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Sunday Nu

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Sunday Nu Reports & Reviews (99)

I ordered two products for $12,00, then they charge my credit card twice, totaling over $300.00 and send products that I did not order. They make it look like a good deal, but they put you in subscription, not being aware of. After long wait , they answer the phone, and in a very rude way refuse any product return or refund.
It is a big scam. We will fight.

call and fight them! They just reimbursed me my $152.98 today! Don’t take no for an answer

I placed an order for Sunday Nu anti-aging cream for their"special"price of $7.00, and their eye serum for their "special' price of $5.00. Received that order than 2 weeks later I was charged $152.98 , a week later $164.98 for nothing! No authorization...no other order.. TOTAL SCAMMER! BEWARE. My credit card company is fighting them for my refund...

DO NOT order anything from them! It's a revolving subscription that is not disclosed anywhere on website nor when I called them. They added orders without my consent and then charged it to my card it went from $7 to $160! Advertises there is a no questions asked full refund in 60 days and I called after 14 days and was told no. Literally just no! Then hung up on! I tried to call back after on hold for 20 mins and immediately hung up on. They need to be shut down! They are the true meaning of scam! I want my guaranteed, no questions asked FULL refund!

I purchased a free sample and paid for shipping. There was nothing about a subscription anywhere. I carefully looked before the purchase. This was on Facebook. They took $72.99 on feb 6th and feb 19th $79.99 from my bank. They will not refund my money

I’m going to go pick up a few things from the store to hold me over. When I get back I will cancel the card. I hate thieves

Also, cancel your card and get a new one otherwise they will take it again.

Same thing with me - dispute it to your bank as fraud. You will get your money back, it will just take a little bit of time.

Ok here’s an update on my last post. My husband came home and I told him what happened and he was furious. He said give me the number and he called the 1-877-730-3374 number on package slip and immediately told him that he wanted to talk to a supervisor and was immediately shot down. after at least a 20 minute phone call and when he threatened to call the state police on them he finally ended up getting a 100% refund on the seven dollar jar I initially bought and on the second jar that was just shipped to me. The guy on the phone offered a 25% refund at first and once he started there my husband didn’t Stop and said if you could do 25 you can do 100. After the 20 minutes the guy finally agreed to give them back 100% refund and both jars so he made sure to get it in writing in an email which was sent to me and he said we would have a refund in 2 to 4 days. So here’s hoping! My advice to all of you is to call this number and don’t stop until they give you the refund because obviously they can once they knew they were being reported in the fear of maybe being reported! Good luck and don’t take no for an answer!

When I called, they said they would stop the subscription, but will not refund the $165. and hung up on me. I had to dispute it with the bank. Then they used my credit card to pay for another "subscription" that I did not order a couple of months later with another one of their companies, Wonder Vida. So keep checking your credit card to make sure there are no other fraudulent charges. Thank you for your information. Maybe we should all have your husband call for us! lol

Same exact thing with me ... he said exactly what he told your husband ... I told him my bank was investigating and I was Filing a police report and he said ok 100% But I wonder if I will actually get it back ?

What a bunch of scammers! I cussed them out and the [censored] told me to stop using profanity on a professional call. I said professional? You are scammers! I’m contacting the bbb and blasting them all over the internet

I am not going to let this drop

OMG he said the same thing to me!

I ordered a jar of the anti-aging cream off of a Facebook ad that I saw for seven dollars. Nowhere in there did it say anything about a 14 day trial and if you keep it they will charge you 72.99! I just received a second jar of the cream which I did not order on February 18 and they charged me 79.99! ! I just called the number listed on the packing slip and the girl told me there is nothing that she can do and basically I am out all that money but she will take me off the subscription list and I will be no longer Be charged anything on my card. I’m so furious I asked to speak to a supervisor and she said that there was nobody there and that someone would call me back in 48 hours. I also told her I’m returning this product because I didn’t open it and she said it would be considered an unauthorized return and I would still be out my $80 is there anything or anyone we can call to fix this and get our money back?

Does anyone have an email for them? They scammed me too

I called the number 1-877-730-3374 on the packing slip but got me nowhere! I asked to speak to the supervisor and she said no one was available. How convenient

That won't answer your email unfortunately

Same here. I ordered two items a $7 cream and a $5 eye serum. got charged $152 without permission two weeks after the purchase.
those two transactions were made by two different names. neither of them say "Sanday Yu" on the statement.
I canceled my debit card and got a new one so that they can't charge me again.
also talked to my bank for refund.
I don't know if I get my money back yet though.

UPDATE
My bank won't give me a refund. they think the transaction was ok...!
I called Sunday Nu costumer service and after 20 minutes of conversation
I finally gave up with full refund and accept 50% of refund.
but I already canceled my debit card after the unauthorized charge, so told him to send me a check.
he said "NO". he told me that the refund would go through. during this phone call,
I received a refund confirmation email. so I hung up.
And I called my bank right after and was told that the refund on the canceled debit card will be declined.
I was advised to give my new debit card information to the fraud... so,,, I gave my money up :(

Firdt off it was supposed to be $7 ,they charged me $79 a piece for 2 tiny bottles of crap. Then are Charging me a renewal when I did not sign up for it. So far $330 has been charged to my card with out authorization. Something needs to be done here! There is no way to reach them besides a bogus number that no one ever answers. They never return calls

Ordered some creams on an offer. Then this month they have taken 2 unauthorised payments of over £100. Did not sign up for a subscription! Bank have been contacted and are opening a dispute. I doubt I’ll get my money back. This company needs to be closed down

I ordered a trial for $7, two weeks later $223 was charged to my credit card which I did not authorize. Have disputed with my credit card company, and cancelled card so they can no longer get into my account. New card with new number being sent.

Basically ordered face cream and eye serum for 7$ on fb. Site states 90 day money back guarantee. Supposed to have 14 days before being charged however I’ve only had it 5 and was charged 152.98$ today. I’ve tried to contact the company to no avail. The phone number provided send me straight to voicemail and the emails say not deliverable. I don’t know how to get in contact with this company to request a refund and to return the product. Would like to find a way to contact them. Thanks.

I just called and they won’t refund

Basically same thing has happened to me, ordered the face cream and eye serum for 7$. I’ve only had the product 5 days and they deducted $152.98 from my account today. Supposed to have 14 days to test the product before being charged but even the info for customer service isn’t right. No way to cancel. The phone number directs you straight to voicemail and every email address I’ve found says email can’t be sent. I had to go to the bank and get another card. If anybody has any contact info that has gotten them to the company representatives, I’d appreciate it.
Thanks

I called 877-730-3374 and someone answered

I have also called and keep getting voicemail. I saw on this page a different email address that I used. It’s [email protected]

- Milford, MI, USA

I purchased an eye and a face cream from them through a Facebook ad for $5 and $7 respectively. Nowhere did I see that I was entering into a monthly subscription with this company. I happened to look at my bank account today and had 2 different charges for $79.99 and $72.99. I immediately called their customer service to see what happened. They said I agreed to their terms of contract from their website (it was never disclosed on the FB ad) and they refused to refund my money. They did cancel my subscription that I never agreed to in the first place. Their website clearly states that they have a 100% money back guarantee bit when I asked for a refund the Indian man on the phone literally laughed at me and said they cannot do that. I have not received my additional shipment that I paid for even though he said that it showed that it was delivered.

- Saint Charles, MO, USA

I ordered a free sample of their product and was charged $12 for shipping. 2 weeks later I was charged over $300 for 2 purchases I did not make. No where did it say that there was going to be an auto renewal.

There was a trial product for $7 advertized. There was no subscription stated, after 14 days, I was sent same trial product, and I was charged of $79.99 from my bank account that I’m not aware of. I read it carefully before I placed my order, but there was no subscription stated. When I called, I was told, I did not cancel within the 14 day trial period.

When an order is placed it does not say you are enrolled in a monthly subscription.
Their ad does say 90 day money back guarantee. If they decline it is false advertising.

Who did you submit a report to? Your bank?

This company is a scam! I ordered this cream for 7 bucks in jan. No subcription nothing.. What do I know i got charged 79.99 2 days ago! Pissed off! There was no subscription! And i call and email and no one returns anything. This is unreal!

I was just scammed to. Please submit a report. I just did.

I had the same thing happen I was charged the $7 and $5 for cream and eye serum then three weeks later $152.98 and a week after that $164.98! They refused to refund said I could t return for a refund there page states in one place 90 day 100% money back guarantee and in another 60day 100% money back guarantee “no questions asked! As soon as I said I was calling my bank he put me on hold and said I could have 30% of the second charge back which was $41. I said no! You charged me $330! Explain to me what terms you do give you 100% NO QUESTIONS ASKED money back and he kept changing the subject and then told me I could have 50% of my second charge back. I called my bank and despite’s the charges and had to cancel my card for a new one. I’m furious and feel so taken advantage of

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