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[email protected] Reports & Reviews (8)

- Signal Hill, CA, USA

On Facebook they posted an ad for a tazzer used for protection. I bought two. They sent me two BBQ lighters! I contacted them and asked them to send me a form to return the lighters and send me what I paid for, tazers. Their response is that I would have to pay for the shipment to Vietnam. I told them that’s expensive and I already paid for shipping, they sent the wrong product, it’s their responsibility to pay for the shipping to return. We went back and forth, I told them I would be reporting them to you and Facebook so they sent me an email saying that the lighters are the tazers. Clearly when I didn’t back down they tried this tactic. They did offer to let me keep the lighters and they would refund 10%. I didn’t accept the offer. After claiming they sent what I ordered, the offered a 25% refund. I told them the only acceptable action is to pay for the return and ship me what I ordered or I would report the scam.

- Homewood, IL, USA

I ordered 2 Tactical HIGH Power 25,000,000 Stun Pens.

I received 2 USB BBQ Lighters Unreachable email address, no phone listed, or address

- Clearwater, FL, USA

Nam

Zip Code: 100000

Offered a product did the yard and it was horrible and not even close to the online pics. Offered a 35% refund if I kept it. I asked for return address and felt it was bogus. Hopefully will get at least a partial refund and will pitch the product in recycle bin for scrap.

They advertised a Squirrel-Proof bird feeder. The picture shown in a video is not what is received. What is received is not same product. They say to return to Asia. Or get 15% refund only.

- Arlington, TX, USA

We saw an ad from HAPPY SHOP. It was a bait and switch scam. They showed Clark shoes but sent a no name brand. Then only offered a 20% refund or replace with the same shoe.

HERE IS THE EMAIL

Thank you for reaching out to us.

I'm sincerely sorry to hear that the product does not fit you well. We try to make our customers’ shopping experience easy and enjoyable. In this case, we clearly fell short.

?

?To be honest, Clarks is one of our partners. It might be the mistake of the marketing team that wrongly tagged the logo on the advertising video, this is our own brand but not Clarks. Please accept our sincerest apology for this unprofessional.

According to our policy, we would like to send you a free one-time replacement. Please let me know your foot length (measure from the back/central part of the heel to the end of the longest toe) so that I can choose a suitable size for you (Or you can pick a size yourself, we will follow your request and send you a one-time free replacement).

In case you do not want a replacement, we would like to give you 20% refund on this current order and you can keep it to give away or resell.

Note: The address in the label is not our return warehouse. We are not responsible for a refund if the customer returns to that address.

Please consider and let me know which offer you would like to go. I look forward to your response, John.

- Haughton, LA, USA

The product is a lawn ornament. Shows large fairy with dandelion. Very detailed, what i received was a flat form and very small. I can't find a way to return for a refund. The address is just a shipping center. Address Shipping Center

38 Cain Dr.

Plainview NY 11803

- Charlevoix, MI, USA

This company advertised "Clarks" brand shoes on Facebook. I felt comfortable purchasing these shoes because I know the brand. Attached is my communications with the company. They refuse to refund me the money.

- Yuma, AZ, USA

I ordered a black purse online from "happy shop". When I got it, the zippers do not zip correctly and the purse is cheap, not worth the cost I paid. I emailed "happy shop" and got an email stating "I'm sorry to hear that you would like to return your order. According to our policy, we accept return requests as long as the return fee is at customer's expense. However, the shipping fee would be high due to geographical distance, so the returning option is not our first recommendation. I'd love to help solve your problem in a better way, so I need a few more details to get started. May I ask why you want to return your products? I'd highly appreciate it if you can send some feedback on the product so we can make an improvement accordingly.

In case the product is faulty, please send us a video or some pictures to demonstrate the problem so that we can work on it and give you a suitable solution.

Note: The address in the label is not our return warehouse. We are not responsible for a refund if the customer returns to that address."

They did not give a return address with the package or on the emails I received.

I now have a purse of such poor quality I won't use it and no way to return it to get my money back. They are a scam company and should be stopped from being online.

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