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ThatHomeStuff Reports & Reviews (2)

- Kansas City, KS, USA
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I ordered a ride on dump truck on 12/14/2018 with guaranteed delivery before Christmas. The day after Christmas I contacted them via email as they do not provide a phone number asking for details on my order. On 12/27/2018 they notified me the order was on back order and their supplier was not providing any additional information and could be shipped that day or in 3 months. I at that time cancelled my order and requested a refund. On Jan 4 2019 and Jan 21, 2019 I sent follow up emails requesting an update as the refund had not been returned to me.

The response I have received both times is that they have “systematic procedures” on their end before they can process the refund. I have refrained from filing a complaint with my bank as they have in previous complaints used that as an excuse to not pay and it seems like that works for them. I have not disputed the charge with my bank yet. But they are really leaving me no other choice. This action and their response appears to be common. I wish I had done more research before attempting to make a purchase from this company.

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- Irmo, SC, USA
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Hello, First of all, this so-called business will NEVER EVER answer their phone, all you get is a voice message. I bought online a “Samsung 55” Class TV (un55mu6300fxza) from ThatHomeStuff.com. The item arrived damaged (Scratch Screen and no remote control). I have notified the vendor around Mon, Sep 24, 2018, 9:53 AM via email that the TV arrived damaged and I need to return it ASAP. The vendor refused to acknowledge his own return policies and denied that he can return or exchange it. After several emails from me to the vendor that I have also included a copy of his own policy, he agreed to return the item but he needed to receive the TV first. A return label was provided by the vendor that was issued by Walmart return!!! After I pointed that out to him, he stated that he is a Walmart authorized vendor/dealer etc. The TV was shipped back but the vendor refused to acknowledge that he received the item and again after several emails from me including the tracking number that he provided and showing that the TV was shipped he claimed that now he needs to sweep his warehouse looking for the TV and that will take seven business days. The seven business days turned to be fourteen business days and now he doesn't return any of my emails. Below is a copy of emails: *** ***   Mon, Oct 15, 2018 at 1:03 PM To: "***" , "***, ***" Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Friday, October 12, 2018 11:54 PM To: *** *** Subject: Re: Return request order # 2360 ***, It has not yet been 7 business days On Fri, Oct 12, 2018, 8:23 AM *** *** wrote: Hello, any good news? *** Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Tuesday, October 9, 2018 1:50 PM To: *** *** Subject: Re: Return request order # 2360 ***, The sweep takes a week. It already started. We will have something shortly On Tue, Oct 9, 2018, 9:34 AM *** *** wrote: Please tell me some good news and refund my money. I think I have been more then patient Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Saturday, October 6, 2018 3:03 PM To: *** *** Subject: Re: Return request order # 2360 ***, I did yesterday. They are running a warehouse sweep Monday for your package On Sat, Oct 6, 2018, 12:02 PM *** *** wrote: Hello, Please follow up on the return shipment and the label that you have provided and let me know ASAP. I need my money. 92***62 Notice graphic No scheduled delivery date available at this time. Scheduled delivery: Pending IN TRANSIT At U.S. Postal Service facility PICKERINGTON, OH GET STATUS UPDATES FROM PICKERINGTON, OH US TO GREENFIELD, IN US · Travel History · Shipment Facts · 9/28/2018 - Friday 12:44 am At U.S. Postal Service facility In transit to shipper/merchant PICKERINGTON, OH · 12:42 am At U.S. Postal Service facility Processed by U.S. Postal Service - In transit to shipper/merchant PICKERINGTON, OH · 12:42 am At U.S. Postal Service facility Accepted by U.S. Postal Service - Tracking ID 92***62 PICKERINGTON, OH · 9/27/2018 - Thursday 12:51 pmAt U.S. Postal Service facility Accepted by U.S. Postal Service - Tracking ID 92***62 PICKERINGTON, OH · 9/25/2018 - Tuesday 2:07 am Shipment information sent to FedEx Sent from Mail for Windows 10 ________________________________________ From: ThatHome Stuff Sent: Friday, October 5, 2018 2:45:52 AM To: *** *** Subject: Re: Return request order # 2360 ***, Not until we receive the item, the warehouse processes it, and the serial number is checked On Thu, Oct 4, 2018, 12:34 PM *** *** wrote: Hello, It was confirmed by the USPS that it was mailed on the 28th and today’s Oct 4th. You have the tracking number. Please issue my refund, *** Sent from Mail for Windows 10 ________________________________________ From: ThatHome Stuff Sent: Wednesday, October 3, 2018 2:47:38 AM To: *** *** Subject: Re: Return request order # 2360 ***, Nothing yet. On Tue, Oct 2, 2018, 2:57 PM *** *** wrote: Ok thanks but you did get the TV back ? How much longer do you think for the refund? Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Monday, October 1, 2018 10:52 PM To: *** *** Subject: Re: Return request order # 2360 ***, It has not yet been processed On Mon, Oct 1, 2018 at 12:12 PM *** *** wrote: Hello, Did you receive the TV ? When would I get my refund and what is the amount after 15% restocking fee ? Thanks, *** Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Thursday, September 27, 2018 10:35 PM To: *** *** Subject: Re: Return request order # 2360 ***, I made the necessary notes here. The warehouse manager will give send the refund when the tv comes in On Thu, Sep 27, 2018, 6:43 PM *** *** wrote: Thank you, the TV has been shipped. Please let me know when you get it and when and how much my refund will be. *** Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Thursday, September 27, 2018 3:50 AM To: *** *** Subject: Re: Return request order # 2360 ***, Attached label On Thu, Sep 27, 2018, 1:49 AM ThatHome Stuff wrote: ***, It was already sent. I will resend On Wed, Sep 26, 2018, 11:47 AM *** *** wrote: Just making sure no misunderstanding, you send a return label not a replacement and you charge 15% restocking fee and refund me the rest. If that’s correct then yes I agree But please send me the rerun label ASAP today. Thanks Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Tuesday, September 25, 2018 9:42 PM To: *** *** Subject: Re: Return request order # 2360 ***, Walmart is similar to Amazon. They stock our inventory and allow us to ship directly from them. You received a damaged item according to your statement. You are eligible for a replacement if it is the one sent out. I will even provide a return minus restocking fees if you want to go that route. Normally this is 20%. I will make it 15%. That is the best i can offer On Tue, Sep 25, 2018, 7:14 PM *** *** wrote: This is your return policy please read it and issue me a full refund and send me just a return label not a replacement or exchange to Walmart Refund Policy ----- Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all items purchased. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase as well as a confirmation by us approving the return. Please do not send your purchase back to the manufacturer or reject your shipment. You will not be eligible for a refund if the item cannot be found There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 201 E 2150 N Ste E Layton UT Utah US 84041. Your shipping company of choice must call before delivery. The above address only applies if a shipping label is not provided to another location. If we get no call we cannot schedule the warehouse manager to be available and may not receive your return. Exchanges and returns that are not approved by us prior to shipping will not be qualified for a refund, return, or exchange. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 201 E 2150 N, Ste E Layton UT Utah US 84041 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. ----- Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Tuesday, September 25, 2018 7:12 PM To: *** *** Subject: Re: Return request order # 2360 ***, I would like to add that we are not insured for returns to the Utah address. That location is only for stocking and storage only. Please read our return policy further as returns to that address will not be accepted nor refunded or exchanged On Tue, Sep 25, 2018, 5:05 PM ThatHome Stuff wrote: ***, We are a walmart authorized seller. Your threats are empty. As long as you are not fraudulently returning a different item there is no threat. Just an honest business On Tue, Sep 25, 2018, 6:24 AM *** *** wrote: Either send me a Walmart free return or I’m shipping it back to the address on your policy, check your policy Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Tuesday, September 25, 2018 2:12 AM To: *** *** Subject: Re: Return request order # 2360 ***, Please see attached return label. Once received we will check to make sure it is the same unit sent out. If it is not then we will file a police report and press charges. Please track your item and send us an email once it has been delivered back to us. Please read and follow all return procedures in our terms and conditions and return and refund policy. Your replacement will be sent as soon as it is available. We do not offer refunds for damaged items On Mon, Sep 24, 2018, 9:53 AM *** *** wrote: Hello, The item “Samsung 55” Class TV (un55mu6300fxza) arrived damaged and I need to return it ASAP. Please provide me with a free return label ASAP because it wasn’t a fault of mine. I have also tried to call many times and I can’t get through. Thank you, *** *** Get Outlook for iOS On Sep 25, 2018 5:05 PM, "ThatHome Stuff" wrote: ***, We are a walmart authorized seller. Your threats are empty. As long as you are not fraudulently returning a different item there is no threat. Just an honest business On Tue, Sep 25, 2018, 6:24 AM *** *** wrote: Either send me a Walmart free return or I’m shipping it back to the address on your policy, check your policy Get Outlook for iOS ________________________________________ From: ThatHome Stuff Sent: Tuesday, September 25, 2018 2:12 AM To: *** *** Subject: Re: Return request order # 2360 ***, Please see attached return label. Once received we will check to make sure it is the same unit sent out. If it is not then we will file a police report and press charges. Please track your item and send us an email once it has been delivered back to us. Please read and follow all return procedures in our terms and conditions and return and refund policy. Your replacement will be sent as soon as it is available. We do not offer refunds for damaged items On Mon, Sep 24, 2018, 9:53 AM *** *** wrote: Hello, The item “Samsung 55” Class TV (un55mu6300fxza) arrived damaged and I need to return it ASAP. Please provide me with a free return label ASAP because it wasn’t a fault of mine. I have also tried to call many times and I can’t get through. Thank you, *** *** Get Outlook for iOS

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