SCAMTheinchinerator.com Reports & Reviews (3)
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I HOPE THAT YOU WILL BE CAUGHT AND PUNISHED
You have not responded to my request for Refund for ($541.63 Canadian Dollars) ($374.56 us.) on ALL the products that I have ordered and not received.
If you were legit then you would have complied with your Refund policy.
You have not responded to anything I have written to you.
You are ignoring my questions and refusing to acknowledge that you have no intention of honouring your Refund Policy.
I hope that people will read the following, what I wrote, and continue to pass on the message to stop them from robbing us.
On Jan 28, 2025, at 8:53 AM, The Inch-inerator wrote:
Hi Sineva,
Hope this message finds you well.
We sincerely apologize for any frustration and inconvenience this has caused.
We would like to inform you that our return and exchange policy covers only items that are defective or damaged, for which we provide replacements.
Unfortunately, we are unable to process your request at this time.
As a resolution, we are offering a partial refund of 20% for the inconvenience. Please let us know how you would like to proceed.
We appreciate your understanding.
Best regards,
Pauline S.
Customer Service Specialist
The Inch-inerator® Team
---- On Mon, 27 Jan 2025 15:27:54 -0500 Sineva wrote ---
Date: January 27, 2025
From: Sineva
To: The Inch-inerator
Subject: On going issues in Reply to My Order Placed Nov. 15, 2024
To whom it may concern:
I am writing in regard to on-going issues with settling a very simple procedure according to your requirements which I have complied with, and I might add with great patience, in the process which you still haven’t settled to date.
I have given the information at the start of my email being sent on
Dec.16, 2024 at 9:10 am.
Good Morning
I Would like info how to return this item.
Please send me your return policy
Sineva
Dec 17, 2024, at 4:25 AM
I followed the procedure in your Request Return Approval as requested.
Pauline S. Customer Service Specialist wrote:
Dear Sineva,
We understand that you would like to return your item. However, please be noted that all returns require approval from our store before proceeding.
Here’s how the return process works:
Request Return Approval: Please reply to this email with the reason for your return, along with any relevant details (e.g., item condition, any issues encountered). We will review your request and respond within 5-10 business days.
Approval Notification: Once your return request is approved, we will send you a confirmation email with the next steps, including a return label if applicable.
Prepare the Package: After receiving approval, ensure the items are in their original packaging, including any tags, manuals, or accessories.
Return Shipment: Attach the return label (if provided) and ship the package as instructed.
Return Processing: Once we receive and inspect the returned items, we will process your refund or exchange. This typically takes 5-10 business days.
If you have any questions or need assistance, feel free to contact us.
Thank you for your understanding and cooperation.
Best Regards,
Pauline S.
Customer Service Specialist
Dec 19, 2024, 08:57 I responded:
Hi Pauline
The reason I need to return this unit is the vibration of machine affects me.
I have heart issues.
I have 3 charges on my credit card amounts as followed $23.13, $356.73 and $161.77 CAN
The only thing I have received was the Workout Machine
Please do not send anything more.
- (MY NOTE: this relates to other free items that I ordered and did not receive, including Free Sweat Belt & Cream, Resistance Bands, Mystery Gift. IN ADDITION, NOTE that I also purchased Lifetime Warranty Protection that was never refunded)
PLEASE START MY REQUEST FOR RETURN APPROVAL.
Thank You
Sineva
Dec.20, 2024 at 2:58am
Pauline S. Customer Service Specialist wrote:
Thank you for your email and for your patience. Due to a higher-than-usual volume of inquiries, it may take us 2-3 business days to check on the status of your order and provide a detailed update.
Rest assured, we are doing our best to respond to everyone as quickly as possible, and we appreciate your understanding during this busy period.
We will be in touch as soon as we have more information. Thank you for choosing us, and we appreciate your patience.
Best regards,
Pauline S.
Customer Service Specialist
The Inch-inerator® Team
Wed, Jan.22,2025, 16:32 (One month Later) I sent an email:
Hi Pauline
I have not heard back from you regarding my return of vibration machine. PLEASE SEE EMAIL FROM DEC 19, 2024.
Sineva
January 23, 2025, 9:37 pm. This is what I received:
Hi Sineva,
We apologize for the delay in responding.
After reviewing your request, we note that the machine is in perfect condition and free of any defects or damage. As such, the reason provided does not meet the criteria for a full refund under our policy.
To address your concerns, we would like to offer you a 20% discount on your purchase as a gesture of goodwill. We hope this offer reflects our commitment to ensuring your satisfaction with our products and service.
Please note that we will not be able to proceed with your refund request. However, if you would like to take advantage of the discount or discuss any other concerns, feel free to contact us at your earliest convenience.
Thank you for your understanding, and we appreciate the opportunity to assist you further.
Kind regards,
Pauline Customer Service Specialist
The Inch-inerator® Team
I would like to know how Pauline Customer Service Specialist concluded that the machine is in perfect condition and free of any defects or damage and as such the reason provided does not meet the criteria for a full refund under your policy.
THE MACHINE IS STILL IN MY HOUSE WAITING FOR HER TO GIVE ME THE INFORMATION ON THE PROCESS THAT I NEVER RECIVED.
According to her emails, THIS IS THE PROCESS THAT SHE NEVER FULLFILED:
Here’s how the return process works:
Request Return Approval: Please reply to this email with the reason for your return, along with any relevant details (e.g., item condition, any issues encountered). We will review your request and respond within 5-10 business days.
Approval Notification: Once your return request is approved, we will send you a confirmation email with the next steps, including a return label if applicable.
Prepare the Package: After receiving approval, ensure the items are in their original packaging, including any tags, manuals, or accessories.
Return Shipment: Attach the return label (if provided) and ship the package as instructed.
Return Processing: Once we receive and inspect the returned items, we will process your refund or exchange. This typically takes 5-10 business days.
I am very disappointed in your company not honoring what you are supposed to represent and all things that you have not done for customers rightful request:
60 DAY MONEY-BACK GUARANTEE, Hassle-free money-back option
FREE & FAST SHIPPING, Worldwide delivery to your door
RETURNS ACCEPTED, Easy and simple return process
SECURE PAYMENT, Protected and safe transactions
None of this has been applied in my case.
I do not wish to prolong this matter, and I am willing to settle this quickly and efficiently so this can be put to rest and MY REFUND on all THREE CHARGES on my VISA BILL ending with,
4138-$246.69 / ending with 4138-$111.87 / ending with 4138-$16.
For more information, please see the attached file with all my information below:
If this is not resolved, I will be left with no choice but to take further steps and to notify those that will be affected by the same outcome that I have had to endure.
I truly hope that this will not be the case, and I look forward to your earliest response.
Sineva
On Jan 23, 2025, at 9:37 PM, The Inch-inerator wrote:
Hi Sineva,
We apologize for the delay in responding.
After reviewing your request, we note that the machine is in perfect condition and free of any defects or damage. As such, the reason provided does not meet the criteria for a full refund under our policy.
To address your concerns, we would like to offer you a 20% discount on your purchase as a gesture of goodwill. We hope this offer reflects our commitment to ensuring your satisfaction with our products and service.
Please note that we will not be able to proceed with your refund request. However, if you would like to take advantage of the discount or discuss any other concerns, feel free to contact us at your earliest convenience.
Thank you for your understanding, and we appreciate the opportunity to assist you further.
Kind regards,
Pauline
Customer Service Specialist
The Inch-inerator® Team
---- On Wed, 22 Jan 2025 16:32:04 -0500 Sineva wrote ---
Hi Pauline
I have not heard back from you regarding my return of vibration machine. PLEASE SEE EMAIL FROM DEC 19, 2024
Sineva
On Dec 20, 2024, at 2:58 AM, The Inch-inerator wrote:
Dear Sineva,
Thank you for your email and for your patience. Due to a higher-than-usual volume of inquiries, it may take us 2-3 business days to check on the status of your order and provide a detailed update.
Rest assured, we are doing our best to respond to everyone as quickly as possible, and we appreciate your understanding during this busy period.
We will be in touch as soon as we have more information. Thank you for choosing us, and we appreciate your patience.
Best regards,
Pauline S.
Customer Service Specialist
The Inch-inerator® Team
---- On Thu, 19 Dec 2024 08:57:19 -0500 Sineva wrote ---
Hi Pauline
The reason I need to return this unit is the vibration of machine effect me . I have heart issues.
I have 3 charges on my credit card amounts as followed
$23.13 / $356.73 / $161.77 CAN
Thank You
Sineva
On Dec 17, 2024, at 4:25 AM, The Inch-inerator wrote:
Dear Sineva,
We understand that you would like to return your item. However, please be noted that all returns require approval from our store before proceeding.
Here’s how the return process works:
Request Return Approval: Please reply to this email with the reason for your return, along with any relevant details (e.g., item condition, any issues encountered). We will review your request and respond within 5-10 business days.
Approval Notification: Once your return request is approved, we will send you a confirmation email with the next steps, including a return label if applicable.
Prepare the Package: After receiving approval, ensure the items are in their original packaging, including any tags, manuals, or accessories.
Return Shipment: Attach the return label (if provided) and ship the package as instructed.
Return Processing: Once we receive and inspect the returned items, we will process your refund or exchange. This typically takes 5-10 business days.
If you have any questions or need assistance, feel free to contact us.
Thank you for your understanding and cooperation.
Best Regards,
Pauline S.
Customer Service Specialist
The Inch-inerator® Team
---- On Mon, 16 Dec 2024 09:10:02 -0500 Sineva wrote ---
Good Morning
Would like info how to return this item.
Please send me your return policy
Sineva
On Nov 15, 2024, at 7:27 PM, :D wrote:
ORDER #6805
Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
The Inch-inerator® At-home Body Workout Machine × 1
Pro / White
$199.90
[FREE] Sweat Belt × 1
Free
[FREE] Sweat Cream × 1
Free
[FREE] Resistance Bands × 1
Free
[FREE] Mystery Gift × 1
Free
Lifetime Warranty Protection × 1
$29.90
Scammer's address 259 N Beverly Dr Building 323, Beverly Hills, CA, USA
Scammer's email [email protected]
Victim Location ON N2A 2V1, CAN
Total money lost $387.84
Type of a scam Online Purchase
Scammer's address 259 N Beverly Dr Building 323, Beverly Hills, CA 90210, USA
Scammer's email [email protected]
Country United States
Victim Location CA 90019, USA
Total money lost $250
Type of a scam Online Purchase