Travel/Vacation/Timeshare - ARAJET S.A. Reports & Reviews (1)
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SCAMPULSE
Reported details
This cancellation significantly impacted our family reunion, reducing my stay in Canada and affecting my reservations there. The financial loss extends beyond the flight ticket to include my hotel expenses in Canada and potential income from my work. Additionally, we were unable to travel on another day due to my job starting on October 1.
There has been multiple interactions with Arajet Customer service (see supporting documentation) where Arajet is using different strategies to exhaust customers and avoid providing the appropriate compensation.
For example, they refer customers to third parties: Expedia.ca has clearly stated (as noted on their website) that it is the airline's responsibility to issue the refund. It is inappropriate to shift this responsibility to third parties, especially when Arajet is the one that canceled the flight and received the payment (despite Arajet customer service denied it).
It continues with one misleading comment after the other. The deliverate goal is taking responsibilities for letting customers left alone in airports and avoid paying.
Arajet appears to be implementing strategies that discourage customers from pursuing reimbursement claims. Among these strategies, Arajet focuses on:
1) Complicated Claim Processes: The refund process is cumbersome, requiring extensive documentation that may deter passengers. In our case, we have provided all necessary documents.
2) Partial Refunds with Deductions: We experienced a situation where a ticket refund was issued with fees deducted (over $150), similar to what Arajet has done in our case.
3) Failure to Reimburse for Additional Purchases: Despite providing proof of purchases for luggage and seat selection made the day before departure, Arajet continues to disregard these issues with automated responses from customer service.
4) Leaving mothers with kids left alone in airports with a reschedule ticket in 3-4 days later with no supporting transfers or hotels.
** *** ******* ******* *** **** ** *** ** ** **** ** 1) Inform other customers of our experience, 2) Allow customers to make inform decisions by avoiding purchasing tickets with Arajet, 3) Obtain the reimbursement (proof of purchases ticket, seat selection, baggage, transportation to the airport/return were provided).
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