Sign in  

Trademarkpioneer.com

Sharing is caring! Are you having problems with Trademarkpioneer.com? Use ScamPulse to file a complaint.

Trademarkpioneer.com Reports & Reviews (3)

- Fort Lauderdale, FL, USA • Aug 13, 2024
Report

Dear Better Business Bureau,

I am writing to formally report a fraudulent experience I had with a company called Trademark Pioneer and to seek your assistance in obtaining a refund.

On April 3, 2023, I hired Trademark Pioneer to file a trademark application for my company name, purchasing their deluxe package for $250, which included a logo. However, the day after my purchase, I was informed that I needed to pay an additional $1,750 in government fees to process my application—fees that were never disclosed to me before I made my purchase. I paid this amount in full, believing it was necessary to proceed.

On May 12, 2023, I received another call stating that I needed to pay an additional $1,750 for a separate government fee related to my logo application, which I also paid in full. As the situation unfolded, I was presented with more fees, culminating in a request for $2,050 to obtain attestation from all 50 states, which I could not afford at the time.

Despite my initial hesitation, I later agreed to pay in installments when I had the funds. However, on August 1, 2024, I learned from Trademark Pioneer that my application was entangled in an active dispute, and I was offered to manage the process for a reduced fee of $2,700.

After contacting the official USPTO office on August 5, 2024, I confirmed that I had been scammed. My application is currently under suspension due to Trademark Pioneer’s record of improper submissions, and they are now under investigation by the USPTO. An attorney from the USPTO informed me that the total cost for the trademark application should have only been between $250 and $350, with no additional government fees associated with my filing.

Below is a list of the banks associated with the cards I used for these transactions:

Capital One:

4/3/2023 - ******** ************* - $125

4/3/2023 - ******** ************* - $125

4/4/2023 - ******** ************* - $125

Bank of America:

05/12/2023 - ***************** ******* ** - $1,750

Wells Fargo:

2/12/2024 - THEDIGITALMARKS 877-3963011 CA S*************** CARD **** 1/22/24 - ************ 877-4196303 CA **************** CARD **** As you can see, the company has been changing its merchant name, and I have been unable to find their address.

I contacted the banks to request a refund and currently have an active dispute with Capital One and Wells Fargo. Unfortunately, because I missed the 90-day grace period to request a refund from Bank of America, they informed me that they cannot issue a refund and advised me to file a complaint through the Better Business Bureau.

In total, I have been scammed out of $5,775. I would greatly appreciate any assistance you can provide in helping me recover my funds and report these scammers. Many others have fallen victim to their deceitful practices, as evidenced by the reviews linked below:

[Trademark Pioneer Reviews | Read Customer Service Reviews of trademarkpioneer.com (trustpilot.com)](https://www.trustpilot.com/review/trademarkpioneer.com?stars=1...⇄ />
Thank you for your attention to this matter. I appreciate your help in resolving this issue.

Sincerely,

*******

************

*************************

8/13/24

Useful
Reply
- Morton Grove, IL, USA • Jan 12, 2024
Report

I recently filed to get my business name and logo trademarked with a company called Trademark Pioneer. After paying for their services, I emailed them a few times to check in on the status of my applications, and never heard back from them. Panicked, I began looking into the company and found a large amount of negative reviews stating they were a fraudulent company and aren’t a trademark firm affiliated with the United States. Panicked, I filed a bank dispute with them, as I still hadn’t heard from them and was worried I had been a victim of fraud. On November 27th 2023, they threatened to sue me up to $10,000 since my business name was uploaded on the United States Patent and Trademark Office’s (USPTO) website (the filing was published on the USPTO website after I filed the dispute). They began pushing me to repay the amount disputed, which totaled $2800. Instead, I cancelled the dispute because I figured they would ultimately receive the initial payment, so there would be no need to repay them. However cancelling the dispute was done out of fear as they continued to threaten me with imprisonment and fines both over the phone and via text. I contacted Chase bank again to ask if I should repay Trademark Pioneer and they told me twice not to do so; I told the company that my bank advised me not to repay them, therefore I would not do so. Eddie Schneider, the Trademark Consultant I worked with majority of the time, replied with “well do you trust your bank?” and advised me not to listen to Chase bank. We ultimately agreed that if they received the initial $2800 before December 4-5th they would not fine me or require me to pay again. Throughout the first few weeks following that I kept checking in with them via email and text but never got a response from them; I also called Chase bank a few times to check on the status of the dispute and ask for an estimated time on when Trademark Pioneer would receive the money, and around December 1st-5th they confirmed the money left Chase bank. On Friday December 15th I checked in with Trademark Pioneer again and finally received a response; I was told they would get a response within a few hours or by Monday December 18th, as they were waiting for their merchant and bank. I never heard back from them until Thursday December 21st, where they called me to force me to pay them the $1800 fine and repay the $2800 (because they did not receive the money from the dispute in a timely manner; they stated they couldn’t end the year in a negative balance). They stated they would refund the initial $2800 once they receive the money. Once again, I had cancelled the dispute and the money left Chase bank, meaning my initial payment was with their bank. They also stated that if I didn't pay the $1800 fine, they would increase it to $2800, and also threatened me with imprisonment and ownership of my business on top of that. They threatened me with imprisonment because they “provided me a service” and I “knowingly disputed against this” however I did not dispute with malicious or fraudulent intent; I disputed out of fear of working with a fraudulent company. They claimed it was illegal for me and my bank to do so; they stated “Your bank knows that you have received the services and you disputed the charges which is a violation and is illegal”. So they resorted to fear-based tactics, me being scared I was very compliant with them. I was even being complaint with them when they first contacted me about the dispute, which again was on Monday November 27th. Out of fear of being fined a higher amount and losing my business, I paid the fine of $1800, which they stated was not refundable. This payment was split between 2 cards, one on my personal credit card and the other on my Business debit card. This was very inconvenient for me and also suspicious because I had been checking in with them to ensure that I would not end up paying any fees; it felt as if they dragged out responding to me so I would purposely pay fines. Furthermore, all USPTO fees are paid via the TEAS system, which Trademark Pioneer did not use with me. I repaid the initial service fee of $2800 with the promise of them refunding me that payment once they received the initial $2800 from my previous dispute, however I had to put that second payment of $2800 on my mom’s Citibank card. I just want it noted that I did repay them the $2800 with my mom’s credit card and have screenshots of their promise to refund me.

My business name and logo is on the USPTO website and is currently awaiting assignment to an examining attorney. Trademark Pioneer is requiring me to pay them another $2800 for an attorney appointed through them, which I can’t afford. I was also under the assumption that attorneys aren’t required for trademarks (I got confirmation from the USPTO that I do not need an attorney; the lady I spoke with on the phone stated this is a sign of fraud. I was told that once you file an application, there's nothing else needed to be done for the application to be assigned to an examining attorney through the USPTO). Although my applications are uploaded to USPTO, there are numerous mistakes on the application. First, the trademark was not filed on my behalf or with an attorney (Trademark Pioneer filed it for me; I got confirmation from USPTO that this is not allowed. The only applicants may be me or an attorney appointed by me). Second, the company had me pay filing fees for 3+ “classifications” which I did for my logo and business name, hence why the total cost came to $2800 ($1400 for the business logo and $1400 for the business name). But after checking my application, it states there was only a single class paid for, totaling $250, when really I paid for multiple classes. The lady I spoke with from the USPTO also checked for me and found that there is only 1 classification per application listed, meaning $250 was paid for each application; this is evidence of false filing, as I did not pay as little as $250. The filing of one class was never approved by me as I purchased multiple classes. Furthermore, there is a Facebook page for another business which I never approved of, called “Whisk + Batter” when my business name is “Whisk & Batter”; I never told the company to add that social media page, as I do not own a Facebook. There was never an instance where I approved of someone else’s business page being on my trademark applications.

Lastly, there was an email under the primary correspondence email that was not my email, as Trademark Pioneer filed with this email without my approval. I have never seen nor heard of this email. The lady I spoke with from the USPTO guided me on how to change the email to my own personal email, which I did; the existing one that I had not recognized was “[email protected]” and was found under both my applications. My email was not added to the applications, and neither was my phone number, once again evidence of fraudulent filing. Trademark Pioneer also asked for my payment method over the phone, which the United States Patent and Trademark Office confirmed they will never ask for payment over the phone, nor repeatedly push a client for payment as Trademark Pioneer did with me. Trademark Pioneer's bank transactions are also not under their company name; they have been under "ArtnArtStudio", "The Digital Marks", and "Go Animations". The USPTO confirmed they are not affiliated with these third-party companies, therefore Trademark Pioneer is not a company that has been approved to file these trademarks by the government; their company website also does not end in “.gov”, which all websites for U.S. government agencies end in “.gov”, not “.com”. I also have a number given to me by the USPTO phone call in case it is needed when looking into the dispute. The number is 1-846834119 and the representative I spoke with was named Dorothy.

I spoke with another representative of the United States Patent and Trademark Office, which I will include documents of. The representative agreed this sounds like fraud and recommended I contact my financial institutions, along with the local Attorney General. I ended up filing a complaint with the Attorney General along with the FTC, and contacted the USPTO three times. I have been sending USPTO daily email updates as well. Since the representative from the USPTO guided me on how to file a change in email under the “primary email address for correspondence” to my personal email, I was able to file the USPTO’s “Express Abandonment (Withdrawal) of Application” for both my trademarks as the USPTO informed me that, because of the filing with false information and fraudulent intent, my trademarks would become voided and terminated, meaning I would have to refile these applications on my own or with an attorney appointed by me. I also would not want to continue with trademark filing if the applications were not done legally.

As of now, January 11th of 2024, they tried calling me twice but I did not pick up. I am now unsure if I should also speak with a lawyer and file with the FBI. So far, I have been avoiding Trademark Pioneer’s calls and texts since Tuesday December 26th 2023, as the USPTO recommended to keep distance from them. As a 22 year-old who is trying to start out her business in the state of Illinois, it has given me a lot of anxiety to have a company like Trademark Pioneer flood my messages and emails with threats of fines, imprisonment, and ownership of my business. I genuinely believed that Trademark Pioneer was working for the government as they sent me documents that looked like they were from the government. This process has caused me a lot of emotional distress as well as financial stress. It is also super inconvenient that I have given them $7,734 just for them to file my applications with fraudulent intent and with false information. This in itself is enough for my applications to be voided and terminated by the USPTO, and they are fully aware that I have been a victim of fraud by Trademark Pioneer. This company does not have the credentials to render such services and I hope that is evident throughout this process. They have also written down my card details as well, so I’m hoping to get replacement cards when this process is complete.

Useful
Reply
Report

On July 5, 2023 I wanted to register my business name a trademark so I googled some trademark registration company. I eventually selected a website which url is trademarkpioneer.com and paid a fee to start a filing. On July 6, I received an email and they said that was a report, which they claimed it was a trademark search, on the document, they say they are going to charge me $4200 more and they also asked me to verify my ID with id.me on the uspto.gov portal with the email login name they provided which is [email protected]. However, this company has been keep calling in the following days and keep asking me for more money and then I checked that on my bank there were couple of unauthorized charges which is under a similar but different name, which is “Artnartstudio.com” or artnartstudio, or artnartstudio digital. I suspect that it was a trademark scam so I googled the name and I see many result that say these two companies are linked to numerous trademark scam. I also used the Trademark Status & Document Retrieval and the Trademark Decisions and Proceedings search tool that provide on https://www.uspto.gov/trademarks/protect/what-to-do-if-youve-been-scammed and I see no result with my business name that I wanted to register which is Miss Cheese Tea Cafe. And suspiciously, on the same day they contacted me, I saw there are somebody using our logo and business name to register a instagram page. I am wondering if all these activities are sign of trademark scams.

Useful
Reply
Check fields!

Report Trademarkpioneer.com


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Trademarkpioneer.com Contacts

If you know any contact information for Trademarkpioneer.com, help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New