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Theorthofitstore.com

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Theorthofitstore.com Reports & Reviews (10)

- San Marcos, CA, USA • Oct 14, 2024
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They claim the following:

- Work closely with certified podiatrists

- Hassle free returns

* neither are true!

What arrives:

- cheap shoes packaged in flimsy plastic bags with mandarin writing/characters on the bag.

- Shoes are separate from the “orthopedic”

part

- The “orthopedic” pad is Thin fabric. Not an orthopedic pad

When you try to return:

- customer service (email/online) immediately tells you the item cannot be returned because you opened it. (I did not open the packages inside the shipping bag)

- then they offer you a few dollars no where near your purchase cost.

- you continually over 8+ emails tell them you want a full refund. They keep offering a few dollars or a 20% off coupon to buy more garbage.

- then they give in and say return the product to us at your cost and we will refund you. (Ok sounds good)

- THE RETURN SHIPPING ADDRESS THEY WANT TOU TO USE IS IN CHINA!

- the shipping label on my package shows it came from my same state.

- they then tell you it originated from China, so you must send it there!

NO WHERE ON THEIR SITE OR RECEIPT DO THEY SAY ITS BEING SENT INTERNATIONALLY OR THE RETURN IS INTERNATIONAL!

- I found the exact same product on Amazon, Temu, and SHEIN - so the company is NOT working closely with certified podiatrists on shoe designs.

This is a China cheap/fast fashion scam. They make it impossible to get your money back or do a return.

I went through their customer service and PayPal hoping for different outcomes. They refuse refunds. Even though their website claims are FRAUDULENT!

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- Stevensville, MT, USA • Aug 17, 2024
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I ordered a pair of shoes thinking it was Orthofeet. Instead I got a pair of trashy shoes from Orthofit and when I wrote to them to request a refund, they refused to let me return them and kept saying that I could have a partial refund in store credit. When I got the shoes, I realized that I had made the same mistake before. That time they finally agreed to let me return them to a foreign company. I disputed it and lost. These people are frauds and should not be able to sell their products on social media, or anywhere. Their website clearly states that you can return their products.

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• Nov 25, 2023
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Orthofit advertises across all socials. Supposed to have the most amazing winter boots. They are garbage. Their website states satisfaction guaranteed or refund within 30 days stress-free. All lies. Been going back & forth for over a week trying to return/refund. They offered me 15% back. Went back to ads on FB & saw other ppl angry that no returns are honoured. Woke to an email reply stating they only deal with damaged items. Well, not according to every one of their ads, nor their website. Their products are dollarstore quality, their claims of quality/features are untrue. They are not waterproof, they have NO arch/foot support. They ignore or deny all requests for refund/return. Hard to say what country they work out of. On one FB feed a rep said Australia. They do answer late at night. THERE IS ALSO ANOTHER COMPANY NAME THEY ADVERTISE UNDER, not sure what it is. This is what showed up on my credit card statement:

SP ORTHOFIT, NARRE WARREN

* pls also flag them in the US, as they are selling there more than Cda.

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• Nov 24, 2023
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This website uses fraudulent business practices and I would avoid at all costs. All over their website they highlight "Our Guarantee - if you are not satisfied with your order let us know within 30 days and we will give you a stress free refund" and "Hassle Free Refunds". I ordered shoes that didn't quite fit right. We corresponded a number of times on this via e-mail, yet they refused to honor the above commitment and allow for a return / refund. They have no phone number and no mailing address to follow up.
Fraud / Horrible Customer Service

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- Snellville, GA, USA
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This company portrays itself as an “orthopedic” footwear company. Stating that it helps with plantar fasciitis a coming for problem that requires one to wear inserts to support a falling arch. These shoes are simply stretchy shoes that have no inner support at all. They are spreading false promises and scamming people to believe that they are a true “support “ shoe.

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This company is a scam and do not stick to their terms and conditions and not the products advertised either. Terms of guarantee and refunds changes from purchase to posting. On invoice they offer returns on Orthofit expense, but when you send it back, they do not want to pay the return fees.

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On December 19, I purchased 1 pair of 'orthopedic shoes' on the website. Charged to PayPal. After purchase, they offered a discounted pair of shoes. I clicked on the offer and it automatically charged my PayPal account for the offered pair. Not my size. Emailed to cancel 2nd purchase. Only received an auto reply offering additional discount. Declined the automatic payment for the 2nd pair

on PayPal, but PayPal paid it anyway. After not receiving ANY shoes I contacted PayPal and they said they were given proof of delivery and closed out case. I asked for the proof of delivery and they reopened the case. Sent tracking I received January 30th. How could PP have proof of delivery when Orthofit shipping showed the shoes en route? Shoes were never delivered. The tracking Track718 shipper is a scam as well. Received a refund for 1st pair of shoes from Psypal. PayPal would not refund the 2nd purchase I didn't even want. I have notified my credit card company, but you need to shut this down! If you're buying orthopedic shoes, you're probably a Senior Citizen.

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Poor quality boots. Offered stress free refund 100% if you send boots back within 30 days. No return address in US. Must ship to China at my expense for full.refund. offered 30 % refund to keep the boots.

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- Kingston, PA, USA
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Ordered what was to be support shoes. Shoes were ill fitting and I contacted for refund since I met criteria. There is no phone number or US address only email. https://theorthofitstore.com/

I’ve been back and forth (6-7 emails) and they will not honor their return policy. They have only offered me a 10% refund on the shoes stating they were not excepting returns at this time. If you go on their review page, you can see where there are many people complaining of the same refund or lack of. Policy on web is below:

• Our Guarantee here at The Orthofit means if you are not satisfied with your order let us know within 30 days and we will give you a stress-free refund.

• Just return what you purchased from us in it's original condition and we will process the full refund. Buyer is responsible for any return costs.

They need to be investigated!

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- West Warwick, RI, USA
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Order through what seems like a Legitimate site but then get tracking numbers for multiple international companies with no further updates or information. Very generic gmail as a business account

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