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Triton Imaging Systems

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Triton Imaging Systems Reports & Reviews (18)

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Complete scam artists! They have been sending us very expensive ink cartridges every month and invoicing us. There is no way to contact the company because they do not answer their phones. I wish someone would shut these con artists down before they scam another business.

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They call and get an unauthorized order. Their invoice is purposely vague. They use qty .5 to confuse the bill payers. They put in things like 'loyalty discount' and also add $12 per box for handling. But it's basically $126 for 6 ribbons that should cost like $10. I am looking into the legality of this operation.

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Received an invoice for Epson ink cartridge..we dont even have Epson printers. No one ordered anything, but in my corporate office I received an invoice for $132.67 for products never ordered or approved. They were hoping no one would have caught this, and a check was written to pay the fake invoice. Sad to think how many people have paid not realizing the scam.

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- Charleston, SC, USA
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Received via UPS ink ribbons for our printers that we had not requested. Was able to talk to someone from Triton Imaging Systems and she said a lower level employee had authorized the shipment; that employee did not authorize the shipment. I insisted that Triton take the ribbons back because this was a scam. After threatening action the person on the phone said the invoice would be voided out and UPS would be picking the ribbons up. Still waiting for UPS.

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- Washington, DC, USA
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They call the restaurant and try to get whomever answers the phone to confirm an order for printer ribbons that was never placed. Then they send them to you and try to collect on an invoice with a ridiculous mark up. This is the second time they have tried this with us.

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- Salt Lake City, UT, USA
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They will send items without us ordering, then charge us for items that we never ordered.

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Triton Imaging System calls our business phone, asks for the Manager on duty, collects their name, and inquires about our kitchen receipt printer. They ask if everything is working properly, and ask for the number on the back of the printer. They then send an invoice for printer paper for this specific type of printer, without anyone having ordered it. They have the manager's name and say that they authorized the purchase. No receipt paper is even delivered, and when asked to provide proof of purchase authorization or proof of product delivery, they hang up.

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Arrow Laser under the name of Triton Imagining has called our restaurants multiple times trying to get information on the printers we use, claiming we order supplies from them, which is completely untrue. After numerous unsuccessful attempts at gathering this information, they contacted a brand new supervisor who told them the type of ink we use. He is not authorized to order and did NOT order any product from them. Triton then sent us ink we never ordered and of course, the outlandish bill is coming. We are sending the package back unopened and will not pay a penny.

This is not the first time Arrow aka Triton has tried to scam our company. They did a similar thing years ago, sending us ink we did not order and billing us an absurd amount.

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- Seattle, WA, USA
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This company called and scammed one of our employees by telling him we had ordered ribbon for our printer but they needed a bit more information to process the request. Thinking it was legitimate, he gave them our address to have the ribbon shipped to us. No one from our business ordered this ribbon, but they sent it and billed us $253 for ribbon that would cost us nothing under our service contract with ADP. No one will respond back to our phone calls and the number provided only goes to a voicemail.

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This company called repeatedly and demanded payment for printer ribbons that we never ordered or received.

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- Troutdale, OR, USA
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This company cold called our business and asked to speak to a manager. They asked the manager what type of printer tape we use and he shared that information with them.

Shortly after, printer tape began showing up that we did not order followed by extremely inflated invoices. The invoices site "verbal order" and they use the conversation with the manager as the order. It is absolutely unfounded and unethical. By the time our company picked up on the scam we were out over a thousand dollars for product that literally costs 1/20th of that through our regular supplier.

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- Portland, ME, USA
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I've been calling them for weeks to try and get them to stop sending us their products that we didn't ask for and continuously bill us for. The phone rings 3 times and then goes to an answering machine and I have yet to get a call back. We do not want their products any more and want them to stop sending them to us.

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HANG UP IMMEDIATELY! THIS IS A SCAM! This company contacted our business asking the person on the phone to confirm our printer cartridge type, which he unsuspectingly did. He informed the caller he was unable to authorize purchasing any items for the business at which point the caller said that there would be no charge. The package of cartridges came, but considering we are a very busy restaurant and have over 50 employees, we were unaware of the situation that had occurred. Over a month later we received a phone call from the accounts receivable office asking for our fax number, when I asked questions about who it was and what they were calling about they were hesitant to answer. We then received an invoice for $132.00 for an item we normally spend $18.00 on. Conveniently return authorizations are required on all returns and no returns are accepted after 30 days. I have tried to contact the company, so far I have yet to talk to a real person, just an answering machine.

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Caller called the restaurant during peak hours and asked if we needed printer supplies. Having gone through this scam before I asked if they could tell me what our model number was, when they couldn't I asked for them not to call us again. A few days later 4 cases of printer ink showed up that we didn't order along with an invoice # 656149. On the Purchase order number line it simply said verbal. I've attempted to call the company but it just goes to voicemail. I indicated on the message that I will not be paying for the ink and I will not pay to have them shipped back. I asked for them to call me to arrange for UPS or FedEx to pick up the product. As far as I'm concerned it can simply collect dust until they call for it. I don't know how a buisiness that operates like this can stay in business for 13 years. I've been in the Hospitality business for almost 20 years and have dealt with this particular company on several occasions. In the past my companies have paid because it is simply too much of a pain to fight it.

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Fake invoice and phone calls about ink. Was sent a $138 fake invoice and have gotten calls every morning about the invoice for a month. Do not pay this. They get a name from someone on your staff to add to the "invoice".

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At the end of March 2017 and early April 2017, this company had been calling us several times asking for information about what printers we use. We have 5 different locations in the area. After they had called our main location and told them we weren't interested in their services, they called another one of our locations. One employee of ours flat out told them he wasn't authorized to make any purchases. It was on April 3, 2017 that they had invoiced us for 6 cartridges at $119.80 plus $12.87 of insurance and handling, bringing our bill to $132.67. Never once did we give this company permission to send and bill us these cartridges. In fact, we had told them several times we did not want or were not authorized to make this purchase. From what we understand in our home office, the representatives wil call and say "Can you hear me?" After getting a positive response, such as "Yes" from the person answering the phone, the company will manipulate the recorded conversation so the "Yes" is placed after the inquiry of whether or not we want these cartridges.

Our plan is to send these cartridges back so we will not be paying for unwanted merchandise.

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- Coraopolis, PA, USA
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We received an invoice in December from this company for toner cartridges we did not order. It appears they called and got the name of a person on staff and said they placed the order; however the person they claim placed the order does not have the authority to order these nor did Triton have a PO number which we require on all purchases. We pointed all of this out to their collections person, but they will not stop claiming we owe them this money. On March 14, 2017 they sent us a letter threatening Attorney or Collection enforcement action if payment is not made immediately.

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Phone call was received by company soliciting printer ribbon. They had an employee here agree that we use said ribbon and that they would ship it out. That employee is not qualified to make purchases.

Called numerous times with no answer.

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