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Unauthorized Charge and Inaccessible Customer Service from Online Retailer

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Unauthorized Charge and Inaccessible Customer Service from Online Retailer Reports & Reviews (1)

- Sarasota, FL, USA • Jul 01, 2024
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Ordered portable A/C unit for $179.95 on website. While checking out, I was tricked into adding a second unit at the lower price of $125.97. Phone number was not in service; email is only way to communicate . Immediately sent email to cancel 2nd unit. Then read this ScamPulse.com item identifying Punovo potential scam. Next emailed canceling entire order. This was done within their “12-hour” cancellation policy. Received credit for $125.97 unit but $179.95 unit was shipped even after cancellation of order. Disputed all charges with credit card company. In subsequent Punovo email they agreed to send return label (no return address on box) and issue credit when received. After multiple email requests for this return shipping label, no further communication from Punovo. Unit is still in box.

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