Titansautodetailing.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Titansautodetailing.com, help other victims by adding it!
Scammer's website titansautodetailing.com
Scammer's address 1025 S Winchester Blvd, San Jose, CA 95128, USA
Country United States
Victim Location CA 95123, USA
Total money lost $400
Type of a scam Worthless Problem-solving Service
I had a horrible experience with Titan's. My car has a very strong odor (likely mold/mildew) from rain water leaking into my car from the sunroof due to blockage of the drain. So, I checked around and got some quotes from various car detailers. The first detailer I talked to explained that the odor could not be removed by any car detailer. He suggested that I take my car to an auto body shop to have the carpet, seats, and headliner removed for cleaning and mold removal (and possibly replacement).
I wanted a second opinion. So, that's when I talked to Steven. He assured me that he could remove the mold odor because he has done this on several cars. He talked about steam cleaning the carpet and seats, using disinfectants, and a Chloride Oxide odor bomb to get rid of the odor. He was very confident that he could get rid of the odor.
I trusted him and decided to take my car to Titan's to clean and remove the mold odor despite the outrageously high price of $480 for this service. When I got to Titan's, Steven wasn't even there. Only his worker was there, who couldn't even speak English. I was worried that Steven had not communicated to his worker about all of the services he was supposed to perform on my car. I decided to leave my car there in hopes that Steven relayed all the information to his worker.
A few hours later, the worker texted me that my car needed an exterior wash. He quoted me an outrageous $195 for an exterior wash and polish/wax or $75 for a basic exterior wash. By the time I texted the worker back, he responded that he already performed the basic exterior wash without my approval/request. He said he would waive the cost if I gave him a "big cash tip". I found this to be a really shady practice to upsell me a service and perform it without my consent.
When I picked up my car, I noticed that the carpets and seats had been cleaned/shampooed. However, the odor was still there. I asked the worker how long it would take for the odor to go away. He couldn't understand what I was asking and had to use a translator app on his phone. He responded using the app that the odor would go away in a day.
It's been almost a week, and the odor is still very strong. So, I texted Steven and didn't get a response. I called Steven, but he immediately sent the call to voicemail. I left him a voicemail, but he never responded.
I texted the worker and told him the odor didn't go away. He replied that I needed to talk to Steven. I asked if Steven was in the shop so I could talk to him. The worker replied that Steven was out of the country (so convenient).
I asked the worker when Steven would be back. He responded that he just a worker and didn't know if Steven was telling the truth or not about being out of the country.
The next day I decided to call Steven from another phone number. He answered my call and pretended to not know who I was. I told him my car still had the odor and wanted him to make things right. I just wanted a partial refund because I knew they had performed a service on my car, but it was not satisfactory based on the promised made by Steven. He made a bunch of excuses and refused to issue any refund.
This is such a shady business run by Steven. Be warned...stay away from Titan's. There are plenty of other car detailers who are honest and don't try to rip you off like Steven. Tell your family and friends about Titan's. I know I will.