription were attractive, but I knew there was trouble as soon as I made a user profile—the only capability on the website/app is scheduling appointments and seeing the session credit balance. The actual contract is buried in the Terms of Use link. I was not provided the contract BEFORE I signed up. The initial month was $400 for 8 sessions and I was notified that I would be charged another $400 the next month. 30-day notice had to be given to cancel the subscription. This means I had signed up for 16 sessions for $800 right out of the gate. With a busy schedule, there was no way I could use all my credits. If I suspended the payments, I couldn't use any more credits until the account was unsuspended... you can see the trap this sets up! I was not informed that the $400 was a monthly commitment before I was charged. I would not have signed up. The lowest subscription is $99 a month. I would EVENTUALLY break even, however I no longer need the service and never intended to subscribe for more than a few weeks. At this point, they have received all the money I am going to give them. I could potentially lose hundreds of dollars more due to this contract.

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