The Twisted Chef Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for The Twisted Chef, help other victims by adding it!
Total money lost $55
Type of a scam Online Purchase
Order confirmation for order #20472
MAY 27
*** ***
Hi there!
I ordered these items nearly a month ago and have not received the items or even a shipping notification.
Please let me know what is going on?
*** *** · 11:51 pm · ***@gmail.com
MAY 30
Support Team
Dear ***,
Please let us apologize for the delay.
Your order is preparing for shipment, and
should be on it's way soon. Some items take
longer depending on where they are being
manufactured but we'll ship them as soon as
possible. You will have the shipping confirmation
and the tracking number separately.
If you can, please, wait for it a bit more.
Thanks,
***,
Twisted Chef Support
Support Team · 6:18 am
*** ***
Hi ***
While I DO understand that things can take awhile, your original email says
that NINETY-NINE PERCENT of your orders ship in 3-5 days. I realize that I
may fall a bit outside of that, but a MONTH is extreme. Especially with
ZERO communication on your end. I'm highly disappointed that I had to reach
out to YOUR company to find out what's going on instead of someone being on
top of things to let me know there is a delay. Also, since I ordered
several items, are they ALL delayed? How likely is that vs you guys just
messing something up? (try seeing this from my side, or if you've ever been
in a similar situation). Asking me for more patience is a little
underwhelming. I would LOVE to know what the hold up is on EVER SINGLE ITEM
I ordered... particularly as you state, directly, in my confirmation email,
that they do not come from the same supplier and may/should arrive at
different times...
Sorry for the distress, but I dislike this whole situation. I spent a
decent amount of money at your store and I would love to know what the
holdup is.
*** *** · 7:02 am · ***@gmail.com
Support Team
Dear ***,
Please let us apologize for the delay.
Your order might come a bit later than usual (usually it takes up to 4 weeks).
These items are being delivered from a foreign location, for more details, please, see our shippig terms via the link:
http://www.twistedchef.net/pages/faqs.
Could you please wait a bit more, I've informed everyone who is able to help resolving the issue.
We will provide the tracking number within several days when it gets processed and registered by the postal companies.
We are very sorry for this, but please don't worry, the order is on the way and will soon be with you.
Our apologies once again.
Thanks,
***,
Twisted Chef Support
Support Team · 8:30 am
JUN 11
*** ***
ALoha!
Once again, I was told to be patient. But it has been an ADDITIONAL two
weeks, and I have yet to receive any additional information about my order.
At this point, I am actually moving in less than three weeks. Given your
track record, there is NO WAY you will have this order to me in time. I am
HIGHLY disappointed that an order I placed nearly a month and a half ago
(plenty of time to get to me) is 1) not here 2) not even shipped and 3)
that there has been no actual accountability taken on your end. Your last
email said I would have a tracking number "within several days". FOURTEEN
days is beyond that. I have run out of patience. Send my order now, or
cancel it.
*** *** · 2:18 am · ***@gmail.com
JUN 13
Support Team
Dear ***,
Sorry for inconveniences.
Unfortunately the order has been under processing by the supplier so the refund did not go through. Will you wait a bit, please, the order is on the way to you, once we are able to provide the tracking information for your order, we will send it to you ASAP. You should receive it shortly, and if you decide that you still don't want the items - you'll be able to send it back to us for a full refund.
Sorry for the inconvenience once again.
Thanks,
***,
Twisted Chef Support
Support Team · 6:41 am
*** ***
No. I cannot wait.
As I stated, I am MOVING. I will no longer live in this house.
Refund my money.
*** *** · 5:52 pm · ***@gmail.com
JUN 14
Support Team
Dear ***,
We apologize for all the inconvenience caused.
Your request had been already passed to the store management, they will sort it out and we will contact you shortly.
We are always happy to help!
Thanks,
***,
Twisted Chef Support
Support Team · 10:32 am
JUN 21
*** ***
Hey, fun fact....
I still don't have a refund or my shipping. I leave the house in 9 days. I
WILL be contacting the BBB and posting reviews of this experience.
*** *** · 10:35 pm · ***@gmail.com
JUN 22
Support Team
Dear ***,
Thanks for writing in.
We are sorry for the inconvenience.
I contacted our warehouse staff for new info, they said the order should be shipped as soon
as possible. Could you also provide the new shipping address, please, if you wish we could send the item there.
Will you wait a bit, please.
If you have any further questions or need any kind of assistance - please feel free to respond to this ticket.
We are always happy to help!
Thanks,
***,
Twisted Chef Support
Support Team · 8:52 am
*** ***
I. Don't. Want. To. Wait. Any. Longer.
It has been nearly two months.
Cancel the order. Refund the money. I Am taking this to the BBB
*** *** · 5:52 pm · ***@gmail.com
JUN 23
Support Team
Dear ***,
We apologize for all the inconvenience caused.
Your request had been already passed to the store management, they will sort it out and we will contact you shortly.
We are always happy to help!
Thanks,
***,
Twisted Chef Support
Support Team · 6:47 am
TODAY
*** ***
I"m not sure how to get this across to you. I WANT MY MONEY BACK.
No one has contacted me from "management". This is a scam.