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Thumback Inc.

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Thumback Inc. Reports & Reviews (1)

- La Grange, IL, USA
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I had signed up with Thumbtack and arranged for one of their professionals to do some work at my home. I later checked his company information and could not find that he had a licensed business. In addition, I did not see a security check through Thumbtack on him or his company. I opened a chat. I don't know if the pro is licensed and don't want to penalize him at all. It is Thumbtack's responsibility to provide licensed and security checked individuals to their online customers.

Hi, thank you for contacting Thumbtack. Are you a Thumbtack professional?

No

Let's connect you with a live agent. Please wait while I try to find

someone available.

Hi, this is Manelle from Thumbtack Support. Thanks for reaching out, I'd be

glad to assist you. Can I get your name and email address please?

Rosalyn ****** *************************** I already have a pending job

with one of your companies...

How do I know if they are licensed or if there is a background safety check

on them

Hi Rosalyn, it will be indicated in their profile if they have a license

and if they have completed the background check. Can I get the name of the

pro you're referring to so I can check?

steve at hometech2day

I can't find their company listed in business license search

I see, sorry for the trouble with that. Let me check their profile.

Thank you for waiting. Based on what I can see here on their profile it

shows that they have not completed the background check and no license

listed. However, you may still confirm with the pro about their license.

Thumbtack

HOMETECH - Downers Grove, IL

I'm not comfortable then with this at all

I'm going to cancel

You are supposed to provide people that are licensed and a security check

Please cancel this job for me.

I will report this to bbb



I understand where you're coming from. There are categories where we

require pros to take the background check and upload their license before

they can continue using the platform. In any case they are not able to do

so, their account are being restricted.

I don't understand at all what you are saying

this is so bad

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