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Tech Help Reports & Reviews (15)

- Northbrook, IL, USA • Feb 06, 2024
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I do not have a subscription to Geek Squad, but email stated if I did not cancel in 24 hrs. my account would be debited $399.00. To block the auto renewal I should call 888-901-7424 which I did not.

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- Chicago, IL, USA • Jan 31, 2024
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I received this email:"Hello Customer, Your transaction to purchase Norton 360 Premium for the year 2022023 was completed successfully. We were able to successfully charge you $349.99. Please be aware that it might take up to two days for this money to show up in your account .. . You may reach our customer service representative at ... 1-888-4440-139. I checked the Norton website and the customer service number was indeed 1-888-4440, so I called to cancel this; I had made no such purchase. The recipient/scammer walked me through innumerable steps on my computer until I realized that this was fraudulent and reached the Norton website via WeChat. That agent indicated that my "purchase number" on this email message did not exist. The scammer had duplicated Norton messages from its website. I subsequently contacted Equifax and changed the password on my bank account.

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- Wood Dale, IL, USA • Jan 26, 2024
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Looks like an order form

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- La Grange Park, IL, USA • Jan 24, 2024
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contacted about Norton service that bougth for more than 451.35 dollars. has to contact their phone if this purchase was not made be me.

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- Aurora, IL, USA • Jan 24, 2024
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Internet was down. Asked wife to find number for Xfinity she did search on internet and found 833-228-2109. Called and they tried to attempt to fix internet problem remotely, so they said. They then said I would need to make an appointment for a service tech to fix it and that I would need to make deposit for the call. If it wasn't my fault there would be no charge. I provided credit card information. My internet was fixed by the real Xfinity. I called back to the fraudulent company to cancel my tech visit. They tried to get me to pay my monthly bill early with a discount then I knew they were scammers. I hung up the phone and immediately contacted my credit card company and the real Xfinity/Comcast to report the fraud.

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- South Holland, IL, USA • Dec 07, 2023
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Hey there,

We are appreciative of your transaction! We are really grateful for

your support, which allows us to pursue our passion: creating

outstanding goods for our cherished clients.

Regards

Bernice Browning

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- Wauconda, IL, USA • Dec 01, 2023
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Hello, [my email address]

Thank you for trusting us. Sorry for the delay, but we wanted to let you know that we charged you $263.50 for the GS-Tech 24 that is scheduled to automatically renew today.

Product Details:

Registered E-mail : [my email address]

Tenure : 12 months

User : O2-PC

Product Name: GS-Tech 24

Product key : GS65t9ieRP57GS

total value : $263.50

Mode of payment : Online

Thank you!

Your Payment is Successfully Done.

The full amount will be debited from your account within 24 to 48 hrs.

If you wish to cancel your subscription, please call us within 24 to 48 hrs.

Helpline Number : +????l 8????8????8???? 2????1????9???? 0????1????5????8????

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- Aurora, IL, USA • Dec 01, 2023
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The email stated my original order was placed 1/12/20. Order ID #7855109153. They thanked me for using them and that my GS-Tech 24 plan is up for renewal today ( 12/1/23) and I’ve been charged $288.70

The overview

Description: GS-Tech 24

User 02-PC

Period 02 yrs

Product key. GS24ZPPJj2SE24

Grand total $288.70

Mode of payment : Online

The full amount will be debited from my account within 24-48 hrs > If you wish to cancel this plan, please call us at least 24 to 48 hours in advance +1805.317.4314

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- Chicago, IL, USA • Nov 27, 2023
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Sent fraudulent emails claiming that I had purchased Life Lock security.

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- Oak Lawn, IL, USA
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Received this email saying I was charged $459.99 for Norton IT protection. I told them that I didn’t sign up for program and I should not be charged. The person directed me to open my computer and I told him I have no access to my computer and he insisted that he will call me back when I can be on my computer. I told him it’s a scam and whatever money taken out of my account should be returned and that they will be repoirted

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- Antioch, TN, USA
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The scammer attempted to present themselves as the Sodexo Live! CEO, Belinda Oakley. The scammer had the contact number and name of Sodexo Live! employee. Requested google gift cards to be bought and given to them via text messages.

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- Machesney Park, IL, USA
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I received an email from Norton saying "that the renewal we chatted about went through without a hitch." I never spoke with anyone. Attached to the email was an invoice that looks very real for $899.99 for a quantity of (2) to renew my subscription to Norton Life Lock. The phone number on the invoice is a vacant number. So far nothing has been taken out of my account and the bank has been alerted.

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Stated there was a problem with my computer. Asked me to do different things to my computer. Said they are from Rockwell, Maryland

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I got on the internet tonight to look up firework displays (for the 4th). I got redirected to another web page and a message from Microsoft Edge said that there was a virus on my computer & they would not allow me to continue. It said that I needed to contact the number listed for more information. When I called the number the man I spoke with had me give him access to my computer to view the issue. He proceeded to tell me that my entire network was infected and if I paid them $199 they could fix my problem. The man I spoke with kept interrupting me every time I asked a question or questioned his answers. The phone call turned for the worse once I voiced my frustration with his interruptions. He kept saying that my network was compromised. I asked who was in charge of my network? He said that I was. I then asked if I wanted to get a new network, who would I go to? He wouldn't answer my question, but just kept raising his voice. It seemed to be more of a screaming match than trying to help a customer understand what was happening to her computer. He started swearing at me, telling me I was stupid. He told me to [censored] myself and told me I was a B***. In the midst of this I could see him moving the cursor on my computer, then out of nowhere, my computer screen went black. I asked him what he did and he said my computer was dead. I then said that I believed he did something to make my screen go black. I asked to speak with his supervisor. He refused. He swore at me some more, told me to get off the phone. I then refused. I said I would not get off the phone until he gave me his name, badge/employee id #, name of a supervisor and their contact info. He refused. He then pretended to be a supervisor and asked how he could help. I told him I didn't believe him & that it sounded like the same man I was just speaking to. He then swore at me some more, pushing the number buttons to make noise when I would speak. After several minutes of this back and forth, the man said that he could fix my problem for free. I almost lost it at that point. It started looking more and more like he was trying to worm his way out of this. I told him I wanted him to undo what he did to my computer. He just continued to say, "the computer is dead". I kept asking him for his company's information and he swore at me some more. Finally, he handed the phone to somebody else (you could hear the phone moving) and the person who got on the phone (could be the same man) said his name was "Ather" and the other man was "Harry". He then said "Harry's" badge # was MS1502. I continued to ask the man I was speaking with questions regarding his contact info, he gave me 888-732-1008. My husband called that number while I was on the phone. A woman "Angelee" answered the phone. She was very "aware" of the issues we were having & explained they could take care of the problem for $199. My husband then starting asking her questions about their "business". He asked to speak with "Harry" or "Ather". She would not transfer. Unfortunately I couldn't hear all of what was said because I was still on the phone with some man. The man finally hung up on me. Shortly after that, the female hung up on my husband. He called the number back again and got a "Sarah". She was also aware of our situation & offered their services for $199. My husband (again) said we didn't want that. We wanted them to undo what they had done & give us their company's info. "Sarah" told us after a number of different names & associations said that their company name was Tech Help and they said they were located in North Salem, NY. She would not give a physical address. She then hung up on my husband. He called back a third time and spoke with a man. I do not believe he gave a name (or muffled a name that we couldn't hear). The man AGAIN told my husband that for $199 they could fix our problem. My husband again told them we did not want to pay anything, but wanted them to undo what they had done and to give us the company information we were asking for. The man started swearing at my husband & called him a Mother[censored] over and over (just as I had been called names over and over). All of the people we spoke with sounded like they were holding our computer hostage & unless we gave them the money to fix the "problem" our computer was going to die. While my husband was going back and forth with the man on the phone, I jumped onto the computer to see if there was something I could do to get my computer back to normal. I restarted the computer & hit the task manager & ended task for Microsoft Edge. The window (in attachment) caused Microsoft Edge to freeze up. I continued ending Microsoft Edge in my task manager until all windows were closed. I then opened Microsoft Edge in a new window & have been able to use my computer (as I am currently using it to send this scam report). I have several concerns with this business. The first is that when I originally asked them who they were with, they said Microsoft. Microsoft should be concerned that it's name is being associated with this "business". I was not gullible enough to give them the money they were asking for. However, other might, thinking that if they are associated with Microsoft it must be legit. My second concern is that this was NOT the first time this "company' tried this move on my husband and I. When we first bought our new computer (I am typing from) and installing software, we got a similar message stating that we had a virus and needed to contact this number. When we did contact them, they tried selling us on this same $199 to remove a network virus. We declined the service at that time as well. I reached out to the IT person where I work and they told me that was a scam. I believe he told me that a network virus was NOT possible. I thought I would let it go (as there are so many scammers out there). However, this is my second interaction with them. If they are doing this to me, it is very likely they are doing this to many others (and even successfully). I do NOT believe there is ANY proof that they can or are performing the services that they are claiming to. My third concern is that these people gain access to people's computers. Are THEY the ones who are "accessing/hacking" my personal information? My fourth concern is the manner in which they try to get the consumer to buy their "service". They start off trying to be helpful. If you are NOT compliant & start asking questions, they get rude, cut you off, make you think you are just ignorant to technological things - giving them the edge over you. If you are still not buying into what they are feeding you, they intimidate you. They make you think your computer (as well as ALL of your other electronic devices - because it's a network issue) will die/give access to hackers. In this day and age where we are all so connected to our electronic devices that hold such valuable information, to threaten somebody's ability to their access to or security of that information under false pretenses is more than just fraudulent, it's so very dangerous. I believe that these people are not conducting business in an honorable way. The ScamPulse.com had opened an investigation and their business refused to reply. They have NO credible information as to being a business. I believe that the ScamPulse.com needs to do more than just request for them to reply to their inquiry/complaint/report. There MUST be something more the ScamPulse.com can do. Is this not something that can be sent to the state of New York for further investigation? I cannot believe that simply filing a complaint is all that can be done here. I have NEVER taken something to this level before. I am not usually this kind of person. However, I truly believe the people I spoke to are NOT conducting business in good faith. There must be something that can be done. I would really like to know what further steps will be taken.

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Phone call from Rob Watson from Tech Help who said we have several viruses on our computer and he would wait until we turned the computer on for us to see the viruses. My husband questioned him about his location, name and phone number then told him we would contact the ScamPulse.com to see if he was legit. We ended the call. I suspect this is a scam. We have virus protection on our computer and no viruses have been located. He said he was based in Las Vegas and gave 1-844-567-5237 as his number.

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