Terrarium Station Reports & Reviews

Terrarium Station Reports & Reviews (3)

Scammer's phone (720) 448-3359
Scammer's website terrariumstation.com
Scammer's address Arvada, CO 80004, USA
Scammer's email [email protected]
Total money lost $178
Type of a scam Online Purchase

I was on website getting ready to order some millipedes but I entered a chat session to find out the cost of overnight delivery. The chat app quickly screwed up and they sent me a number to text. They convinced me that they had good shipping practices

and I did not need to pay for overnight shipping. I also ordered and paid for the 12 millipedes through the text. They stated order would go out the following Monday or Tuesday. It shipped on Wed after I text and asked for tracking. I received one millipede on Saturday. I called and asked for a refund. I was told they would take care of it. I tried to call again and they hung up on me. I waited 5 business days. No refund. I emailed and was told per policy because I did not pay for overnight shipping and because order was outside website no refund was due. I requested refund a third time by email and they refused.So entering the chat and texting was a big error on my part.

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• Dec 13, 2023

Also, you are the only customer that has ever been denied a refund or a reship do to your actions which we won’t mention.

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• Dec 12, 2023

Hey, looks like you unfortunately didn’t check the shipping policy. Live arrival Guarantee is only available with overnight shipping. Make sure to read before you make a purchase. Thanks :)

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