STYLE VELVET Reports & Reviews

STYLE VELVET Reports & Reviews (5)

On 13 June 2020 I ordered and paid $25.96 for Hydroponic Liquid Fertilizer. To date, I have not received my goods, I am unable to track Order No.: STV43458, they have not responded to my emails and I am unable to contact them via the website.

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I purchased the item Cute Curls Hair Booster × 2 back in the beginning of June. I still have not received the item. I have reached out multiple times to the company with no response ever from them. The item apparently was delivered to my house after I moved and was sent back to the facility. Tracking Number: 92748927005305000002669448 I never received the item at my new home even though there was a forwarding address.

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On June 24, 2020 I purchased via their online service at stylevelvet.com a pair of tone up arm shaping sleeves at $12.97 along with $5.99 for shipping and handling all together $18.96.

I received an email confirmation and when I click “view your order” or “visit our store”
The website is unavailable.

I have emailed [email protected] and have no received a response or received any information about my order.

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- Greensboro, NC, USA

Scammer's address 2 / F West Wing 882 Lai Chi Kok Rd Cheung Sha Wan Hong Kong 00000
Scammer's email [email protected]
Country United States
Victim Location NC 27401, USA
Total money lost $29.33
Type of a scam Online Purchase

items are advertised on social media site like Facebook etc. for clothing and fitness items. On June 4 , 2020 I purchased via their online service at stylevelvet.com 2 pair of tone up arm shaping sleeves at 12.99 a piece for a total of 23.34 along with 5.99 for shipping and handling all together 29.33.

I have attempted to contact them several time since then alotting for the items to be processed I received a tracking number for USPS however when I try to track the item the postal service says the items have not been received.

below see the email response I received from the company on June 16, 2020

Customer Care | StyleVelvet

Re: ORDER #STV34537 #STV03939412

Yahoo

/

Inbox

stylevelvet

To:

***************************** Tue, Jun 16 at 1:47 AM

New reply for the ticket #STV03939412

Hello ******,

Good day and thank you for writing in!

I have carefully checked our system and we would like to inform you that your item has been processed.

Tracking number: ************************** Please give it a few days for the Tracking webpage to update, it will be available as soon as the packages reach the facility of your local carrier. Expected delivery will be provided by carrier once your package reached one of their facilities. It usually takes time to sync with the tracking page.

I can understand how excited you are with the item/s in consideration. Our team is treating this as our priority and we assure you to have it delivered as soon as we can.

Should you have any questions, please do not hesitate to contact us.

Thank you.

Zussette B.

Customer Support Representative

#STV03939412

stylevelvet

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May I ask which email address you used?

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