The Keilas Reports & Reviews

The Keilas Reports & Reviews (131)

Ordered Baby Yoda Dec 13th. Paid in full. Never received. Please do not order from this website. Total Scam. I am out the monies and the Baby Yoda doll.

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Ordered 2 bags and received 2 months later... completely different from what i ordered and very bad quality. Not replying to mails so i've opened case with paypal
the keilas website is now down so no access to them at all

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I ordered two pairs “rhinestone slippers”, total of $76 with shipping, to receive piece of crap slippers that were NOTHING like the photos and they weren’t even the right size. I attempted to contact their “customer service” with no response naturally. Luckily I paid through PayPal so I filed a claim. After some back and forth and totally BS with the company, PayPal decided in my favor, once I sent the crap product back to Singapore. I Wish I found this page prior to falling for their scam.

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I ordered the Baby Sloth plush toy on Dec 13th, it finally arrived today (Jan 29th). Nothing like the picture on the website - cheap crap!

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I got mine today and I ordered on 12-5-19! It is a piece of crap!

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Same here. Total rip-off. Now the company website has disappeared. Can I still claim via PayPal?

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Like many on here, I ordered a baby Yoda on 7 December 2019 and have yet to receive it. Customer service responses are written in broken English and all they do is refer me to the tracking information of which the only activity was 10 December 2019 that the order was placed. Still nothing. I have requested a full refund many times and they apologize for how long it's taking and they just request that I remain patient. No refund! What a scam. Stay away!

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Was supposed to look like this. not even close

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We placed an order for a Baby Yoda on Dec 15th. Still has not arrived but money was taken the following day. No response to emails sent to this company. Bank will be refunding money hopefully. THIS IS A SCAM. DO NOT BUY FROM THEM!

Jennifer Cleveland, Ohio

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Ordered 2 baby Yodas December 6th with promise of Christmas delivery. No presents ans my money is gone. I have sent emails. No response. I will contact bank of no response for 3rd try. Renae Ebel

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I ordered the magical jellyfish pendant on dec 7. Kept emailing. Finally received response. Changes tracking number etc. Supposed to receive it today. We will see.
Has anyone else ordered one?

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- Hampton, NH, USA

Reported details

Website: thekeilas.com
Address: 4247 Rosewood Lane WestBrook CT 06498, Westbrook, CT 06498, USA
Email: [email protected]
Country: United States
Total money lost: $29.90
Type of a scam: Online Purchase

I ordered from their website on Dec 16, 2019. The website says they are in CT, USA. When paying, checking out and choosing a shipping type I was never informed that their items were shipping from China. They gave me a fake tracking number that was never updated. I emailed twice and received a form letter response. Finally after 5 weeks I filed a claim with PayPal to get my money back. The Keilas sent me another tracking number that has also not been updated. It has now been six weeks.

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Reported details

Website: thekeilas.com
Address: 4247 Rosewood Lane Westbrook , Westbrook, CT 06498, USA
Email: [email protected]
Total money lost: $29.99
Type of a scam: Online Purchase

A plush toy was ordered the 20th of December and an invalid tracking number was sent. Multiple emails were sent with not reply and the product never arrived and money was not refunded.

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Pretty much same as everyone else with Baby Yoda. Ordered Dec. 15. Parcel I fo updated Dec. 17. Several emails and no response. I will be contacting my bank for a refund if I do not receive an email by monday. I would like to give them a chance to refund, but I doubt they will. Total scam from the sounds of it.

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Reported details

Total money lost: $34.94
Type of a scam: Online Purchase

On December 16th, 2019 I ordered a Baby Yoda Plushee as a Christmas gift for my significant other. On January 9, 2020 I noticed my tracking number was showing my order was out for delivery in OH when I live in Baltimore, MD. I contacted the business to let them know what the tracking number was saying and how I thought I could have possibly been given the wrong tracking number. The business contacted me back on January 20, 2020 and said that my order was delivered in my mailbox in OH, to double-check my mailbox because their tracking shows it was delivered. In the email I sent on January 9th, I told them I DO NOT live in OH and that I live in MD. I would like my order or I would like a refund. Since my email beginning on January 9, 2020, this business has not been quick with responding and has not been helpful with getting my issue resolved nor issuing me the refund that I requested if I were not going to receive my order.

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I bought the anatomical heart necklace advertised as crystal and I received a plastic resin mold. Complete rip off.

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I bought the Anatomical Heart Crystal Pendant. First, I had the same customs issues as everyone else. It FINALLY arrived yesterday and looks nothing like what I paid for!
It’s also made of resin, not crystal.
It’s PLASTIC!
I would’ve have bought a plastic necklace!

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I ordered 4 baby yoda plushies on 12/17/19. They charged my credit card on 12/18/19. Received order number and tracking number. When I tried to track it, there was nothing other than "parcel information received". I sent 2 emails on 1/14/20, which were sent back by postmaster stating the email did not exist. Went to website on 1/15/20 and sent 2 messages with no response. Complete scam. Contacted my credit card company to report it. They have refunded my money.

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I bought gloves and glasses, which arrived both COMPLETELY different from what was shown on the website. These people are criminals! The site needs to be taken down ASAP. I left messages and a review, but heard nothing from them. Please help in stopping this business.

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I ordered a baby Yoda on December 17,2019 on December 19 a tracking number was provided. Checked on order and tracking went nowhere. Sent a few emails that were never answered.
Reported issue to PayPal today January 16,2020. Really bummed that they never sent the baby Yoda .

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Same on the Baby Yoda. Ordered it on 12/15. On 12/18 I received a tracking number, but it never worked. After a few emails there was no response. Today, 1/16, I received a new tracking number after saying there were problems with customs. It advertises as a company in CT, but now says China. I filled a complaint with PayPal to see if I could get my money refunded. Also, submitted a complaint to the Better Business Bureau.

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I ordered a baby Yoda in December has not come. Same tracking problems others have reported. Very upsetting

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same here. I have emailed them 3 times in regards to a working tracking number. Ive thought about reporting them to the BBB

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