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Super Jeweler

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Super Jeweler Reports & Reviews (1)

- New York, NY, USA

I purchased “diamond earrings” and a “diamond bracelet” in April 2021. I didn’t receive for about 3 weeks. Upon opening it I was stunned to say the least when I saw the earrings. They were NOT diamond earrings there was no diamond or any stone on them they were just silver (probably not sterling). Then I look at the bracelet and it had what appeared to be tiny lil dark brown/black rocks or stones. Obviously wasn’t diamonds and immediately i emailed asking how to do a refund. I got all the information and sent the jewelry back in the original packaging it came in. It got delivered on April 20th and was signed for! I emailed the customer service email MULTIPLE times asking when I would receive my refund. I kept getting different answers so I thought I would just wait another week and see what happens. I ended up calling customer service instead because I never got my refund.

1. I could barely understand the 3 different people I was speaking with I keep having to repeat myself and kept getting transferred because they couldn’t understand what I was saying.

2. When I finally got to speak with somebody that could help with the refund they kept insisting the package was never delivered to them. So I asked to speak to a supervisor/manager or someone that could actually help. I gave them the tracking number and all of a sudden they said they found the package. That was on May 5th! I still never received my refund! I emailed the customer service email AGAIN on May 9th and the representative said “there’s no package that’s been delivered”. I immediately called the customer service phone line obviously mad and now they tell me there is nothing that was delivered to them with my name then asks me for the tracking number that I now don’t have because I was told it was delivered and my refund already being processed! Im attempting to get the tracking number from USPS but it’s not a for sure thing. All I wanted was my money back especially since I sent back what I purchased and because I was conned by this company!

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