The Bourbon Central Reports & Reviews (4)
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HORRIBLE Cusomer Service/ Got the wrong bottle
Scammers
Bogus Delivery Charges. Bad customer service. Do not use this group.
After three days of attempts to deliver the product (although it was communicated that there would be a five (5) day window to allow for this delivery), the product was automatically returned. This, after my friend even called UPS same day of the last attempt, and was told he was too late to pick up at the UPS facility.
When I called both UPS AND Bourbon Central customer service, they both pointed fingers at each other on whose fault it was that the package was returned. When I called Bourbon Central again regarding this issue, they notified me that I would have to pay $65.00 for them to re-deliver the bourbon, essentially passing on the return shipping charges from UPS to me (the customer) to re-order. This after I already had paid $32.61 in expedited delivery fees to have the bourbon delivered in the first place.
So, bottom line, I paid $112.99 for the bourbon plus $32.61 for a total of $145.60.
Bourbon Central only refunded me $79.36, passing the return charges through to me in the amount $66.24. If you add up these delivery charges , I ended up paying or being charged $98.85 in delivery charges alone! This, with the product NEVER BEING DELIVERED.
After multiple calls and promises someone would get back with me, they ended up just arbitrarily refunding the $79.36 over 6 weeks later, without explanation on the refund email. When I called to ask about this, they said there was nothing they could do.
DO NOT EVER USE BOURBON CENTRAL. THEY COULD CARE LESS ABOUT THEIR CUSTOMERS AND WILL SIMPLY TAKE YOUR MONEY WITHOUT REGARDS TO HANDLING ANY PROBLEMS OR MAKING SURE THEIR PRODUCTS ARE DELIVERED AS PROMISED. IF A PROBLEM DOES ARISE, THEY WILL NOT TAKE ACCOUNTABILITY AND SIMPLY PASS CHARGES TO FIX THE PROBLEM THROUGH TO THEIR CUSTOMERS.
THEY'VE TOTALLY MISSED THE BOAT ON SERVICE. IT'S REALLY NOT THAT HARD!
Total money lost $382
Type of a scam Online Purchase