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Technical Support/Business Imposter

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Technical Support/Business Imposter Reports & Reviews (60)

- Newport, NC, USA • Mar 26, 2024
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Received a email today for $799 to renew a service (Norton LifeLock), I don't have this service. Called the number 844.261.2728 didn't feel right and then they asked to remote access my computer, so I hung up. Concerned they are a fraud. Scott McAloon 252.241.6172

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- Orange, CA, USA
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Received email invoice as due for $745.99 for service never ordered. When call to cancel and get refund was forwarded to a bogus # for ScamPulse.com so they could link their server to my bank. Lengthy conversation.... hard to understand their person. ScamPulse.com "intermediary" wants access to my computer. Refused. They threatened via email to report me and take legal action for non payment,

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- Greencastle, PA, USA
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I received an email stating they received my request for Norton Life and they would charge my Paypal account for $499.99.

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- Poway, CA, USA
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I received an email stating my subscription was about to renew for annual geek squad protection. My subscription already renewed in February of this year so I know it was a scam. It said that they would be taking the money from my credit card. I called the number and spoke to Steven who said that it was an upgrade service and if I wanted to cancel I would need to speak to billing and he would transfer me. I hung up at that point and called geek squad who looked up my account and said yes it was a scam and they have been gettin other calls about it

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- Philadelphia, PA, USA
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I received an email from Norton LifeLock about renewing my antivirus service for 2 years at a cost of $689. I called the number on the email to cancel. It was a complete scam. The person I talked to told me someone was charging my PayPal for purchases I didn't make. He told me to request a refund from you (Better Business Bureau) in the amount of $880.. In typing the message to you, I typed $88,000. He told me I needed to pay it back to his company. This started the whole transferring of money. He had me login on my computer and then my Wells Fargo bank account. He showed me all the fake stuff that was going on with my account. I believed everything he told me about the money. I did 2 transfers from my bank to the Standard Chartered Bank in Hong Kong. I was stupid. I ignored all the red flags that should have gone off in my head. Once I realized it, it was too late. They had my money.

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- New Rochelle, NY, USA
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Pretending to be Norton Lifelock.

Asking to charge for an annual subscription.

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- Chaska, MN, USA
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I received email thanking me for renewing my account for 2 years; they would charge my account $395.99, if I didn’t call to cancel within 24 hours. I called and said I never ordered this service. He wanted to help me with the cancellation process; I declined his offer to help me, again repeating I don’t need to cancel something I didn’t order. He persisted and finally I hung up saying I would report to BBB.

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- Avondale, AZ, USA
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The scammer called my 89 year old mother and told her that she was from Amazon and my mom owed an invoice if $1800. She wanted payment from my mom.

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- Westminster, CA, USA
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Recently purchased new computer from Best Buy. Needed help to correctly set up MSOffice 365 on computer. Called the “geek squad” phone number and spoke to a women, described the problem. She stated someone would be calling me back. Within minutes, I received a call from “David”. I described the problem and “David” stated that more MS 365 users needed to be added ( I already own an MSOffice 365 Family Subscription. “David” stated that the additional subscription users needed to be activated. He stated that they “geek squad” used Amazon.com to activate users. He asked for my Amazon Prime account information and I would shortly receive a package. When it arrived he asked me to call him back at (734)290-6316. The package was received and it it contained 4 $200 Amazon gift cards $800 was charged to my Amazon account. I called David and he asked the to peel the sticker on the back of each card and give him the revealed numbers. the phone. I also asked him about the $800 in charges. He stated all charges would be reversed when the MS subscription were authorized. He next stated that the numbers I gave him were not valid and stated I would be receiving another package. This package contained 5 $200 gift card ($1000 charged to my Amazon account). I again gave him the gift card information. Again, he stated that the gift card information was not valid and would need to order another package. I again asked a refund of current charges and again stated a full refund be receive and be deposited directly into my personal account. He also told me that he was starting to have problems with the phone # I was currently Using to call him. He gave me a new Phone # (858) 283-1048. The 3rd package arrived (5$200 gift cards). He also wanted to place another order. To which I promptly stated no refund, no further orders It also should be noted that “David” had full remote access to the new computer for over 48hours. Due to this scam, personal and financial information has been compromised. I have closed and created new accounts/CC

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- San Jacinto, CA, USA
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Email stating the scammer will take this amount of money ($329.99) from my bank account.

The telephone number given to cancel this action does not work

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- Surprise, AZ, USA
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Scammer identifed himself to be a MCafee employee and they charged my bank card 97.64 dollars. I told them to cancel this account and refund my money and in order to pull up the account he needed my SSN address and birthdate only then did he say he could not do it and then gave me MCafee real phone number

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- San Antonio, TX, USA
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My mother said she got the 1-800 from a TV Commercial advertising NortonLifeLock. That commercial and that not number are not associated with the company as I later came to verify. I spoke to a representative that went over the service and proceeded to set up monthly payments for the service. $32 a month. She then gave me another phone number 833-667-8661 and advised me that in case of an emergency - this was the number to call. This number is also not verified or associated with the company. I proceed to down load the required apps for the service. As I purchased the ultimate plus package. I aquired this service as I have been hacked and compromised via my cellular account and with my apple device for the past 5 months. This has affected all aspects of my life including my identity/finances/personal information and accounts. During the process it was not allowing me to upload a security measure for my social media accounts. I utilized the app 24/7 tech support which called another number - unfortunately I do not have that one available as I erased it on accident. But there is another number listed on the email - 855-993-1916 - So when I connected with the support team - they wanted me to download a 3rd party app to remote access my service / account. I new something was wrong and questioned the motivate. They acted strange and I decided to hang up. As I assumed that since I just purchased the deluxe package - they would call back. They did not and proceed to call the number the representative gave me and spoke to another representative and their solution to the problem was ridiculous. They wanted me to sign out and delete the app - turn off my phone and let it sitting for 5 mins. I knew there was something wrong immediately. Next thing you know - I’m locked out of these apps and my information has been compromised as well as my 3 credit reports that have been placed on hold without my permission or consent. I would also like the opportunity if possible to speak of TMobile & Apple Support if possible with a ScamPulse.com representative as I believe this is all connected as well. Thank You

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- San Tan Valley, AZ, USA
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Fake email, followed by fake call. Asked to enter certain URL in my browser for a secure connection. Immediate red flags for me and I said " No way am I going to this web address, this sounds an awful lot like a scam". That was followed by scammer hanging up.

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- Glendale, AZ, USA
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I received an email with an invoice that stated the Geek Squad had renewed its subscription. The email had a phone number to call if you wanted to receive a refund for the subscription. I called the phone number and the person in the other end tried to get me to give him my credit card number. He stated that he wanted me to confirm my information to him so he could cancel the payment. I told him I knew it was a scam and he started yelling and cursing at me. He eventually hung up.

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- Cookeville, TN, USA
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Congratulations! You have successfully purchased Norton LifeLock.

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- Saint Charles, IL, USA
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Rec'd email thanking me for an order I did not place. DId not include my name or credit card number but wanted to charge me $399.99 for 1 yr. Told me I could call the number shown to cancel.

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- La Mesa, CA, USA
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the impersonator for company "lifelock(by norton)" gave a phone number of 1-888-969-0060. using ref # 1687-555-9564. with cust id 247195267. claiming they will auto debit my account of $574.62 3 yrs for item active trust endpoint security. (they claim). fraudulent claim. if i receive any such loss of money, i will file a formal bb complaint.

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- Rancho Santa Margarita, CA, USA
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The email is a supposed "Thank You we received your order" for an annual enrollement for Device 360 security for Norton Life-Lock @ Anti-Virus Security Three Year Subscription. The email address is came from has a person's name as Francesca Petitjean but the email is [email protected].

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- Omaha, NE, USA
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They sent an email saying that you prescribed to security and they took 500 bucks. When I called they claimed to be from life lock n I initiated it. Which I didn’t so I went to computer n let them guide me to cancellation paper which is where I realized they were scammers when asked for my account number to refund me money they never took out.

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- San Diego, CA, USA
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I got a email stating that a withdrawal of $560.23 was taken from my account. I call a # that was given 1-888-874-0128 Customer service. The man said that I has to log into my computer in order for him to help me. I tried telling him that my computer doesn't work he wanted to know how I got my email. I wouldn't tell him because he could have done something to my device. I check my account so for no money it miss.

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