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Tryhydroshowerjet.com Reports & Reviews (1)

- Sioux Falls, SD, USA • Oct 22, 2024
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Website states they are running a buy one, get 2 free deal on their showerheads for $39.99. I ordered the showerhead and only received one. When I told them I only received one of the 3 showerheads, they told me I only added one to my cart so the deal was not added. It does not state anywhere that 3 need to be added to the cart and my receipt states "buy one, get 2 free." When I told them this they said they would send the other 2 showerheads for $14.95 in shipping. I told them I would not send them more money for not fulfilling my original order and that instead I would return the one I got for a refund (as their website states free returns within 30 days). She told me I would only get a return once the item reached the warehouse and then asked me to take a photo so she could verify the condition of the item. I sent one picture of the item still in the package and then removed it from the bubble wrap that was not sealed to begin with and then got a response saying that because it was removed from the package they could not approve a return (when she is literally the one who told me to send a picture of the item). So now, I can't return the item and the only way to get the other 2 showerheads that were supposed to be a part of the original order is to pay them an additional $14.95.

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