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Truist Bank Impostor

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Truist Bank Impostor Reports & Reviews (5)

- Hudson, FL, USA • Aug 19, 2024
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The scammer pretended to be a bank officer, by the name of Steven Barry (862-231-4336 User name babyboxer116), from the fraud department of Truist Bank. They claimed that someone by the name of Sarah Douglas was trying to purchase airline tickets from Southwest Airlines for over $700. He said he would put a block on my account and then sent me to the Senior Fraud Specialist, Max Wilson (845-224-3203 User ID 120366) to have him check on my account further. He called me by facetime where he could see me but I couldn't see him. He asked me all kinds of questions about credit cards I may have had and jerking me around my email and texts. He told me my debit card was blocked and a new one would be on its way 3 - 10 business days. They kept me on hold most of the time and the whole ordeal took more than an hour. After I hung up on him, I immediately called the Fraud Department at Truist Bank. They said that none of the above was true or involved any of their bank officers. They blocked all my accounts and told me to go to the nearest branch in the morning to open new accounts which would be the safest way to avoid any further suspicious activities. The next morning I did what they suggested. My emails were all messed up and I had to go in and change all my passwords. I'm glad I did open the new accounts because they had moved my savings into my checking account in an attempt to steal my money. I have a temporary card which I will learn in card controls to keep it blocked when not in use. I feel so violated and abused by these people.

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- Jacksonville, FL, USA
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Person(s) posing as truist fraud division called & texted me several times citing someone is trying to get $2,000 from my account thru ZELLE. A series of steps took place & they took the money from me.

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Pretending to be a bank that needs my account info

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Over the course of two different days, I received three text messages stating different scenarios, & to click the link in the text. I knew in each case it was a scam because I only have a car loan through Truist, no checking, debit, savings or credit cards. One of the texts was about my checking account that doesn't exist, one was about a purchase that I don't have a Truist card to make a purchase with, & one was about a charge attempt at Walmart with a card that I don't own. In each case, the link address was different.

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10/8/22 and 10/17/22 - - I received text messages from what appeared to be from my bank,Truist Bank, stating that my debit card had been frozen due to fraud. Message provided the two phone #s listed above in the Scammer Phone field and provided a link in each message to click on. I did not click on the links. I ignored the first text message but when I received the second text message, I called my bank to confirm there is no fraud concern or issue with my debit card.

I heard a news story on Channel 9 News that if you receive these types of text messages that appear to be coming from your bank that we should report it to the BBB.

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