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Travoport.com Reports & Reviews (2)

- Fayetteville, NC, USA • Sep 06, 2024
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I booked a flight online. One hour later got an email asking for "Urgent Call Back" as they "tried to reach you a couple of times regarding your reservation (booking reference # 00000). We would request you to give us a callback on our toll free number. For further information please contact us at 1-877-289-0215. We are happy to help.

Thanks & Regards, Gorge Jones"

Please note this is a different number than the 877 number on their website.

I called the number and was told this was a restricted economy flight and he needed to go over some information. He told me no luggage, personal item ok and I would receive a confirmation from the airlines within 4 hours. I did not.

I called again this morning and was told that the return flight was ok, but the initial flight "was denied by the airline" and I needed to "upgrade to basic economy". I asked if there was a charge for that, was told yes, $166 a leg. In my 2 flights there are 4 legs. Therefore a total of $917+ for a $253+ ticket. I said I wasn't going to pay that as I had paid them for a roundtrip flight and still don't have a roundtrip flight. They then informed me that the tickets were nonrefundable, I couldn't cancel them. I told them I don't have tickets and respectfully request a refund as they did not provide me with the promised tickets. I was told "sorry, you can't do that they are non refundable and you've already paid".

I called the bank, closed my Visa, disputed the charge and they are issuing me a new card. Good gracious I do NOT want this to happen to anyone else, so I am reporting it to you.

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- Florence, SC, USA • Mar 11, 2024
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I received an email telling me my plane reservation was on hold and to call back. Then when I called back they told me the rep would call me back in 15-20 min. The rep called me and told me I could take zero baggage onto the plane including a purse. I told him no flight would tell you that you can not take a purse. He tried to get me to pay more for my flight in order to take a carry on and a backpack. I told him no I would not give him any payment info. I hung up and he kept trying to call me back but I did not answer.

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