Synthesia.io Reports & Reviews (1)
Synthesia.io Contacts
If you know any contact information for Synthesia.io, help other victims by adding it!
Add new contacts
|
If you know any contact information for Synthesia.io, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location CA 92024, USA
Total money lost $200
Type of a scam Online Purchase
They sell a low grade software as a service app that I subscribed to once, for a month in order to try it. I gladly paid my one month subscription. I did not authorize additional months to be billed. If I wanted to use the product, I will pay for additional months.
I canceled the subscription within the month I paid for. I did not receive any confirmation, and to be honest, I assumed it was handled and went on with my day. I just notice thru a bank alert that I was billed just today for next month. In fact I work with many online subscriptions for my work. These things happen and the thing to do is call immediately to cancel and request a refund since I have not and will not use the product.
This company has no way to contact humans and you will get a response from a robot that is only designed to say "no refunds."
I canceled my subscription.
I never used the product outside of the first month I paid for.
I noticed they billed me for 2 months following.
I attempted to cancel again online and got no confirmation and cannot remove my billing information.
I emailed their customer service who is only AI based, and was told that they will not refund me.
I have attached a screenshot of the email.
I have filed a dispute with my bank.
I know you can not do anything since its a UK business but at least we can make companies like this known to consumers. Its really quite clearly set up to churn out debits on anyone who signs up and then make it impossible to get a refund.
thank you.
******* *******