Surfshark VPN Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Surfshark VPN, help other victims by adding it!
Country United States
Victim Location WA 98685, USA
Type of a scam Online Purchase
About 2 weeks before the end of the 2 year contracting period, I received an email saying I would be charged for the next year and not only that but they would be doubling the cost that I paid for the yearly - essentially making me pay 2 years worth for 1 year. I found this confusing so I logged into my account at Surfshark's website to find that I had been flagged to auto-renew. I attempted to turn off the auto-renew function but the button to do so didn't exist. I looked up online how to stop auto-renew and found thousands of posts on quora and reddit stating that people had been fleeced for the next year's costs due to being unable to stop the service charge and they had them in a hard spot due to Paypal being the source payment target.
I found a post of a person who had worked out a round about way to undo auto-payment - I used their link to ask the chatbot service on Surfshark a specific question and it would send a link for me to account verify and the backend would switch the button to "off" for auto-renew. I went through the process and it worked but I read some response posts saying they were still charged. So I investigated further and found that if you go into "Change your Payment Method" section of the site it says "Auto-renewal will be enabled, and your current subscription will renew automatically on [my date 2 weeks out] for $83.07." Basically me jumping through the backend hoops to now have money stolen from me didn't matter - they were going to turn auto-renew back on without my consent or knowledge and steal money from me that it would take great effort to get back. I ended up contacting them and having my account expunged but I am unsure if that will even stop them from stealing my money.
This is completely unethical and, if it isn't, it should be illegal. Surfshark is likely making millions off this scam. I don't know what action can be taken but any help in this effort to stop them would be greatly appreciated.
Surfshark is based in the Netherlands. The business registration address is Kabelweg 57, 1014BA Amsterdam, the Netherlands. We also have offices in Vilnius (Lithuania) and Warsaw (Poland).