Traveluro aka Splitty Travel Reports & Reviews (1)
Traveluro aka Splitty Travel Contacts
If you know any contact information for Traveluro aka Splitty Travel, help other victims by adding it!
Add new contacts
SCAMPULSE
|
SCAMPULSE
If you know any contact information for Traveluro aka Splitty Travel, help other victims by adding it!
Type of a scam Travel/Vacations
I showed up to the hotel only to find out that Traveluro never paid them for my room!!!!!!!! Needless to say, the hotel was unable to provide the room that was not paid for. The manager at the desk stated that this is an issue that "I" would need call and follow up on as this is not their problem. After sitting in the lobby on hold for a lengthy time, the manager felt bad and attempted to call (Customer Service Phone Number) Traveluro while I was on listening to a recording at the same time but we were both left on eternal hold with no results! Traveluros customer service is a farce and a fraud!!!! It is a recording with music that gives you fictitious updated times and caller placement number. Here is an example of the fraudulent updates I had to listen to while waiting over and hour for a customer service rep to even answer:
1-646-844-8798
I place the call at 5:04pm
5:04 caller 19 wait time is 12 min.
5:21 caller #7 wait time 6 minutes
5:38 caller #6 wait time 7 minutes
5:40 caller #5 wait time 8 minutes
5:44 caller #5 wait time 15 minutes
5:45 caller #5 wait time 16 minute
5:47 #4 wait time 17 minutes
5:50 wait time 20 minutes
5:51 wait time 28 minutes
5:54 caller #2 wait time 31 minutes
5:55 wait time 32 minutes
5:58 wait time 27 minutes
5:59 Caller #3 wait time 28 minutes
5:59 caller #3 wait time 29 minutes
6:00 caller #3 wait tome 35 minutes
6:01 wait time 42 minutes
6:04 caller #3 wait time 43 minutes
6:05 caller #3 wait time
38 minutes
I was on hold for "1" hour and 20 minute before a customer service rep answered. Only to tell me that the issue will be been brought up to the "escalation team". When I asked why did this have to go to the "escalation team" when I've paid my money and all I need is for them to pay the hotel so I can have my room, she stated that they are "undermanned" and that they are doing their best. She stated she did not have the ability to help me with the issue. After waiting on the phone having no results for over 2 hrs sitting in the lobby of the hotel, I gave the front desk my credit card to waste no more time to facilitate getting my son and my self a room after having spent the whole day in the 100 degree sun. .
I told the customer service rep to make note that I have requested a FULL REFUND due to the claim of fraud, scam and theft. She explained that she would submit my request and that I should hear back within 24 hours.