SCAMTastefulty.com Reports & Reviews (38)
Tastefulty.com Contacts
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Building 1, Dynamic Wanggang Creative Park, No. 60, Second Road, Wanggang Industrial Zone, Jiahe Street, Baiyun District, Guangzhou, Guangdong, China 518000Phone: |
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Sorry for your dissatisfaction with our product.
If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 30 USD.
So to avoid those troubles,how about we refund you $5，and you can keep the item.OK?
Please let us know your decision,we will process accordingly...I learned a $45.98 lesson. Why this scam company is allowed to exist is beyond me!
I ordered the portable laptop desk stand for $39.99+postage, a total of $45.98, but the item they sent me was nothing like the advertisement. It was more like something you'd buy at the .99cent store, total garbage and unusable. After contacting them and having the same experience others have shared here, I escalated my dispute by filing a claim through PayPal. They were able to get them to accept liability and offer a full refund... BUT I had to pay for the cost of shipping back to China, which cost 3x's the amount of what I paid for the item itself! It would literally cost me money to return it and it just wasn't worth spending $100USD for shipping a $39 item. They know this and deliberately rip honest people off. They should be shut down. PayPal should also have handled this better so I'm unimpressed with their poor efforts in holding this company accountable. Be warned never to purchase anything from this company, who by the way, claim that their merchandise is made in the USA and shipped within the USA, both are lies. It's garbage quality, made and shipped from China. They are liars.
Below is our email exchange, so you can all see for yourselves:
________________________________________________________
July 8th, 2020
The item you sent arrived in an envelope, not what I was expecting from an ergonomic portable laptop table. I paid $39 for something that is worth $0. This is a scam and I am furious that you are ripping people off especially during these difficult times. You need to refund my purchase ASAP and I will be reporting you to PayPal and posting about your deceitful scam.
I am waiting for your response and FULL REFUND.
From a very dissatisfied customer,
Jackie Diamond
______________________________________________________
On Jul 8, 2020, at 11:52 PM, Lazariah Montserat wrote:
Dear customer,
Sorry for your dissatisfaction with our product.
If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD.
So to avoid those troubles,how about we refund you $4，and you can keep the item.OK?
Please let us know your decision,we will process accordingly.
If you have any questions,we are more than happy to serve.
Best regards
Customer Service
_________________________________________________________
July 9th, 2020
No, this is completely unacceptable. You falsely advertised this product and I purchased it based on your advertising. The item you sent me is not the item advertised. You need to make a full and complete refund. If you want your item returned, you will need to provide a pre-paid return label for shipping. I am not responsible for paying any additional money to you in order to return a substandard product that is not what you advertised. You should be ashamed of yourselves. Apologize and do what’s right. This is your opportunity to show some integrity.
Regards,
Jackie Diamond
_________________________________________________________
Dear customer,
Sorry for your dissatisfaction with our product.
If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD.
So to avoid those troubles,how about we refund you $8，and you can keep the item.OK?
Please let us know your decision,we will process accordingly.
If you have any questions,we are more than happy to serve.
Best regards
Customer Service
_____________________________________________________________
July 10th, 2020
Please stop sending these emails that are wasting my time. The only thing I will accept is a full and complete refund of $45.98USD. I don’t want your product. It is junk and not at all what I ordered, but you already know that.
I will repeat the same thing I said to you before - The item you sent is not the item advertised. You need to make a full and complete refund in the amount of $45.98.
If you want your item returned, you will need to provide a pre-paid return label for shipping. I am not responsible for paying any additional money to you in order to return a substandard product that is not what you advertised. You claim your product is made in the USA but it’s obvious from the packaging, the shipment tracking information and the $20USD that you claim it will cost to ship this very lightweight item back to you that it shipped internationally from China. It seems nothing you say can be trusted. You should stop your lies and do what is right.
This was your opportunity to show some integrity and you failed. I’ve now filed a formal claim through PayPal so there is no need for you to continue contacting me directly. You had your opportunity to do the right thing and your response was purposefully unhelpful and offensive in your refusal make this right and refund me for sending a substandard item that was not what I had ordered. I’ve said this to you several times now and your response has been very disappointing again and again, so I am not wasting any more time repeating myself and going back and forth with you about this, from this point forward PayPal will handle this official dispute.
Regards,
Jackie Diamond
______________________________________________________
Zero resolution and zero care from the scam business. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY ARE LIARS AND THIEFS. See attached photos - in one, I've put 3 photos of what I actually received on the left side, and 3 photos from their advertising on the right side. You can see for yourself the difference.
“ Cao Dajian
Contact number: 15578389331502, Building 1, Dynamic Wanggang Creative Park, No. 60, Second Road, Wanggang Industrial Zone, Jiahe Street, Baiyun District, Guangzhou, Guangdong, China 518000”
I am afraid to pay more money to send back and not get a refund at all . Anyone can suggest what to do?Marina .
Email address: [email protected]
I ordered the laptop desk tray for Father’s Day
price of $39.99 + shipping total was $45.98
order was place on 6/11/2020, I received it on 7/29/2020
Order # yeru16633
The product has missing parts, when I contacted them they reply was that I need to upgrade to the one “I toughed” I was ordering, when on their site doesn’t give you options other then the color.
This company is a fraud, scammers, they are just taking peoples money, they give you the option to send the product back on your own expense
Do not purchase from them!
Numerous emails, they will not provide a customer service number or directions on return.
I too purchased two of the computer stands. Totally cheap and non usable! They offered $8 then $10, then $12.
I’ve emailed and texted. Here is a text [email protected]
Continue to text them and email constantly! I believe better business bureau needs more people to report them!’
I received the above item on Thursday, June 25th. Unfortunately, the tray is cracked and it part of the stand is missing.
Their response:
"Dear customer,
Sorry for your dissatisfaction with our product.
If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD.
So to avoid those troubles,how about we refund you $4.59，and you can keep the item.OK? If you want to buy the adjustable one，you could click on this link: https://ntuezv.myshopify.com/products/658324. This one do not need to pay the shipping fee. You only need to pay $20. We will send you the adjustable one.
Please let us know your decision,we will process accordingly.
If you have any questions,we are more than happy to serve.
Best regards
Customer Service"
My response:
"THIS EMAIL IS OFFICIAL NOTICE OF "TASTEFULTY" Product & Advertising FRAUD.
Your company has knowingly forwarded a defective product for the advertised price of $39.99 plus shipping & handling fees. The tray was cracked and additional attachment parts were missing for the ADJUSTMENT of the stand. Under NO condition will I accept the offer of $4.59 for a refund.
In the manufacturing and advertising industries, this is called fraud. I will submit a fraudulent case request to "PayPal" for my full refund plus cost for of shipping the damaged product back to you. And then I will submit a request for "Facebook" and "Amazon" to investigate your company for false advertising and fraud.
Your response requesting an additional $20 (plus shipping costs) for the same "ADJUSTABLE LAPTOP & DESKTOP STAND" is confirmation of your fraudulent practice.
NOTICE HAS BEEN SERVE UPON RECEPTION AND READING OF EMAIL."
This company doesn't care because they're overseas. I want my money back. There is ONLY one flat tray with ZERO supporting legs!
Scammer's address https://tastefulty.com/pages/contact-us
Scammer's email [email protected]
Country United States
Victim Location MD 21228, USA
Total money lost $70
Type of a scam Online Purchase
Emailed promptly to request the return address (per instructions in the "returns section of their website"). Our conversation went like this:
[ME:]
I just received the product below –[ order # ] – and it does not work for me.
What is the return address?
[LAZARAIAH MONTSERAT]
[From: [email protected]]
Dear customer,
Sorry for your dissatisfaction with our product. If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD. So to avoid those troubles,how about we refund you $5.99，and you can keep the item.OK? Please let us know your decision,we will process accordingly. If you have any questions,we are more than happy to serve.
Best regards
Customer Service
[ME]: $5.99? That’s unacceptable.
[THEM]: Dear customer,
Sorry for your dissatisfaction with our product. If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD. So to avoid those troubles,how about we refund you $10，and you can keep the item.OK? Please let us know your decision,we will process accordingly. If you have any questions,we are more than happy to serve.
[ME]: Are you playing games with me?
I paid $59.99, and am not even sure I received the full (extended legs) product.
I expect a full refund, as per the terms on your website. Kindly provide a U.S. return address (it was shipped to me from California), and confirmation of WHEN a refund will be issued. I will return at my own expense. This is the last time I will ask before pursuing payment-reversal through my credit card.
[THEM]: Dear customer,
Sorry for your dissatisfaction with our product. If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD. So to avoid those troubles,how about we refund you $12，and you can keep the item.OK? Please let us know your decision,we will process accordingly. If you have any questions,we are more than happy to serve.
Best regards
Customer Service
Emailed promptly to request the return address (per instructions in the "returns section of their website"). Our conversation went like this:
[ME:]
I just received the product below –[ order # ] – and it does not work for me.
What is the return address?
[LAZARAIAH MONTSERAT]
From: [email protected]]
Scammer's address NO address other than website which also says London England
Scammer's email [email protected]
Country United States
Victim Location WI 53211, USA
Total money lost $180
Type of a scam Online Purchase
2. On May 15, I typed the web address into my browser, viewed the product which said was USA made and operated and gave a Los Angeles address and placed an order for 3 at the price of $59.99 each (2 shipped to me in WI and 1 shipped to CO).
3. Received an email confirming the credit card charge and said it would be shipped shortly.
4. On June 3 and June 12 I received an email that both orders had been shipped - included a tracking number which provided NO info. about the shipment.
5. On June 6 and again June 22, I emailed asking for the status of my order. Each time they said it was being shipped.
6. On June 25 I received the two portable laptop desks and they were totally unsatisfactory - so narrow that you can't use them while you are sitting, the construction is so cheap that they will not last very long, the mechanism is a pain to use and the design is such that for several of the positions the laptop is too heavy and the desk tips. My son-in-law who is about 160# said the frame was too tight around his legs to be comfortable to us - the photo on the website makes it look like there is lots of room around your legs when using the desk while sitting on a couch which is the PRIMARY reason I wanted to get a portable desk. There are NO markings on the item or the box indicating that it was made in China.
7. On June 26, I communicated that I was not satisfied with the product and wanted an address to return it. Their return policy says you must get approval within 7 days of receipt and it looks pretty clear to me that they are using delaying tactics and will then say that I can't return it because the 7 day limit has expired. They also say it must be shipped within 14 days of receipt which will be interesting since they have not yet provided a mailing address and there is nothing on their website except what I've read is a phony address in Los Angeles.
8. On June 27, they emailed asking me why I wasn't satisfied with it. I replied that day with the reason and again asked for the address.
9. On June 28 they responded that I would have to pay $20 for return postage and how about instead they refund me $11.99 and I could keep the desk. I replied the same day and said I paid $180 and wanted a full refund and a return address.
10. On June 28, I also emailed asking the status of the shipment that was allegedly made on June 3 to Arvada CO and had still not arrived. They sent me a summary of the tracking showing shipment from Shanghai to O'Hare and then ground transport but it still has not arrived. And again, the website states that they are USA made and operating.
11. On June 29, they offered $15 AND I could pay an additional $20 to get an extension and gave a website to order it. I repeated what I had said a day earlier. They then offered me $20 and I could keep the desk! I responded more forcefully that this is totally unacceptable, send me the address.
AFTER I had placed the order and was waiting longer than they had promised, I started doing some checking and the Facebook Marketplace has a LONG list of people that have experienced almost the exact same experience. Some received broken goods and they also got no satisfaction. As you can imagine, I am kicking myself that I didn't check this out BEFORE I placed my order.
This is the webpage that I went to that shows a woman and later a man sitting on a couch with the laptop desk with extensions (the $20 upgrade/desk that I ordered): https://tastefulty.com/products/679?variant=33537029963835. NO address listed on their website which also says London, England