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Theroofingcompany.com Reports & Reviews (1)

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This is somewhere between a bait-&-switch operation and a shakedown scheme. My project was simple: install 2 powered roof vents in my eaves (to reduce heat load inside the roof). I have used roofers in the past, and this was the first one to insist on a "time & materials" (T&M) contract (which means that the customer pays for ALL contractor performance shortcomings & over-runs - roofer has NO RISK!) I have administered T&M contracts for DoD of infinitely larger scope, so I asked why they could not provide a fixed price offer for something as simple as 2 roof vents(?) They said 'T&M is a win-win - if they under-run, they will return the under-run to the customer'. They even had a drone to fly around the roof to define the project requirements. They then assured me that their head of operations had reviewed the scope in detail, and they were confident that they would hit their '1 day installation' estimate.

The day the installer arrived, he asked me what the job was. In other words, he had NOT discussed the project with the head of operations nor the estimator. On the morning of the 2nd day of an "estimated" 1-day project, the installer asked me for additional work authorization (i.e. I now pay more $) to complete the job. I was incensed: they had me over a barrel with a hole in my roof. I called the estimator, who was far more disingenuous & deflective than when he was trying to make the sale. When I got off the phone, the installer said to me 'this happens way too often - the customer gets stuck with an over-run, and we have confrontations like this'. My conclusions are a combination of the following factors: this company (1) knows this is a shake-down practice, and prays on unknowing customers; (2) is inept/incompetent at estimating simple roofing jobs; (3) has no internal coordination/communication between estimators & installers to ensure the estimate provided to the customer is realistic. This business is not good for the public interest.

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