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The Soothie

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The Soothie Reports & Reviews (1)

- Portland, OR, USA • Dec 20, 2024
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After ordering this product, I consulted my dentist and because I already have an existing appliance in my mouth, they recommended against using this product. So, I inquired with The Soothie two weeks after ordering it to initiate a return & refund on the unused product, which is within their stated 30-day money back guarantee window. They've continued to give me the run around, referring to their return policy (which my product qualifies for) to deflect and have very sporadic / inconsistent responses (via chatbot and email). I haven't seen a reply to my most recent email inquiring about a refund / return for the last four days, so I'm assuming they're ghosting me on purpose to avoid having to refund this product. This has been by far the worst customer service experience I've ever had. They had no issues taking my money for the original purchase, but I have received no direction on how to proceed with my return / refund after four emails and numerous chats in your website chats. Stay far away from this product on this company as it's a scam.

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