Top Trend Store Reports & Reviews

Top Trend Store Reports & Reviews (35)

I ordered a dog bed May 2 and the funds were taken out of my checking account for $67.50. Do we have any recourse? I've emailed but don't know what to do next. Any advice appreciated.

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I ordered a dog bed April 16, 2020 and this is May 22, 2020 we still don’t have it . It cost me $69.00 I have heard nothing from them ...

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I ordered a dog bed, the fluffy round calming bed, in early January 2020. By the end of February I had not heard anything. Then there was a charge on my card for $41.00 from them. I had bought the bed for $26.00! A few weeks later there was another charge for $12.47 "VIP" charge. I emailed them and told them to cancel that recurring fee, refund my money for that charge, and refund the money they had overcharged me for the bed, which I still hadn't received. Then the next month they charged me the $12.47 again. I emailed them AGAIN, using sterner language, but there was another charge this past month for $12.47. How do I make them stop? Oh! got the bed in early May. The dog loves it, but the first thing I did was wash and dry it twice. In case of germs.

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I made a mistake to buy a calma bed for my dog. After decided to pay On April 27 2020 they sent me an email to charge me each month a VIP membership of $28.00. I rejected and they just told me the would cancel. After a tons of message, this store never sent me a tracking number or even my package. They charged me $57 but never received just a confirmation number but nothing else.

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I bought a dog bed from top trend April 18th never received it still waiting. $41.00
Need my purchase or my money. Can someone help me?

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- Phoenix, AZ, USA

Scammer's phone 1-888-246-3216
Scammer's website toptrendstore.co
Scammer's address 3450 Cahuenga Blvd Los Angeles, Los Angeles, CA 90067, USA
Scammer's email [email protected]
Country United States
Victim Location AZ 85014, USA
Total money lost $41
Type of a scam Online Purchase

I ordered a dog bed 2 weeks ago and nothing has been delivered. Money was withdrawn from my account, never got an email confirmation of purchase and have not received purchase. Tried to call multiple times, and it just has a busy signal every time. I emailed them and nothing, no reply. I looked them up on ScamPulse.com and there's a report on the site that says an investigation was opened on this company back in March 2019. ScamPulse.com gave company an F rating. I saw this advertisement on Instagram so I thought it was ok.

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- Omaha, NE, USA

Scammer's address www.toptrendstore.com, CA, USA
Scammer's email [email protected]
Country United States
Victim Location NE 68108, USA
Total money lost $65
Type of a scam Online Purchase

i purchased a dog bend on 2/27/20 from top trend and have yet to receive my order. i was given a bogus tracking number. other than that they dont respond. you can only reach them thru email, there is no phone number nor address.

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I ordered the wonderfully advertised dog beds thinking I would splurge on my babies. Well they responded once when i was asking for a refund because I changed my mind. They said they would refund me 25% if I wished to keep the beds since they already shipped or I could return them and receive a full refund. Well I decided I'll keep them and take the refund. A month later I'm laying in bed thinking, hey I never received a refund or those wonderfully advertised dog beds. I emailed asking for tracking information and followed up on the refund but nothing. I go to my bank statement and call the number my bank listed for Top Trend Store and it's busy, assuming it's even a real number. This is totally a scam and I'm contacting my bank now to see if I can get a refund for a scam.

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I ordered a calming bed in February and have not received it paid $96.95

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- Hollow Rock, TN, USA

Scammer's phone 888-246-3216
Scammer's address 11054 Ventura Blvd.#101 Studio City CA 91604, N Hollywood, CA 91604, USA
Scammer's email [email protected]
Country United States
Victim Location TN 38342, USA
Total money lost $87
Type of a scam Online Purchase

I have a game app on my phone, and sometimes is shows ads. It showed an Ad for a Calming bed for dogs that was on sale. I ordered one and when I got to the end after putting all my information and payment in, then it finally showed me how much the dog bed was. Which turned out they charged me $87.00 for a large dog calming bed. I tried to notify them several times through e-mail to ask them why the bed was so high and where was my discount. They finally returned my message that said my bed had been shipped on 2/29/20 and to give it 3-4 weeks to get to my house. I tried to check the tracking # and if said there wasn't a item with that number to be found that has been shipped. I don't work because I stay with my brother because he has dementia and money is really hard for me right now. I hate that I was so trusting, now they have made off with money that my brother and I really need. I e-mailed them again today to let them know I haven't received my purchase yet and that when I checked tracking, it said that tracking number isn't legitamite. I doubt I will ever hear from them, but I am going to call the number that is on my e-mail from them Monday. Also when I put in the name of the store on the internet, it shows up that it's there, but I sure don't see anything of the bed I ordered on the website.

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I also am encountering the same issues! Although I have not even received a confirmation email or tracking number and have made numerous calls trying to cancel my order but they refused. Please beware this company is selling products from CHINA! After all of the virus problems from there this company needs seriously to be shutdown.

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- Murphy, NC, USA

Scammer's phone 888-246-3216
Scammer's address 3450 Calhuenga Blvd, Hollywood, CA 90068, USA
Country United States
Victim Location NC 28906, USA
Type of a scam Online Purchase

I originally ordered a dog bed from this company February 15,2020. I received a confirmation email providing an order number along with a note saying “some items may take up to 3-4 weeks to be shipped”. I was willing to wait for my shipment if need be so I was not concerned when my recent credit card account indicated that my card was instantly charged at the time I placed the order. I assumed the item I had ordered must have been in stock and promptly went to Top Trend’s web site to track my order. When I put the requisite email and order number into their tracking system I was shocked to read there was no such order number! I then went to my account page on their site to check the “My Orders” site to find there was no record there of my order either. After 4 calls this morning to their Customer Service with no explanations for why my order does not appear the Customer Service Supervisor offered to provide a 25% discount on my order. I requested a confirmation of our discussion and the Supervisor thanked me for my patience. It was only when no confirmation arrived that I begin to suspect I had made a foolish mistake ordering from this company. I immediately checked with your ScamPulse.com on this company to find many similar complaints about this company. I immediately contacted my credit card company to dispute the charge and providing information regarding the apparent fake order number I received. My credit card company is taking care of getting my money back but I absolutely wanted to file a complaint to go with the many other complaints you have on this company. Surely companies like this are not allowed to continue such scams without the California Attorney General’s Office not becoming involved. I also contacted the Facebook Advertising site regarding this company. Hopefully, other people will be more careful about checking with the ScamPulse.com for such scams by this company before ordering than I was. Lesson learned the hard way.

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Scammer's address N Hollywood, CA 91604, USA
Scammer's email [email protected]
Total money lost $101.94
Type of a scam Counterfeit Product

I purchased an ultrasonic devise online in October 2019. After waiting for 2 months to receive my devise, I disputed the charge on my credit card. Top Trend Store had the audacity to counteract my dispute by saying I had received my product and provided their evidence to my credit card company. The problem was that the so called proof they provided was totally false. They said I had purchased a product and showed fabricated proof I supposedly down loaded it to my email. I know we are in modern times but downloading electronically a tangible item is totally impossible. Be careful and don't fall for this company. They advertisement pop up in other apps and they don't disclose the name of their company. The Ultrasonic devise I ordered was $94.99 plus $6.95 for shipping. The total came out to $101.94.

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- Salt Lake City, UT, USA

Scammer's phone 1-888-246-3216
Scammer's website toptrendstore.co
Scammer's address 3450 Cahuenga Blvd W #305, Los Angeles, CA 90006, USA
Scammer's email [email protected]
Country United States
Victim Location UT 84129, USA
Total money lost $101.94
Type of a scam Online Purchase

I purchased an item on July 23, 2019 today is August 30, 2019 and I have not received my merchandise but the funds were taken from my credit card clear back on July 25th. I have emailed this company 4 times, called them 3 and just on the 28th of August, I was told that I would have my merchandise by Friday, which is today. And I still have nothing. They will not give me a tracking number to confirm that my stuff is even in route. I don't get any replies to my emails in regards to where my order is. I get a foreign individual on the line each time. But get a run around story each time. I do believe this company is a fraud and should be on high alert, possibly have there website removed so that they do not scam someone else out of $101.94 dollars.

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