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[email protected] Reports & Reviews (1)

- Saint Louis, MO, USA • Nov 20, 2024
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Site advertised guaranteed free shipping by October 25 for a Halloween costume. I paid for expedited shipping in order to speed along the process. The order was not shipped until Oct 21, and the tracking website/company they used did not update from “in-transit” the entire time.

I asked for a refund since the order still has not been received, to which I was directed to a link saying there are delays due to the holiday season. I was also directed to a link saying no refunds would be issued for lost or stolen packages.

I finally received something in the mail from USPS stating no package was attached, only a beat up shipping label.

I was able to get the tracking number after rerouted to a different link. The tracking number on the label I received from USPS matches the one on the website they directed me to.

They are still refusing to issue a refund since no item was received.

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